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2Nd Shift Hotel Jobs in Indiana (NOW HIRING)

Hilton Worldwide Holdings

Front Desk Supervisor

South Bend, IN · On-site

$16.75 - $21.50/hr

This position primarily works second shift, including weekends and holidays, based on hotel occupancy and business needs. Qualifications Education and Experience: * High school diploma or equivalent ...

General Hotels Corporation

Room Attendant

Indianapolis, IN

$13.50 - $16.75/hr

Generous Time Off Package Schedule Second Shift 3PM-11:30PM Full Time - 40 hours per week General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of ...

General Hotels Corporation

Room Attendant

Indianapolis, IN · On-site

$13.50 - $16.75/hr

Generous Time Off Package Schedule Second Shift 3PM-11:30PM Full Time - 40 hours per week General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of ...

Apolis

Night Auditor/Front Desk Agent

Fort Wayne, IN · On-site

$15 - $16/hr

Flexibility to work overnight shifts (11:00 PM - 7:00 AM) and 2nd shift hours (3:00 PM - 11:00 PM ... Promote hotel services and upsell when appropriate * Respond to guest inquiries regarding hotel ...

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All Jobs2Nd Shift Hotel Jobs2Nd Shift Hotel Jobs in Indiana

2Nd Shift Hotel information

See Indiana salary details

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How much do 2nd shift hotel jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for 2nd shift hotel in Indiana is $14.66, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.49 per hour, depending on experience, location, and employer.

What is a 2nd shift hotel job?

2nd shift hotel jobs refer to positions at a hotel that operate during the afternoon and evening hours, typically from around 3:00 PM to 11:00 PM. Employees working this shift may include front desk agents, housekeeping staff, maintenance workers, and food service employees. The 2nd shift is responsible for welcoming and assisting guests who check in later in the day, handling guest requests, and ensuring a smooth transition to the overnight staff. These roles are vital for maintaining hotel operations and guest satisfaction during peak evening hours.

What are the typical responsibilities and challenges of a 2nd shift hotel job?

Working the 2nd shift at a hotel, which often covers afternoons into late evening, involves checking in guests, handling reservations, responding to guest inquiries, and coordinating with housekeeping and maintenance teams to address any issues. Challenges may include managing high guest traffic during peak check-in times, resolving guest complaints efficiently, and ensuring a smooth handover to the night shift. This role also often requires multitasking and maintaining a welcoming atmosphere while addressing unexpected situations that arise during busy periods.

What are the key skills and qualifications needed for a 2nd shift hotel job?

To thrive as a 2nd Shift Hotel Front Desk Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), reservation software, and payment processing tools is typically required. Excellent customer service, problem-solving abilities, and effective communication are essential soft skills for managing guest interactions during evening hours. These skills are crucial for ensuring guest satisfaction and smooth hotel operations during the busy second shift.

What is the difference between 2Nd Shift Hotel vs Front Desk Clerk?

Aspect2Nd Shift HotelFront Desk Clerk
Work EnvironmentHotel during evening/night hoursFront desk of various hospitality settings
Required CredentialsHigh school diploma, hospitality experience often preferredHigh school diploma, customer service skills
Job ResponsibilitiesGuest check-in/out, reservations, customer serviceCheck-in/out guests, answer inquiries, administrative tasks
Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry

While both roles involve guest interaction and customer service within the hospitality industry, the 2Nd Shift Hotel typically refers to the overall hotel operation during evening hours, including various staff roles, whereas a Front Desk Clerk specifically handles guest check-in, check-out, and front desk duties. The roles often overlap, but the 2Nd Shift Hotel is a broader term encompassing multiple responsibilities during the night shift.

What are the most commonly searched types of Hotel jobs in Indiana?

The most popular types of Hotel jobs in Indiana are:

What are popular job titles related to 2Nd Shift Hotel jobs in Indiana?

For 2Nd Shift Hotel jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching 2Nd Shift Hotel jobs in Indiana look for?

The top searched job categories for 2Nd Shift Hotel jobs in Indiana are:

2Nd Shift Hotel jobs near you
Infographic showing various 2Nd Shift Hotel job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 5% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $30,503 per year, or $14.7 per hour.

