ZipRecruiter

Log In

1

1St Shift Customer Service Representative Jobs in Wisconsin

QPS

Customer Service Representative

Elkhorn, WI · On-site

$16.50 - $22.50/hr

This is a direct hire opportunity on 1st shift. Customer Service Representative Responsibilities include but are not limited to: * Serve as a primary point of contact for customers, dealers, and ...

QPS

CSR & Order Entry Support

Oak Creek, WI · On-site

$15.25 - $20.75/hr

This is a potential to hire opportunity on 1st shift. CSR & Order Entry Support Responsibilities Include But Are Not Limited To: * Assist all customer calls with product, pricing, or shipping ...

QPS

Customer Service Representative

Manitowoc, WI · On-site

$18/hr

Customer Service Representative $18.00/hour 1st Shift 7:00am - 3:00pm Customer Service Representative Responsibilities: * Retrieve customer data through various electronic formats (email, EDI, etc.

Schneider

Senior Customer Service Representative

Green Bay, WI · On-site

$18.75 - $25.75/hr

Senior Customer Service Representative Work model:On-Site Location:Green Bay, WI, USA Shift ... First shift Job level:Individual Contributor Schedule:Full time; Monday - Friday 7:00 a.m. - 4:00 p ...

Schneider

Senior Customer Service Representative

Green Bay, WI · On-site

$18.75 - $25.75/hr

Senior Customer Service Representative Work model:On-Site Location:Green Bay, WI, USA Shift ... First shift Job level:Individual Contributor Schedule:Full time; Monday - Friday 8:00 a.m. - 5:00 p ...

Pentair

Customer Service Rep

Manitowoc, WI · On-site

$21.50/hr

Customer Service Representative - Manitowoc, WI At Manitowoc Ice, a Division of Pentair , you will ... ): * 1st shift: 8:00am - 4:30pm Monday - Friday * This is an in-office position, no remote work ...

New

Bank First

Traveling Customer Service Rep

Mishicot, WI · On-site

$19 - $25.75/hr

Traveling Customer Service Rep - Northeast Region Bank First Sturgeon Bay - STURGEON BAY, WI 54235 ... Bank First Clintonville - Clintonville, WI 54929; Bank First Denmark - Denmark, WI 54208; Bank ...

Bank First

Traveling Customer Service Rep

Clintonville, WI · On-site

$14.75 - $20/hr

Traveling Customer Service Rep - Northeast Region Bank First Sturgeon Bay - STURGEON BAY, WI 54235 ... Bank First Clintonville - Clintonville, WI 54929; Bank First Denmark - Denmark, WI 54208; Bank ...

Bank First

Traveling Customer Service Rep

Shawano, WI · On-site

$15 - $20.50/hr

Traveling Customer Service Rep - Northeast Region Bank First Sturgeon Bay - STURGEON BAY, WI 54235 ... Bank First Clintonville - Clintonville, WI 54929; Bank First Denmark - Denmark, WI 54208; Bank ...

Bank First

Traveling Customer Service Rep

Suamico, WI · On-site

$15.75 - $21.25/hr

Traveling Customer Service Rep - Northeast Region Bank First Sturgeon Bay - STURGEON BAY, WI 54235 ... Bank First Clintonville - Clintonville, WI 54929; Bank First Denmark - Denmark, WI 54208; Bank ...

next page

Showing results 1-20

All Jobs1St Shift Customer Service Representative Jobs1St Shift Customer Service Representative Jobs in Wisconsin

1St Shift Customer Service Representative information

See Wisconsin salary details

$9

$18

$27

How much do 1st shift customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for 1st shift customer service representative in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a 1st shift customer service representative?

1st Shift Customer Service Representatives are professionals who assist customers with inquiries, issues, or orders during the first shift of the workday, typically in the morning and early afternoon hours. Their responsibilities include answering phone calls, responding to emails or chats, resolving complaints, and providing product or service information. Working the 1st shift often means starting early in the day, which can be ideal for those seeking a traditional daytime schedule. These representatives play a key role in ensuring customer satisfaction and supporting business operations.

What are the key skills and qualifications needed to thrive as a 1st shift customer service representative?

