911 Call Center Jobs in Michigan (NOW HIRING)

Livingston County was named a 2025 Top Workplace by the Detroit Free Press! Based solely on employee feedback, the Top Workplace title is a badge of honor for the County. With over 700 employees serving within 18 departments, 6 elected offices, and 3 Courts, Livingston County's top priority is providing effective and efficient services that improve the quality of life for all of our residents.

The Livingston County 911 Central Dispatch is an integral part of Livingston County public safety that provides 24-hour police, fire, and emergency medical response to the public. Extensive dispatch/public safety training provided. Exciting and meaningful work assisting the public and being a part of the public safety team. Receives emergency calls and dispatches law enforcement officers, fire and/or emergency medical services throughout the County. Utilizes specialized computer systems to secure necessary information for law enforcement personnel and to enter information relative to warrants, personal protective orders, stolen vehicles and other such data. Continually monitors availability and location of emergency units and/or designated personnel in the field. Requires working assigned shifts and emergency coverage for a twenty-four (24) hours a day, seven days a week, 365 days a year operation. Under the general supervision of the Dispatch Supervisor or other management staff.

Benefits Offered With This Position Include:

• Competitive compensation plan
• MERS Retirement Plan
• Employer funded MERS Retirement Health Savings Plan
• Comprehensive Medical, Pharmacy, Dental & Vision
• Optional Voluntary 457 Deferred Compensation plan
• Employer Paid Basic Life & AD&D insurance
• Health & Dependent Flexible Spending Accounts
• Paid vacation, sick days & 13 Holidays. Unused vacation and sick time rolls over per union contract
• Tuition Reimbursement
• $500 annual Wellness reimbursement
• Voluntary benefits such as Accident, Critical Illness, LTD & Hospital policies
• Employee assistance program

Pay Structure:

The 911 Dispatcher role is a union position and starting pay is $23.99/hr. This position is eligible for step pay increases within our 911 Union Wage Scale. Top end of the current wage scale for this position is $30.98/hr. Training hours include a 40 hour work week, with no overtime during your classroom training. Once your initial classroom training is complete, your schedule will include mandatory built-in overtime which will be paid out at time and a half. You will be paid on a bi-weekly basis. Please note, we are accepting lateral hires with a starting wage between $23.99 to $30.98 per hour.

Duties:

• Receives emergency calls for law enforcement, fire and/or emergency medical services assistance.
• Reviews and secures any additional information needed on location, nature of incident, status of emergency and other vital data.
• Confirms the nature of the calls, determines the priority of the calls, decides which agency should respond and dispatches the necessary information to the proper agency or unit.
• Assists emergency service units in the field by securing and/or verifying information through computers, department files and records, and other sources of available data.
• Obtains and coordinates the assistance of additional police, fire and medical services/units/agencies, as well as other organizations needed in emergency situations.
• Monitors the availability and location of various emergency and/or designated personnel in the field.
• Records and maintains information in both manual and computerized systems.
• Operates radio consoles, recorders, E911 displays, computer-aided dispatching terminals, LEIN and NCIC terminals, Telecommunications Device for the Deaf (TDD and Text), other specialized equipment, departmental PCs and general office machines.
• Monitors weather conditions on automated, emergency management system and relays severe weather conditions to emergency agencies.
• Provide first aid or other pre-arrival instructions to callers pending the arrival of emergency, trained personnel.
• Monitors multiple situations simultaneously, including the monitoring of the Central Dispatch Facility security systems.

Qualifications:

• High School Diploma or equivalent AND one of the following:
• Six months' experience with customer service, multitasking, leadership/supervisory experience or responding to emergency situations in an emergency call center, fire service, ambulance service, law enforcement, hospital or military - OR-
• Completion of 48 credit hours in public safety related program at an accredited college or university (Send transcripts to humanresources@livgov.com) - OR -
• Possess current certification in Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Police Dispatch
• Have not been convicted of a violation of criminal law (Criminal law generally includes all offenses except traffic law, conservation law, and liquor law. Generally, conviction for a violation of criminal law is automatically disqualifying).
• Must have normal hearing and normal color vision
• One year working with the public
• Must be able to type a minimum of 30 WPM

WORKING CONDITIONS:

Physical Requirements:

• Positions in this class typically require: gross and fine motor skills, talking, hearing, seeing and repetitive motions.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Positions in this classification are:

Required to operate radios, telephones, specialized telecommunications equipment and general office machines, required to enter and retrieve information from computerized systems, required to bend, stoop, and reach to operate equipment and perform other job functions, required to distinguish, differentiate and respond to multiple audible stimuli from personnel and equipment, such as telephone, radio and alarms required to distinguish, differentiate and respond to multiple visual stimuli, such as printed documents, computer displays and indicator lights, and required to clearly convey verbal messages utilizing telecommunications devices.

Positions in this classification must be able to:

work in an area with radios, telephones, and telecommunications equipment for periods of time up to 16 continuous hours), maintain a quick work pace with periods of intense activity, work assigned day, afternoon, night, overtime, emergency and other shifts, including holidays to maintain a 24-hour operation, work in an office environment or the mobile command center, and work effectively in situations ranging from mundane to life or death.