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Training Manager

Location: Columbus, OH

Position Type: Full-Time

Position Summary

We are seeking an experienced and motivated Training Manager to lead the development, implementation, and execution of company-wide training initiatives. This role is responsible for creating engaging learning programs that support employee development, operational consistency, leadership growth, and organizational success.

The ideal candidate is a hands-on leader with experience designing and delivering training programs in a fast-paced environment. This individual will partner closely with operations, recruiting, sales, and leadership teams to ensure employees are equipped with the knowledge, skills, and resources needed to perform at a high level.

Key Responsibilities

Training & Development

• Design, develop, and deliver onboarding, operational, leadership, and professional development training programs.
• Create engaging instructor-led, virtual, and self-paced learning materials.
• Continuously evaluate and improve training content to align with company goals and industry best practices.
• Ensure training programs promote consistency across all branch locations.
• Maintain training calendars and coordinate company-wide learning initiatives.

Leadership Development

• Develop and facilitate leadership development programs for Branch Managers, recruiters, and emerging leaders.
• Coach managers on leadership skills, communication, accountability, and employee development.
• Support succession planning initiatives by identifying and developing high-potential talent.
• Assist leaders with performance improvement strategies and ongoing coaching.

Onboarding & Employee Success

• Lead new hire onboarding programs to ensure a positive employee experience.
• Partner with department leaders to identify role-specific training needs.
• Monitor onboarding effectiveness and recommend continuous improvements.
• Develop training plans for new systems, policies, and operational processes.

Operational Support

• Partner with Operations, Human Resources, Recruiting, and Sales leadership to identify training opportunities.
• Standardize operating procedures and training documentation across departments.
• Assist with company rollouts, process improvements, and organizational change initiatives.
• Support compliance training related to company policies, employment practices, safety, and operational procedures.

Performance & Reporting

• Track training completion, employee participation, and program effectiveness.
• Develop metrics and reporting to measure training impact and employee performance.
• Gather employee and leadership feedback to continuously improve learning programs.
• Maintain accurate training records and documentation.

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, Education, Organizational Development, or related field (or equivalent experience).
• 5+ years of experience in training, learning and development, organizational development, or leadership development.
• Experience designing and facilitating training programs for multiple employee levels.
• Strong presentation and facilitation skills.
• Excellent communication and interpersonal skills.
• Experience developing instructional materials and training documentation.
• Ability to manage multiple projects and priorities simultaneously.
• Strong organizational and problem-solving skills.
• Proficiency with Microsoft Office Suite and Learning Management Systems (LMS) or HRIS platforms.

Preferred

• Experience within staffing, workforce solutions, recruiting, manufacturing, logistics, or service industries.
• Experience supporting multi-location operations.
• Training certifications such as ATD, CPTD, SHRM, or similar credentials.
• Experience with change management and leadership coaching.

Key Performance Indicators (KPIs)

• Training Completion Rates
• New Hire Ramp-Up Time
• Employee Retention
• Leadership Development Participation
• Employee Engagement Scores
• Training Satisfaction Scores
• Operational Consistency Across Branches
• Performance Improvement Results
• Compliance Training Completion
• Internal Promotion Rates

What We Offer

• Competitive Base Salary
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Career Growth and Advancement Opportunities
• Professional Development
• Collaborative, Team-Oriented Environment
• Stable, Growing Organization

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, veteran status, genetic information, or any other status protected by applicable law. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process.