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911 Call Center Jobs (NOW HIRING)

UWHealth

Inpatient RN, Observation Unit

Rockford, IL

$39.75 - $52.50/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN Operating Room

Rockford, IL · On-site

$37.57 - $62.95/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN Observation

Rockford, IL

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN Med Surg

Rockford, IL

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN, Observation Unit

Rockford, IL

$39.75 - $52.50/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN, Observation Unit

Rockford, IL · On-site

$36.26 - $59.97/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN Observation

Rockford, IL

Required * 911 Call Center Triage Only - Community nursing experience. Preferred Licenses & Certifications * Current RN licensure to practice in the State of Illinois. Required * Bi-annual CPR ...

UW Health

Inpatient RN, Observation Unit

Rockford, IL · On-site

$36.26 - $59.97/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN Operating Room

Rockford, IL

$9.25/hr

Required * 911 Call Center Triage Only - Community nursing experience. Preferred Licenses & Certifications * Current RN licensure to practice in the State of Illinois. Required * Bi-annual CPR ...

UW Health

Inpatient RN Operating Room

Rockford, IL · On-site

$37.57 - $62.95/hr

Required * 911 Call Center Triage Only - Community nursing experience. Preferred Licenses & Certifications * Current RN licensure to practice in the State of Illinois. Required * Bi-annual CPR ...

UW Health

Inpatient RN Observation

Rockford, IL · On-site

$36.26 - $59.97/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN Med Surg

Rockford, IL

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN Med Surg

Rockford, IL · On-site

$36.26 - $59.97/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN, Ortho

Rockford, IL · On-site

$36.26 - $59.97/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

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911 Call Center information

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How much do 911 call center jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for 911 call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a 911 Call Center job?

A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.

What does a typical shift look like for a 911 Call Center employee, and how do team members support each other during high-pressure situations?

A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.

What are the key skills and qualifications needed to thrive in the 911 Call Center position, and why are they important?

To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.

More about 911 Call Center jobs
What cities are hiring for 911 Call Center jobs? Cities with the most 911 Call Center job openings:
What states have the most 911 Call Center jobs? States with the most job openings for 911 Call Center jobs include:
What job categories do people searching 911 Call Center jobs look for? The top searched job categories for 911 Call Center jobs are:
911 Call Center jobs near you
Infographic showing various 911 Call Center job openings in the United States as of July 2026, with employment types broken down into 49% Locum Tenens, 1% As Needed, 38% Full Time, 11% Part Time, and 1% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
911 Diversion Mental Health Clinician - Part Time (11387)

911 Diversion Mental Health Clinician - Part Time (11387)

Baltimore Crisis Response, INC

Baltimore, MD • On-site

$39.50 - $42.25/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

911 Diversion Mental Health Therapist   
 Baltimore, Maryland   
 $39.50-$42.25 Hourly     
Part- Time | Shifts: 3:00PM-11:00PM | Every other weekend

Being the Leader Communities Need in Moments of Crisis.

About Us

Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We are seeking a 911 Diversion Mental Health Therapist to join Baltimore Crisis Response, Inc. (BCRI) as part of the on-site team at the Baltimore City Police Department’s 911 Call Center. In this role, you’ll help transform how our city responds to behavioral health emergencies and be a calm presence in moments of crisis.

You’ll assess high-acuity behavioral health calls, provide crisis counseling, suicide prevention, and safety planning, and coordinate with police, EMS, and mobile crisis teams to ensure individuals receive the right level of care.

This is more than crisis intervention — it’s an opportunity to make a real difference, promote safety, and support Baltimore’s community response to behavioral health needs.

What You’ll Do

  • Answer and assess high-acuity behavioral health calls.
  • Provide crisis counseling, suicide prevention, and safety planning.
  • Coordinate with police, EMS, and mobile crisis teams for the right level of care.

Qualifications

  • Maryland LGPC or LMSW license (required); LCPC/LCSW-C (preferred).
  • 2+ years as a counseling professional (preferred)
  • Strong crisis intervention skills; bilingual (English/Spanish) a plus.

Why Join BCRI
 Medical, Dental, and Vision Insurance.
 403(b) Retirement Plan.
 Generous PTO – Vacation, Sick, Personal, and Holidays.
 Tuition Reimbursement & Professional Development Support.
 Be part of an innovative, impact-driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion.
This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.

 Apply today and become a guiding force for change.

Apply