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Training Programs For Jobs in Massachusetts (NOW HIRING)

Manager of Training

Northborough, MA · Hybrid

$143K - $168K/yr

This role is responsible for designing, developing, and delivering comprehensive training programs that address both technical platform proficiency and the behavioral capabilities required to drive ...

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Training Programs For information

What are training programs for?

Training programs for employees are organized activities designed to enhance workers' skills, knowledge, and performance in their current roles. These programs can include on-the-job training, workshops, seminars, online courses, or mentorship opportunities. They help employees adapt to new technologies, comply with regulations, and grow professionally within an organization. Effective training programs contribute to higher job satisfaction, improved productivity, and reduced turnover.

What are some common challenges faced by professionals managing training programs?

Professionals managing training programs often encounter challenges such as balancing diverse learning needs across participants, staying updated with the latest training technologies, and measuring the effectiveness of training outcomes. Additionally, coordinating schedules and resources, as well as ensuring active engagement from all participants, can be complex. Successful training program managers are adaptable and proactive in problem-solving, often collaborating closely with subject matter experts, HR, and department leads to create impactful learning experiences.

What are the key skills and qualifications needed to thrive as a training program coordinator, and why are they important?

To thrive as a Training Program Coordinator, you need expertise in instructional design, program management, and adult learning principles, often supported by a degree in education, human resources, or a related field. Familiarity with learning management systems (LMS), e-learning authoring tools, and relevant certifications like CPTD or ATD are highly valuable. Strong organizational skills, communication, and the ability to motivate and engage learners help set candidates apart. These skills ensure training programs are effective, well-organized, and drive measurable development outcomes for participants.

What is the difference between Training Programs For vs Customer Service Representatives?

AspectTraining Programs ForCustomer Service Representatives
CredentialsTypically include certifications in training, communication, and soft skillsRequire customer service skills, sometimes certifications in specific industries
Work EnvironmentVaries across industries; includes corporate, retail, healthcare settingsFrontline roles in call centers, retail stores, or online support
Employer & Industry UsageUsed by companies to train employees across sectorsCommonly employed in retail, telecom, healthcare, and tech sectors

Training Programs For are designed to prepare individuals for various roles across industries, focusing on skills development and certifications. Customer Service Representatives are specific roles that benefit from such training, emphasizing communication, problem-solving, and industry-specific knowledge. While training programs provide the foundation, customer service roles involve applying these skills directly in customer interactions.

What cities in Massachusetts are hiring for Training Programs For jobs?

Cities in Massachusetts with the most Training Programs For job openings:

Infographic showing various Training Programs For job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Program Coordinator, Level 1 Training Programs

Cambridge, MA • On-site

Full-time, Part-time

Medical, Dental, Vision, PTO

Posted 17 days ago


Key responsibilities

  • Manage and coordinate CLC's training programs, including CNA and Transitions.

  • Conduct outreach and recruitment of students for industry-focused pipelines.

  • Provide career and education advising, teach weekly career awareness classes, and communicate with teachers on student issues.


Job description

ABOUT THE DEPARTMENT:

The Department of Human Service Programs (DHSP) creates and coordinates services that enhance the quality of life for Cambridge residents. Driven by the needs of residents, DHSP's extensive services and programs touch almost every sector in the city: from newborns to senior citizens, from school-aged children to homeless families, from non-profit organizations to local employers.

ABOUT THE COMMUNITY LEARNING CENTER:

The Community Learning Center (CLC) empowers a diverse community of adult learners to transform their lives and realize their potential through education, skills development, and community participation. Learners are predominantly low-income Cambridge residents and come from a variety of ethnic, linguistic, and racial backgrounds. They are enrolled in English classes or Adult Education for high school equivalency, employment training, or preparation for college. Watch these videos to learn more about us:

  • 50th Anniversary
  • Friends of the CLC

ABOUT THE ROLE:

