... Analyze data to inform process improvements and support decision-making Qualifications : Required : • Strong working knowledge of Tessitura or similar ticketing/CRM systems required; experience ...
... Analyze data to inform process improvements and support decision-making Qualifications : Required : • Strong working knowledge of Tessitura or similar ticketing/CRM systems required; experience ...
Service Desk Analyst I (Columbus)
Columbus, OH · On-site
$19.75 - $27/hr
About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ... ticketing system * Troubleshoot and resolve common end-user issues related to desktops, laptops ...
Service Desk Analyst I (Columbus)
Columbus, OH · On-site
$19.75 - $27/hr
About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ... ticketing system * Troubleshoot and resolve common end-user issues related to desktops, laptops ...
Service Desk Analyst I (Columbus)
$19.75 - $27/hr
About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ... ticketing system * Troubleshoot and resolve common end-user issues related to desktops, laptops ...
Service Desk Analyst I (Columbus)
$19.75 - $27/hr
About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ... ticketing system * Troubleshoot and resolve common end-user issues related to desktops, laptops ...
Help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management). * Workflow and system ... analysis; interpersonal skills; research; strategic thinking Certifications or Desired skills if ...
Quick apply
Help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management). * Workflow and system ... analysis; interpersonal skills; research; strategic thinking Certifications or Desired skills if ...
Help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management). * Workflow and system ... analysis; interpersonal skills; research; strategic thinking Certifications or Desired skills if ...
Quick apply
Help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management). * Workflow and system ... analysis; interpersonal skills; research; strategic thinking Certifications or Desired skills if ...
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... a ticketing tool Reviewing tools, calls, and reports to define trends of issues that can be ...
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... a ticketing tool Reviewing tools, calls, and reports to define trends of issues that can be ...
Client Support Desk Analyst
Columbus, OH · On-site
$19.75 - $27/hr
Experience working in high volume case or ticketing queues * Basic SQL query abilities/experience * Excellent critical thinker; demonstrating strong problem-solving skills * Analytical and process ...
Client Support Desk Analyst
Columbus, OH · On-site
$19.75 - $27/hr
Experience working in high volume case or ticketing queues * Basic SQL query abilities/experience * Excellent critical thinker; demonstrating strong problem-solving skills * Analytical and process ...
HIM Systems Analyst
Columbus, OH · On-site
$31.01 - $48.84/hr
Documents in ticketing system and responds promptly as guided by service level agreements ... Data Analysis * HIM Software * Project Management * Detail Oriented * Workflow Process * Health ...
HIM Systems Analyst
Columbus, OH · On-site
$31.01 - $48.84/hr
Documents in ticketing system and responds promptly as guided by service level agreements ... Data Analysis * HIM Software * Project Management * Detail Oriented * Workflow Process * Health ...
Technical Analyst-Commercial
Columbus, OH · On-site
$26.50/hr
Document all technical issues/solutions in the company ticketing or billing systems. * All other ... Strong analytical and troubleshooting skills. * Excellent communication skills including active ...
Technical Analyst-Commercial
Columbus, OH · On-site
$26.50/hr
Document all technical issues/solutions in the company ticketing or billing systems. * All other ... Strong analytical and troubleshooting skills. * Excellent communication skills including active ...
Technical Analyst-Commercial
Columbus, OH · On-site
$26.50/hr
Document all technical issues/solutions in the company ticketing or billing systems. * All other ... Strong analytical and troubleshooting skills. * Excellent communication skills including active ...
Technical Analyst-Commercial
Columbus, OH · On-site
$26.50/hr
Document all technical issues/solutions in the company ticketing or billing systems. * All other ... Strong analytical and troubleshooting skills. * Excellent communication skills including active ...
Instructional Technology Analyst
Columbus, OH · On-site
$58K - $77K/yr
Instructional Technology Analyst Department:Fisher College | Facilities Provides expert-level ... Experience with customer service and ticketing systems. Working knowledge of networking basics and ...
Instructional Technology Analyst
Columbus, OH · On-site
$58K - $77K/yr
Instructional Technology Analyst Department:Fisher College | Facilities Provides expert-level ... Experience with customer service and ticketing systems. Working knowledge of networking basics and ...
Instructional Technology Analyst
Columbus, OH · On-site
$58K - $77K/yr
Instructional Technology Analyst Department: Fisher College | Facilities Provides expert-level ... Experience with customer service and ticketing systems. Working knowledge of networking basics and ...
Instructional Technology Analyst
Columbus, OH · On-site
$58K - $77K/yr
Instructional Technology Analyst Department: Fisher College | Facilities Provides expert-level ... Experience with customer service and ticketing systems. Working knowledge of networking basics and ...
ServiceNow Ticketing Tracking/Completion Other Duties * Timely response to internal and external ... Minimum of Five (5) years facility contract analytics. * Experience with healthcare billing system ...
ServiceNow Ticketing Tracking/Completion Other Duties * Timely response to internal and external ... Minimum of Five (5) years facility contract analytics. * Experience with healthcare billing system ...
