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911 Call Center Jobs in Michigan (NOW HIRING)

Trinity Health

Customer Care Representative

Ann Arbor, MI · On-site

$15.75 - $21.25/hr

Regional Call Center Location: Trinity Health Ann Arbor Total Rewards and Benefits: * Competitive ... Monitor multiple emergency alarm systems, a dedicated 911 Emergency Line and Quick Call Weather ...

Motorola

$110K - $140K/yr

Computer Aided Dispatch, 911 Call Handling, Records Management Systems, Digital Evidence Management, Real Time Crime Center and Analytics * Ability to build strong relationships with internal and ...

All Jobs911 Call Center Jobs911 Call Center Jobs in Michigan

911 Call Center information

See Michigan salary details

$9

$15

$21

How much do 911 call center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for 911 call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a 911 call center?

A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.

What does a typical shift look like for a 911 call center employee, and how do team members support each other during high-pressure situations?

A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.

What are the key skills and qualifications needed to thrive in the 911 call center position, and why are they important?

To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.

How to get a job working for a 911 Call Center?

To work in a 911 call center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Many positions require completion of emergency dispatch training and certification, which may include CPR and first aid. Prior experience in customer service or emergency response can be beneficial.

Is it hard to be hired as a 911 call center operator?

Becoming a 911 call center operator typically requires a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. The hiring process often includes background checks, training, and certification, which can vary in length and difficulty depending on the employer and location.

Is it worth it to become a 911 call center dispatcher?

A 911 call center dispatcher plays a critical role in emergency response by answering calls, gathering information, and dispatching appropriate services. The job often requires strong communication skills, the ability to remain calm under pressure, and may involve shift work, including nights and weekends. Compensation varies by location and experience, but it can offer stable employment with opportunities for advancement and specialized training.

What are popular job titles related to 911 Call Center jobs in Michigan?

For 911 Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching 911 Call Center jobs in Michigan look for?

The top searched job categories for 911 Call Center jobs in Michigan are:

911 Call Center jobs near you
Infographic showing various 911 Call Center job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

26-10548 Relief Client Service Specialist AMHS/Crisis Services

Lansing, MI • On-site

Community Mental Health Authority of Clinton, Eaton, & Ingham Counties
1 - 5K employees
Learn more about Community Mental Health Authority of Clinton, Eaton, & Ingham Countiesexternal

$27.12/hr

Part-time

Re-posted 18 days ago

Job description


CMHA-CEI is a Michigan Certified Bronze Level Veteran Friendly Employer and we encourage active military service member, veterans, and their family member to apply.
Responsibilities: Under the supervision of the Coordinator, Adult Mental Health Services/Crisis Services serves as a professional performing a wide range of direct and indirect mental health services, including answering the crisis phone lines, conducting crisis intervention encounters with individuals on the phone, providing brief Solution Focused Therapy, teaching coping skills, conducting de-escalation, aiding individuals with problem-solving, connecting with appropriate level of care, and working with police, 911 call center, and other providers as needed. Additional duties include documenting contacts, providing support via data entry into the electronic records system, recommending referrals to various programs, program components, or other services in the community, and assisting with hospital referrals/placements for inpatient needs. Responsible for carrying out all activities of the program/sub-unit in such a manner that fulfills CMHA's mission, policies, and procedures.
Requirements: A bachelor's degree in social work, psychology, or a related field is required. A minimum of one year of professional experience working with persons with mental illness is required. On a case-by-case basis, we may assess and consider an applicant with two years of paraprofessional experience working with persons with mental illness is required. Must be able to operate a computer and have the ability to gain proficiency in CMHA-CEI's computer systems, including Smart Care and Microsoft Word. Possession of a valid Michigan driver's license and access to reliable transportation for job-related use is required.
Conditional Employment Requirements: Employment offers for this position will be contingent upon the results of a criminal background check and verification of an acceptable Michigan driving record. Must be able to pass a pre-employment drug screen.
To Apply: Applicants must submit an employment application. Resumes cannot be substituted for the employment application. CMHA-CEI's promotion of diversity is fueled by the desire to seek equal opportunity for all persons. CMHA-CEI is an Equal Opportunity Employer and a Drug-Free Workplace.
Hours/Salary: $27.12 hourly. Part-time 0-19 hours weekly.
Location: AMHS/Crisis Services, Lansing, MI.

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