Front Desk Supervisor

Hilton Worldwide Holdings

South Bend, IN • On-site

$16.75 - $21.50/hr

Other

Posted 18 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 767 frontline employees who took The Breakroom Quiz

56th of 109 rated hotels

Job description

Front Desk Supervisor- 2nd Shift
The DoubleTree by Hilton South Bend is seeking an experienced and dependable 2nd Shift Front Desk Supervisor to lead our evening Front Office operations. This position assists the Front Office Manager in supervising the Front Desk team while ensuring guests receive attentive, courteous, and efficient service throughout their stay.
The ideal candidate will have strong leadership skills, hotel Front Desk experience, and the ability to confidently handle guest concerns, operational challenges, and service recovery. This position primarily works second shift, including weekends and holidays, based on hotel occupancy and business needs.
Qualifications
Education and Experience:
  • High school diploma or equivalent required.
  • At least two years of hotel Front Desk or guest services experience required.
  • Previous supervisory or leadership experience preferred.
  • Hilton and OnQ experience strongly preferred.
  • Must have a valid driver's license.
  • Must be available to work second shift, weekends, holidays, and special events.
Physical Requirements
  • Ability to stand for the duration of the shift.
  • Ability to occasionally lift or move up to 20 pounds.
  • Flexible or extended hours may occasionally be required based on hotel operations.
Knowledge and Skills
  • Ability to communicate information and expectations clearly.
  • Strong leadership, organization, and decision-making skills.
  • Ability to multitask in a fast-paced hotel environment.
  • Ability to anticipate operational and guest-service needs.
  • Effective problem-solving and service-recovery skills.
  • Ability to meet deadlines and ensure shift responsibilities are completed.
  • Ability to listen to and address concerns raised by guests and team members.
  • Ability to understand basic financial information, cash-handling procedures, and arithmetic functions.
  • Ability to remain professional and composed during challenging situations.
Essential Duties and Responsibilities
  • Lead second-shift Front Desk operations and provide direction to Front Desk team members.
  • Ensure all guests are checked in and out in a friendly, efficient, and courteous manner.
  • Assist guests with questions, requests, complaints, and service-recovery concerns.
  • Approach all interactions with guests and employees in a friendly and service-oriented manner.
  • Maintain regular and reliable attendance in accordance with AFP Management standards.
  • Maintain professional appearance and grooming standards, including wearing the required uniform and name tag.
  • Ensure Front Desk employees remain attentive, professional, helpful, and courteous.
  • Complete and verify all second-shift checklists, reports, logs, and assigned responsibilities.
  • Review the Front Office log, guest requests, traces, VIP arrivals, and special accommodations.
  • Communicate important information to overnight staff and other affected departments.
  • Ensure guest messages, packages, and mail are properly logged and delivered.
  • Maintain knowledge of hotel rates, packages, promotions, groups, and restricted dates.
  • Follow and enforce hotel credit, cash-handling, and payment policies.
  • Complete or verify bucket checks, room-rate verification, room-status reports, and housekeeping reports.
  • Monitor guest-request logs, callbacks, telephone standards, and follow-up procedures.
  • Maintain effective communication and teamwork with Housekeeping, Engineering, Security, Food and Beverage, and other departments.
  • Understand and assist with hotel emergency and safety procedures.
  • Ensure room-status information is accurate and communicated to the appropriate departments.
  • Maintain control and accountability for the assigned house bank.
  • Monitor key-control procedures and support hotel security.
  • Perform all responsibilities of a Front Desk Agent when necessary.
  • Assist with training and coaching new and current Front Desk employees.
  • Report significant guest, employee, safety, or operational concerns to management.
Additional Responsibilities
  • Help maximize room revenue through appropriate room merchandising and upselling.
  • Respond to guest inquiries in a timely and professional manner.
  • Participate in departmental meetings, planning, and hotel
activities.
  • Help maintain departmental productivity and service standards.
  • Attend required meetings and training sessions.
  • Perform other duties as assigned by management.

*We are an equal opportunity employer. All
applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other legally protected status.*

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