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Do you like helping people find good books and new authors? Do you enjoy learning and helping others continue their education? Our Adult Department is seeking a detail-oriented individual with strong customer service skills. You will help patrons locate information using library resources in all formats, as well as providing computer assistance.

Job Summary:

Responds to patron questions regarding library services and library materials in all formats in the assigned department. Assists with digital resources, programming, and maintaining the collection.

Essential Functions:

• Provides patron assistance; monitors and provides guidance to patrons in the use of library facilities, services, and computer equipment. Instructs patrons on the use of computer-based library catalog and computer programs.
• Promotes and educates patrons on the use of online resources such as the library catalog and digital resources.
• Assists patrons using their personal devices using library materials.
• Responds to reference questions using all formats available and performs reader's advisory.
• Assists in the development of reader's advisory tools including booklists, bibliographies, and displays.
• Assists with collection maintenance including weeding and repairs.
• Assists in program planning, set-up, and delivery.
• May serve as a passport agent as assigned.
• Serves on library committees as assigned.
• Follows library safety and emergency procedures.
• Reports maintenance and safety issues to supervisor and/or Facilities personnel.
• Performs related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of library policies, practices, and procedures preferred.
• Knowledge of reader's advisory and basic reference tools preferred.
• Effective customer service and interpersonal skills, including the ability to communicate verbally and in writing in English.
• Proficiency in word processing, spreadsheet, and database programs.
• Competent in the use of Windows-based computer programs.
• Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.

Education and Experience:

• High school diploma or GED required. Some college coursework or Bachelor's degree preferred.
• Two or more years work experience in a library or education environment preferred.

Physical and Environmental Conditions:

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of libraries and offices, which includes the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• The noise level in the work environment ranges from quiet to moderate.
• Considerable mobility including, but not limited to, extensive periods of walking, bending, sitting, lifting weights up to 20 pounds, and pushing full book carts.
• Manual dexterity sufficient to perform general typing and computer skills.
• Calm and focused handling of interruptions and distractions.
• Periodic intense concentration and sustained viewing of a computer monitor.
• Position requires working irregular hours, including evenings and weekends.
• Occasional local travel by personal automobile may be required.

HOURS/SCHEDULE:

Every other Monday 10-4 pm

Tuesdays 2-8 pm

Thursdays 2-8 pm

Every other Friday 10-2 pm

Every other Saturday 10-5 pm

Every other Sunday 1-5 pm

42 hours per pay period (bi-weekly)

All positions posted as Upper Arlington Public Library positions are maintained by the Upper Arlington Public Library and not the City of Upper Arlington. The Upper Arlington Public Library is an Equal Opportunity Employer. The employment opportunities with the UAPL are available equally to all without regard to race, color, religion, national origin, sex, age, marital status, disability, military status, sexual orientation, gender identity, genetic information or any other characteristics protected by federal, state or local law.

The Library will make reasonable accommodations for applicants as needed. Applicants who believe they may need a reasonable accommodation during the interview process should contact the Administrative Office at 614-486-0900 and speak to the Human Resources Manager. All requests received will be evaluated individually and responded to appropriately.