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How much do 3rd shift verizon wireless call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for 3rd shift verizon wireless call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a 3rd shift Verizon Wireless call center representative?

A 3rd Shift Verizon Wireless Call Center job involves working overnight hours to provide customer support for Verizon Wireless customers. Employees in this role handle inquiries, troubleshoot technical issues, process account changes, and assist with billing questions during the late evening and overnight hours. The 3rd shift is typically outside of standard business hours, often running from late evening to early morning. This schedule is ideal for individuals who prefer working at night or need a non-traditional work schedule.

What are the unique challenges of working the 3rd shift at a Verizon Wireless call center, and how are they typically addressed?

Working the 3rd shift at a Verizon Wireless Call Center often involves handling customer calls during late-night and early-morning hours. One unique challenge is maintaining high energy and focus during non-traditional hours, which can impact work-life balance and sleep schedules. However, call volume may be lower than daytime shifts, allowing for more in-depth customer support and troubleshooting. Employers typically address these challenges by providing shift differentials, wellness resources, and opportunities for flexible scheduling. Team collaboration is encouraged through virtual check-ins and communication tools, ensuring 3rd shift employees stay connected with colleagues on other shifts.

What are the key skills and qualifications needed to thrive as a 3rd shift Verizon Wireless call center representative, and why are they important?

To thrive as a 3rd Shift Verizon Wireless Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer proficiency are typically required. Patience, resilience, and the ability to remain calm under pressure are essential soft skills for handling customer inquiries and resolving issues during late or overnight hours. These competencies ensure excellent customer service, efficient issue resolution, and reliable support during non-standard hours when supervision may be limited.

What is the difference between 3Rd Shift Verizon Wireless Call Center vs Customer Service Representative?

Aspect3Rd Shift Verizon Wireless Call CenterCustomer Service Representative
Work EnvironmentCall center, inbound/outbound calls, fast-pacedOffice or retail, face-to-face or phone interactions
Required CredentialsHigh school diploma, customer service skills, sometimes technical knowledgeHigh school diploma, communication skills, basic tech knowledge
Industry UsageTelecommunications, customer support for VerizonVarious industries including retail, telecom, finance

The 3Rd Shift Verizon Wireless Call Center primarily involves handling customer inquiries via phone during overnight hours within the telecommunications industry. In contrast, a Customer Service Representative may work in diverse settings and industries, often during daytime shifts. Both roles require strong communication skills and a high school diploma, but the call center role emphasizes technical knowledge related to Verizon services and working night shifts.

More about 3Rd Shift Verizon Wireless Call Center jobs

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The top searched job categories for 3Rd Shift Verizon Wireless Call Center jobs are:

3Rd Shift Verizon Wireless Call Center jobs near you
Infographic showing various 3Rd Shift Verizon Wireless Call Center job openings in the United States as of August 2026, with employment types broken down into 70% Full Time, 20% Part Time, and 10% Temporary. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Cellular Sales Verizon Authorized Retailer

League City, TX

$13.75 - $17.25/hr

Full-time

Re-posted 28 days ago

Cellular Sales rating

7.4

Company rating: 7.4 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

12th of 30 rated technology retailers

Job description

Cellular Sales 

Call Center Representative

 Customer Service | Business Development

Cellular Sales is Growing!

Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?

We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.

JOB DESCRIPTION

Summary/ObjectiveProvide ongoing support to the current sales force.  Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. 

Essential Functions

  • Follow up on distributed leads
  • Generate store traffic and contribute to the markets success
  • Handle customer inquiries both by phone and text
  • Support sales force by generating sales leads
  • Follow communication scripts when handing different topics
  • Research required information using available resources
  • Provide customers with product and service information
  • Candidates should be able to take feedback and criticism to improve productivity and character

    • Competencies

  • Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

    • Supervisory ResponsibilityThis position has no supervisory responsibilities.

    Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Demands

    Must be able to sit for long periods of time

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

    Position Type/Expected Hours of Work

    This is a full-time position.

    Travel

    No travel is expected for this position.

    Required Education and Experience

  • High School diploma or GED

    • Preferred Education and Experience

  • Previous office experience
  • Proficient in Microsoft Office
  • Knowledge of customer service principles and practices
  • Experience in a call center or customer service environment
  • Data entry and typing skills (including 10 key)

    • Essentials

    • Positive attitude
    • High school diploma or equivalent; college degree preferred
    • Minimum two years of related work experience
    • Effective communication skills
    • Interest and understanding of technology products and services
    • Business ownership mentality

    Compensation

    • The highest in the wireless industry
    Employment Type: OTHER

    What Cellular Sales employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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