ServiceNow Ticketing Tracking/Completion Other Duties * Timely response to internal and external ... Minimum of Five (5) years facility contract analytics. * Experience with healthcare billing system ...
Quick apply
ServiceNow Ticketing Tracking/Completion Other Duties * Timely response to internal and external ... Minimum of Five (5) years facility contract analytics. * Experience with healthcare billing system ...
TP- Desktop Support Analyst
Columbus, OH · On-site
$22.50 - $30.25/hr
Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) . * Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
TP- Desktop Support Analyst
Columbus, OH · On-site
$22.50 - $30.25/hr
Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) . * Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
TP- Desktop Support Analyst
Columbus, OH · On-site
$22.50 - $30.25/hr
Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) . * Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
TP- Desktop Support Analyst
Columbus, OH · On-site
$22.50 - $30.25/hr
Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) . * Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
... ticketing system. * Engage Service Desk peers, IT teams, and third-party resources when issues ... Analyze logs within Microsoft applications to identify root causes and resolve user issues.
... ticketing system. * Engage Service Desk peers, IT teams, and third-party resources when issues ... Analyze logs within Microsoft applications to identify root causes and resolve user issues.
... ticketing system. * Engage Service Desk peers, IT teams, and third-party resources when issues ... Analyze logs within Microsoft applications to identify root causes and resolve user issues.
... ticketing system. * Engage Service Desk peers, IT teams, and third-party resources when issues ... Analyze logs within Microsoft applications to identify root causes and resolve user issues.
... ticketing system. * Engage Service Desk peers, IT teams, and third-party resources when issues ... Analyze logs within Microsoft applications to identify root causes and resolve user issues.
... ticketing system. * Engage Service Desk peers, IT teams, and third-party resources when issues ... Analyze logs within Microsoft applications to identify root causes and resolve user issues.
Operations Systems Implementation Analyst
Columbus, OH · On-site
$63K - $84K/yr
Serve as the first line of defense in IT ticketing process * Foster and execute management and ... Ability to analyze and manage projects * Excellent verbal and written communication skills
Quick apply
Operations Systems Implementation Analyst
Columbus, OH · On-site
$63K - $84K/yr
Serve as the first line of defense in IT ticketing process * Foster and execute management and ... Ability to analyze and manage projects * Excellent verbal and written communication skills
Ticketing Analyst information
See salary details
$29.5K - $38K
0% of jobs
$38K - $46.5K
12% of jobs
$54.2K is the 25th percentile. Wages below this are outliers.
$46.5K - $55K
15% of jobs
$55K - $63.5K
18% of jobs
The median wage is $65.6K / yr.
$63.5K - $72K
23% of jobs
$76.7K is the 75th percentile. Wages above this are outliers.
$72K - $80.5K
14% of jobs
$80.5K - $89K
4% of jobs
$89K - $97.5K
3% of jobs
$97.5K - $106K
7% of jobs
$106K - $114.5K
2% of jobs
$114.5K - $123K
2% of jobs
$29.5K
$71.5K
$123K
How much do ticketing analyst jobs pay per year?
As of Aug 27, 2026, the average yearly pay for ticketing analyst in the United States is $71,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $79,000.00 per year, depending on experience, location, and employer.
What are popular job titles related to Ticketing Analyst jobs?
For Ticketing Analyst jobs, the most frequently searched job titles are:
What job categories do people searching Ticketing Analyst jobs look for?
The top searched job categories for Ticketing Analyst jobs are:
What cities are hiring for Ticketing Analyst jobs?
Cities with the most Ticketing Analyst job openings:
Who are the top companies hiring for Ticketing Analyst jobs?
The top 10 employers for Ticketing Analyst jobs are:
Assistant Director, Ticketing Operations & Systems
Columbus, OH • On-site
Full-time
Re-posted 17 days ago
Job description
Job Summary:
The Columbus Association for the Performing Arts (CAPA) is a vital part of the cultural landscape in Central Ohio, dedicated to enhancing lives through the performing arts. The Assistant Director of Ticketing Operations & Systems will oversee the design and improvement of ticketing processes and systems, ensuring an exceptional patron experience and supporting the migration to a new ticketing system.