The Training Programs Coordinator is responsible for the overall leadership and coordination of multiple career pathway training programs, teaching, recruitment of students, education and career advising, and developing/maintaining collaborative relationships. The ideal candidate is a leader who has a commitment to racial equity, an understanding of the challenges adult learners face, and a vision for collaborations and supports to promote and advance the CLC's mission and core values. Leadership, coordination and program development tasks will occupy approximately 10 hours per week, while direct service (teaching and advising) will encompass the remaining 27.5 hours. The Training Programs Coordinator will report to the Assistant Director for Student Career Pathways and Collaborations. We are looking for a dynamic individual who will flourish in these roles. This is an 11-month per year permanent position with salary paid over 12 months.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership, Collaborations and Employer Engagement

  • With Leadership Team, ensure that CLC's Training Program's strategic goals and objectives are met
  • Ensure that equity and inclusion are held as a priority in all CLC work and that practices are aligned with the CLC mission
  • Develop and foster positive working relationships with, build rapport with, and motivate a diverse group of people to achieve their educational and career goals
  • Build and foster employer relationships to support various career pathways
  • Collaborate with community partners on industry-focused initiatives and programming
  • Attend relevant local, regional, and statewide meetings

Coordination & Administration

  • Overall management of CLC's training programs (CNA, Transitions)
  • Conduct outreach and recruitment of students for industry-focused pipelines
  • Conduct screening and assessments of students for class placement
  • Enter and maintain learner data and records
  • Administer standardized assessments
  • Oversee implementation of curriculum development and alignment with program goals
  • Hire and supervise part-time program staff
  • Actively participate in the Department of Human Service Program's Race and Equity Initiative

Student Support

  • Provide career advising and job placement
  • Provide education advising; make appropriate referrals for other services
  • Communicate regularly with teachers on student issues and goals
  • Teach weekly career awareness class; arrange for guest speakers

Additional duties assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM REQUIREMENTS:

Experience and Education

  • Bachelor's degree in related field or equivalent combination of education, training and/or experience
  • Experience in leading/coordinating projects and teams
  • Experience in advising a multi-cultural population
  • Experience in and/or willingness to work on issues concerning racial equity

Knowledge, Skills, and Abilities

  • Strong organizational, communication and technology skills
  • Familiarity with postsecondary education, training programs and community resources
  • The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

PREFERRED QUALIFICATIONS:

  • Experience working in Adult Education Programs
  • Knowledge of methods and materials used in adult basic education or equivalent
  • Experience teaching or training adults
  • Master's degree in related field
  • Experience in developing effective outreach strategies to reach underserved communities
  • Familiarity with the fields of Healthcare trainings
  • Bilingual/bicultural identity
  • A passion for collaboration, problem-solving, and learning new things
  • Experience teaching or training adult learners with limited English and/or formal education
  • BEST Plus and/or TABE CLAS-E certification

PHYSICAL REQUIREMENTS, WORKING CONDITIONS, WORK FLEXIBILITY AND ACCOMODATIONS

  • General office and classroom environment with air conditioning and fluorescent lighting; work to be performed onsite
  • Job requires evening and day work
  • There is extensive computer use. Ability to access, input, and retrieve information from a computer. Ability to lift and carry up to ten pounds of books and papers
  • Ability to answer phones and maintain multiple files
  • Ability to travel to meetings within the city
  • Be comfortable to work primarily in a standard office environment with moderate noise level, telephones, personal computers, printers, and other office equipment
  • Position may be eligible for hybrid work under the City's Telework Policy, depending on operational needs

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.

SUMMARY OF BENEFITS:

  • Competitive health, dental, and vision insurance
  • Vacation and Sick leave eligible
  • Paid parental leave
  • Sick Incentive Pay Eligible
  • 3 Personal days
  • 14 Paid Holidays
  • Management Allowance, $2,700/year
  • City employee commuter benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle membership)

REQUIRED DOCUMENTS:

Please upload the following documents to complete your application:

  • Resume
  • Cover Letter


Employment Type: Regular