Experience with ServiceNow ticket management, SharePoint documentation, and process mapping tools. * Understanding of ERP integration points and end-to-end business process flows. PHYSICAL ...
Experience with ServiceNow ticket management, SharePoint documentation, and process mapping tools. * Understanding of ERP integration points and end-to-end business process flows. PHYSICAL ...
Business Process Optimization Analyst - Sarnova - Dublin, Ohio
Dublin, OH · On-site
$70 - $95/hr
Business Process Optimization Analyst - Sarnova - Dublin, Ohio Dublin, OH, USA Posted Thursday ... management, or transformation initiatives * Familiarity with process mapping methodologies ...
Business Process Optimization Analyst - Sarnova - Dublin, Ohio
Dublin, OH · On-site
$70 - $95/hr
Business Process Optimization Analyst - Sarnova - Dublin, Ohio Dublin, OH, USA Posted Thursday ... management, or transformation initiatives * Familiarity with process mapping methodologies ...
Develop and maintain global process maps, standard operating procedures, training materials, and ... Facilitate Change Management and User Adoption: Support global organizational change initiatives by ...
Develop and maintain global process maps, standard operating procedures, training materials, and ... Facilitate Change Management and User Adoption: Support global organizational change initiatives by ...
Develop and maintain global process maps, standard operating procedures, training materials, and ... Facilitate Change Management and User Adoption: Support global organizational change initiatives by ...
Develop and maintain global process maps, standard operating procedures, training materials, and ... Facilitate Change Management and User Adoption: Support global organizational change initiatives by ...
Accounting Business Process Lead
Columbus, OH · On-site
$90 - $130/hr
Develop and maintain global process maps, standard operating procedures, training materials, and ... Facilitate Change Management and User Adoption: Support global organizational change initiatives by ...
Accounting Business Process Lead
Columbus, OH · On-site
$90 - $130/hr
Develop and maintain global process maps, standard operating procedures, training materials, and ... Facilitate Change Management and User Adoption: Support global organizational change initiatives by ...
Lead - Forecast Governance & Process Oversight Analyst
Columbus, OH · On-site
$112K - $179K/yr
... management expectations. This role will partner across Finance, Risk, Control, Technology, and business process owners to maintain forecasting and budget policies, process inventories, process maps ...
Lead - Forecast Governance & Process Oversight Analyst
Columbus, OH · On-site
$112K - $179K/yr
... management expectations. This role will partner across Finance, Risk, Control, Technology, and business process owners to maintain forecasting and budget policies, process inventories, process maps ...
Lead - Forecast Governance & Process Oversight Analyst
Columbus, OH · On-site
$112K - $179K/yr
... management expectations. This role will partner across Finance, Risk, Control, Technology, and business process owners to maintain forecasting and budget policies, process inventories, process maps ...
Lead - Forecast Governance & Process Oversight Analyst
Columbus, OH · On-site
$112K - $179K/yr
... management expectations. This role will partner across Finance, Risk, Control, Technology, and business process owners to maintain forecasting and budget policies, process inventories, process maps ...
Experience with ServiceNow ticket management, SharePoint documentation, and process mapping tools. * Understanding of ERP integration points and end-to-end business process flows. PHYSICAL ...
Experience with ServiceNow ticket management, SharePoint documentation, and process mapping tools. * Understanding of ERP integration points and end-to-end business process flows. PHYSICAL ...
This position reports to Manager, Process Enablement. RESPONSIBILITIES * Supports service-specific ... Documents business requirements and assesses process impacts related to service processes.
This position reports to Manager, Process Enablement. RESPONSIBILITIES * Supports service-specific ... Documents business requirements and assesses process impacts related to service processes.
This position reports to Manager, Process Enablement. RESPONSIBILITIES * Supports service-specific ... Documents business requirements and assesses process impacts related to service processes.
This position reports to Manager, Process Enablement. RESPONSIBILITIES * Supports service-specific ... Documents business requirements and assesses process impacts related to service processes.
Process Consultant
Columbus, OH · On-site
$64K - $93K/yr
Ensure all process maps and inventories are complete, accurate, and maintained within designated ... change management and knowledge transfer. Business Analysis & Continuous Improvement • ...
