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Provide on-site technical support for desktops, laptops, POS systems, printers, and peripheral devices. * Perform break-fix diagnosis and repair of IT hardware and related equipment. * Install ...

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Essential duties and responsibilities The POS Support Agent provides frontline technical support for Point-of-Sale systems and related hardware across all Express Wash Concepts locations. Reporting ...

Essential duties and responsibilities The POS Support Agent provides frontline technical support for Point-of-Sale systems and related hardware across all Express Wash Concepts locations. Reporting ...

Company Description USM Business Systems Inc. is a quickly developing worldwide System Integrator ... POS TESTER - ONLY GC OR USC OR EAD Duration - 6 months Location - Columbus, OH Must Have Skills ...

Install, configure, and maintain POS systems, network equipment (routers, switches, wireless access points), site kiosks, printers, and surveillance systems at car wash locations. * Troubleshoot ...

Install, configure, and maintain POS systems, network equipment (routers, switches, wireless access points), site kiosks, printers, and surveillance systems at car wash locations. * Troubleshoot ...

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As of Aug 16, 2026, the average yearly pay for pos systems in the United States is $109,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,000.00 per year, depending on experience, location, and employer.

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A map of the United States highlighting the number of Pos Systems job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Pos Systems job openings in each state, with California having the most at 2 and Alaska the least at 0.

Field Service Technician II

Strategic Systems

Columbus, OH • On-site

$50K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

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Job description

Job Title:  Field Service Technician II

Location: Columbus, OH (Columbus & East Columbus Area)
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
On-Call Requirement: Participation in a 24x7 on-call rotation

Job Overview

We are seeking a dependable, customer-focused Field Service Technician II to provide on-site IT support across multiple client locations throughout the Columbus, OH area. This is a 100% field-based role requiring travel between customer sites to perform technical support, break-fix services, hardware installations, network device deployment, system upgrades, and IT infrastructure maintenance.

The ideal candidate will possess strong troubleshooting skills, hands-on experience with desktop and network technologies, and the ability to work independently while delivering exceptional customer service.

Key Responsibilities

  • Provide on-site technical support for desktops, laptops, POS systems, printers, and peripheral devices.
  • Perform break-fix diagnosis and repair of IT hardware and related equipment.
  • Install, configure, maintain, and troubleshoot Point-of-Sale (POS) systems.
  • Execute IMAC activities (Install, Move, Add, Change) for end-user devices and IT infrastructure.
  • Support PC refresh, hardware deployment, and technology upgrade projects.
  • Install, configure, and troubleshoot network equipment including:
    • Routers
    • Switches
    • Firewalls
    • Wireless devices
  • Perform system upgrades, hardware replacements, and software installations.
  • Diagnose and resolve connectivity, network, and hardware-related issues.
  • Document service activities, work orders, and resolution details accurately.
  • Coordinate with remote support teams and vendors to resolve escalated issues.
  • Ensure customer satisfaction through professional communication and timely issue resolution.
  • Maintain compliance with client site procedures and service-level agreements (SLAs).

Required Qualifications

  • 2+ years of hands-on experience in IT field support, desktop support, or field services.
  • Experience performing break-fix support for desktops, laptops, printers, and POS devices.
  • Working knowledge of:
    • Windows operating systems
    • Hardware troubleshooting
    • Network fundamentals
    • Peripheral device support
  • Experience with IMAC and PC refresh projects.
  • Ability to diagnose and resolve technical issues independently in a field environment.
  • Strong customer service and interpersonal communication skills.
  • Ability to manage multiple service calls and prioritize workload effectively.
  • Valid driver's license and reliable transportation for travel between customer locations.
  • Ability to lift and move IT equipment as required.