Responsibilities:
• Design, document, and implement standardized ticketing workflows and procedures across all CAPA events
• Evaluate current operations and identify opportunities to improve efficiency, accuracy, and service delivery
• Develop and maintain comprehensive process documentation, SOPs, and operational playbooks
• Ensure consistency in ticketing practices across departments and venues
• Serve as a primary internal resource for Tessitura functionality and best practices
• Configure and maintain system builds including events, pricing, scaling, holds, packages, and promotions
• Establish quality control protocols for event builds, on-sales, and system outputs
• Partner with IT and external vendors to support integrations, data integrity, and system optimization
• Support the Director of Ticketing in executing CAPA’s Broadway ticketing transition strategy
• Lead process mapping, workflow design, and documentation for the new system environment
• Assist with system configuration, testing, and user acceptance processes
• Coordinate staff training and ensure organizational readiness for transition
• Identify risks and operational gaps and recommend solutions
• Partner with Marketing to ensure accurate setup and execution of campaigns, promotions, and offers
• Collaborate with Development on ticketing needs related to donor benefits and access
• Work with Finance to ensure proper reporting, reconciliation, and compliance
• Support Guest Services and Box Office teams with tools, processes, and issue resolution
• Develop and deliver training materials and sessions for ticketing staff and internal stakeholders
• Serve as an escalation point for complex ticketing and system issues
• Promote adherence to established procedures and best practices
• Develop and maintain standardized reporting tools and dashboards
• Monitor ticketing performance, operational efficiency, and system usage
• Analyze data to inform process improvements and support decision-making
Qualifications:
Required:
• Strong working knowledge of Tessitura or similar ticketing/CRM systems required; experience with Ticketmaster preferred
• Demonstrated ability to design and implement operational processes and systems
• Strong analytical skills and attention to detail
• Excellent project management and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in standard office software applications
• Bachelor’s degree in Arts Administration, Business, or related field required
• Typically, 4–6 years of ticketing operations experience, preferably in performing arts or live entertainment, is needed to have sufficient experience and judgement to perform a role of this size and complexity.
• Commitment to providing excellent customer service to internal and external stakeholders
• Ability to work evenings, weekends, and holidays as required
• Participation in on-sale and high-demand ticketing events
• Successful completion of background check
• Ability to lift up to 40 lbs. on occasion
• Ability to work in multiple venue and office environments
Preferred:
• Experience supporting system implementations or migrations strongly preferred
Company:
CAPA enriches lives by cultivating and nurturing the arts, spreading an appreciation that can be felt in hearts, minds and the economy of our communities. Founded in 1969, the company is headquartered in Columbus, USA, with a team of 51-200 employees. The company is currently Growth Stage.
The Columbus Association for the Performing Arts (CAPA) is a vital part of the cultural landscape in Central Ohio, dedicated to enhancing lives through the performing arts. The Assistant Director of Ticketing Operations & Systems will oversee the design and improvement of ticketing processes and systems, ensuring an exceptional patron experience and supporting the migration to a new ticketing system.
Responsibilities:
• Design, document, and implement standardized ticketing workflows and procedures across all CAPA events
• Evaluate current operations and identify opportunities to improve efficiency, accuracy, and service delivery
• Develop and maintain comprehensive process documentation, SOPs, and operational playbooks
• Ensure consistency in ticketing practices across departments and venues
• Serve as a primary internal resource for Tessitura functionality and best practices
• Configure and maintain system builds including events, pricing, scaling, holds, packages, and promotions
• Establish quality control protocols for event builds, on-sales, and system outputs
• Partner with IT and external vendors to support integrations, data integrity, and system optimization
• Support the Director of Ticketing in executing CAPA’s Broadway ticketing transition strategy
• Lead process mapping, workflow design, and documentation for the new system environment
• Assist with system configuration, testing, and user acceptance processes
• Coordinate staff training and ensure organizational readiness for transition
• Identify risks and operational gaps and recommend solutions
• Partner with Marketing to ensure accurate setup and execution of campaigns, promotions, and offers
• Collaborate with Development on ticketing needs related to donor benefits and access
• Work with Finance to ensure proper reporting, reconciliation, and compliance
• Support Guest Services and Box Office teams with tools, processes, and issue resolution
• Develop and deliver training materials and sessions for ticketing staff and internal stakeholders
• Serve as an escalation point for complex ticketing and system issues
• Promote adherence to established procedures and best practices
• Develop and maintain standardized reporting tools and dashboards
• Monitor ticketing performance, operational efficiency, and system usage
• Analyze data to inform process improvements and support decision-making
Qualifications:
Required:
• Strong working knowledge of Tessitura or similar ticketing/CRM systems required; experience with Ticketmaster preferred
• Demonstrated ability to design and implement operational processes and systems
• Strong analytical skills and attention to detail
• Excellent project management and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in standard office software applications
• Bachelor’s degree in Arts Administration, Business, or related field required
• Typically, 4–6 years of ticketing operations experience, preferably in performing arts or live entertainment, is needed to have sufficient experience and judgement to perform a role of this size and complexity.
• Commitment to providing excellent customer service to internal and external stakeholders
• Ability to work evenings, weekends, and holidays as required
• Participation in on-sale and high-demand ticketing events
• Successful completion of background check
• Ability to lift up to 40 lbs. on occasion
• Ability to work in multiple venue and office environments
Preferred:
• Experience supporting system implementations or migrations strongly preferred
Company:
CAPA enriches lives by cultivating and nurturing the arts, spreading an appreciation that can be felt in hearts, minds and the economy of our communities. Founded in 1969, the company is headquartered in Columbus, USA, with a team of 51-200 employees. The company is currently Growth Stage.