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911 Call Center Jobs (NOW HIRING)

UW Health

Inpatient RN, Observation Unit

Rockford, IL · On-site

$36.26 - $59.97/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN, Observation Unit

Rockford, IL · On-site

$39.75 - $52.50/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN, Observation Unit

Rockford, IL

$39.75 - $52.50/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN, Observation Unit

Rockford, IL

$39.75 - $52.50/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN, Ortho

Rockford, IL · On-site

$36.26 - $59.97/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN, Ortho

Rockford, IL

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN Operating Room

Rockford, IL

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN, Operating Room

Rockford, IL · On-site

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN, Observation Unit

Rockford, IL

$39.75 - $52.50/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN, Ortho

Rockford, IL

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN Operating Room

Rockford, IL · On-site

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN Operating Room

Rockford, IL · On-site

$37.57 - $62.95/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN Operating Room

Rockford, IL · On-site

$37.57 - $62.95/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN Observation

Rockford, IL

Required * 911 Call Center Triage Only - Community nursing experience. Preferred Licenses & Certifications * Current RN licensure to practice in the State of Illinois. Required * Bi-annual CPR ...

UWHealth

Inpatient RN, Observation Unit

Rockford, IL · On-site

$39.75 - $52.50/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN Operating Room

Rockford, IL · On-site

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

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911 Call Center information

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How much do 911 call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for 911 call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a 911 Call Center job?

A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.

What does a typical shift look like for a 911 Call Center employee, and how do team members support each other during high-pressure situations?

A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.

What are the key skills and qualifications needed to thrive in the 911 Call Center position, and why are they important?

To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.

More about 911 Call Center jobs
What cities are hiring for 911 Call Center jobs? Cities with the most 911 Call Center job openings:
What states have the most 911 Call Center jobs? States with the most job openings for 911 Call Center jobs include:
What job categories do people searching 911 Call Center jobs look for? The top searched job categories for 911 Call Center jobs are:
911 Call Center jobs near you
Infographic showing various 911 Call Center job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 4% Full Time, 82% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Inpatient RN GI/Bronchoscopy Procedures

Inpatient RN GI/Bronchoscopy Procedures

UW Health

Rockford, IL • On-site

$36.26 - $59.97/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

UW Health rating

7.9

Company rating: 7.9 out of 10

Based on 213 frontline employees who took The Breakroom Quiz

103rd of 870 rated healthcare providers

Job description

Job Description
Work Schedule:
100% FTE, 4- 10 hour shifts Monday through Friday. On-Call requirements for evenings, night, weekends, and holidays. On-Call response time of 30 minutes. You will work at the UW Health Swedish American Hospital in Rockford, IL.
Additional components of compensation may include:
Evening, night, and weekend shift differential
Overtime
On-call pay
At UW Health in northern Illinois, you will have:
• Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance
• Annual wellness reimbursement
• Opportunity for on-site day care through UW Health Kids
• Tuition reimbursement for career advancement--ask about our fully funded programs!
• Abundant career growth opportunities to nurture professional development
• Strong shared governance structure
• Commitment to employee voice
Qualifications
  • Graduate from an accredited school of nursing program. Required
  • Must provide copy of HS diploma or equivalent, or highest level of completed degree obtained. Required

Work Experience
  • 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required
  • 911 Call Center Triage Only - Community nursing experience. Preferred

Licenses & Certifications
  • Current RN licensure to practice in the State of Illinois. Required
  • Bi-annual CPR certification. Required
  • Specialty certification in area of concentration. Preferred
  • 9th Floor Only: ACLS certification within two years of hire. Preferred

Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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Job Description (BSN)
Job Description (MSN)
UW Northern Illinois benefits

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About UW Health

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UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

Industry

Health care and social assistance and hospitals

Company size

10,000+ Employees

Headquarters location

Madison, WI, US

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