To thrive as a 1st Shift Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills and qualities are crucial for delivering exceptional customer experiences, maintaining satisfaction, and supporting company reputation during high-traffic work hours.

What are some common challenges faced by 1st shift customer service representatives, and how can they be managed effectively?

1st Shift Customer Service Representatives often handle high volumes of customer inquiries during peak morning and midday hours, which can lead to busy periods and the need to multitask efficiently. Managing these challenges involves staying organized, maintaining a positive attitude, and utilizing company resources or escalation channels when needed. Effective communication with team members and supervisors is also key to resolving complex issues and ensuring customer satisfaction. Regular team meetings and access to updated product information can further support representatives in delivering high-quality service.

What is the difference between 1St Shift Customer Service Representative vs Customer Support Specialist?

Aspect1St Shift Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are uncommon
Work EnvironmentCall centers, retail, or office settings during daytime shiftsCall centers, online support, or retail environments, often during daytime hours
Industry UsageCommonly used in retail, telecommunications, and service industries

The 1St Shift Customer Service Representative and Customer Support Specialist roles often share similar credentials and work environments, primarily involving customer interaction during daytime hours. The main difference lies in job scope; representatives typically handle inbound calls and basic inquiries, while specialists may resolve more complex issues. Both roles are essential in customer service operations across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Wisconsin?

The most popular types of Customer Service Representative jobs in Wisconsin are:

1St Shift Customer Service Representative jobs near you

Customer Service Representative

Elkhorn, WI • On-site

QPS
See more jobs at QPSexternal

$16.50 - $22.50/hr

Other

Posted 9 days ago

Job description

Customer Service Representative

We are seeking two Customer Service Representatives to join a team in Elkhorn, WI. These are not traditional call center positions. We are looking for customer service professionals with experience handling quoting, order entry, and ERP systems. The Customer Service Representative will serve as a key point of contact for customers, dealers, and vendors while managing inquiries, preparing quotes, processing orders, and ensuring clear and timely communication throughout the order lifecycle. This is a direct hire opportunity on 1st shift.

Customer Service Representative Responsibilities include but are not limited to:

  • Serve as a primary point of contact for customers, dealers, and vendors
  • Respond to customer inquiries in a timely, professional, and solutions-oriented manner
  • Prepare accurate quotes and process customer orders and purchase orders
  • Provide pricing, product information, and order status updates
  • Enter and maintain customer orders accurately within ERP and CRM systems
  • Communicate backorders, short shipments, and other order-related issues to customers
  • Maintain accurate and complete customer and project information
  • Distribute customer correspondence related to order entry and order updates
  • Investigate and resolve customer concerns, complaints, and order discrepancies
  • Collaborate with internal departments to ensure timely fulfillment and shipment of orders
  • Maintain detailed and accurate records of customer interactions and transactions
  • Prepare and distribute reports as requested by management
  • Proactively communicate with customers regarding order status and potential delays
  • Identify potential issues and communicate appropriate solutions
  • Provide a high level of customer service and professionalism in every interaction
  • Demonstrate strong teamwork and collaboration across departments
  • Maintain a high level of accuracy when entering orders, pricing, and customer information
  • Manage multiple priorities effectively in a fast-paced environment
  • Meet deadlines and respond promptly to customer needs
  • Demonstrate strong organization and attention to detail
  • Take initiative to identify and resolve customer issues
  • Continuously look for ways to improve the customer experience and internal processes
  • Maintain regular, reliable, and predictable attendance
  • Remain available and actively engaged during scheduled working hours to support customers and business operations

Customer Service Representative Requirements:

- High school diploma or equivalent

- Previous customer service experience preferred

- Experience with quoting and order entry

- ERP experience

- Experience with Microsoft Dynamics Customer Experience and/or Business Central is highly preferred

- Strong verbal and written communication skills

- Excellent organizational and problem-solving abilities

- Ability to manage multiple priorities in a fast-paced environment

- Proficiency with Microsoft Office and CRM systems

- Strong computer skills and ability to learn new software systems

- Ability to work independently while also contributing effectively to a team

- Extended periods of sitting and computer use

- Frequent use of telephone and computer systems

- Ability to occasionally lift up to 15 pounds

Apply