Process Consultant
Columbus, OH · On-site
$64K - $93K/yr
Ensure all process maps and inventories are complete, accurate, and maintained within designated ... change management and knowledge transfer. Business Analysis & Continuous Improvement • ...
Business Process Optimization Analyst - Sarnova - Dublin, Ohio
Dublin, OH · On-site
$58K - $79K/yr
... project management, or transformation initiatives * Experience supporting cross-functional business processes and process improvement efforts preferred * Familiarity with process mapping ...
Business Process Optimization Analyst - Sarnova - Dublin, Ohio
Dublin, OH · On-site
$58K - $79K/yr
... project management, or transformation initiatives * Experience supporting cross-functional business processes and process improvement efforts preferred * Familiarity with process mapping ...
Process Consultant
Columbus, OH · On-site
... mapping tools. * Experience working within Operational Excellence, Lean, Continuous Improvement, or Process Management organizations. * Familiarity with business analysis techniques, project ...
Process Consultant
Columbus, OH · On-site
... mapping tools. * Experience working within Operational Excellence, Lean, Continuous Improvement, or Process Management organizations. * Familiarity with business analysis techniques, project ...
Process Consultant
Columbus, OH · On-site
... mapping tools. * Experience working within Operational Excellence, Lean, Continuous Improvement, or Process Management organizations. * Familiarity with business analysis techniques, project ...
Quick apply
Process Consultant
Columbus, OH · On-site
... mapping tools. * Experience working within Operational Excellence, Lean, Continuous Improvement, or Process Management organizations. * Familiarity with business analysis techniques, project ...
Business Systems Analyst
Columbus, OH · On-site
$52K - $105K/yr
Preferred Skills Application Development, Business Management, Business Requirements, Change Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Process Mapping ...
Business Systems Analyst
Columbus, OH · On-site
$52K - $105K/yr
Preferred Skills Application Development, Business Management, Business Requirements, Change Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Process Mapping ...
... Management, CST, Project Accounting, RMCS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies. QUALIFICATIONS * Bachelor's degree in Business ...
... Management, CST, Project Accounting, RMCS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies. QUALIFICATIONS * Bachelor's degree in Business ...
... Management, CST, Project Accounting, RMCS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies. QUALIFICATIONS * Bachelor's degree in Business ...
... Management, CST, Project Accounting, RMCS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies. QUALIFICATIONS * Bachelor's degree in Business ...
... Management, Purchasing, Quoting, and related modules. * Advises Business Process Enablement Lead ... Proficiency in process mapping, transaction flows, and exception handling. * Experience with ...
... Management, Purchasing, Quoting, and related modules. * Advises Business Process Enablement Lead ... Proficiency in process mapping, transaction flows, and exception handling. * Experience with ...
... Management, Purchasing, Quoting, and related modules. * Advises Business Process Enablement Lead ... Proficiency in process mapping, transaction flows, and exception handling. * Experience with ...
... Management, Purchasing, Quoting, and related modules. * Advises Business Process Enablement Lead ... Proficiency in process mapping, transaction flows, and exception handling. * Experience with ...
Business Analyst 3
Grandview Heights, OH · On-site
$50 - $55/hr
This role will be responsible for requirements analysis, business process improvement, system implementations, data mapping, testing coordination, and stakeholder management across multiple projects ...
Business Analyst 3
Grandview Heights, OH · On-site
$50 - $55/hr
This role will be responsible for requirements analysis, business process improvement, system implementations, data mapping, testing coordination, and stakeholder management across multiple projects ...
Manager Business Process Mapping information
See salary details
$58.5K - $69.7K
1% of jobs
$69.7K - $81K
5% of jobs
$81K - $92.2K
15% of jobs
$100K is the 25th percentile. Wages below this are outliers.
$92.2K - $103.4K
5% of jobs
$103.4K - $114.6K
22% of jobs
The median wage is $115.6K / yr.
$114.6K - $125.9K
13% of jobs
$125.9K - $137.1K
9% of jobs
$137.1K - $148.3K
4% of jobs
$149.4K is the 75th percentile. Wages above this are outliers.
$148.3K - $159.5K
5% of jobs
$159.5K - $170.8K
11% of jobs
$170.8K - $182K
10% of jobs
$58.5K
$125.9K
$182K
How much do manager business process mapping jobs pay per year?
As of Aug 25, 2026, the average yearly pay for manager business process mapping in the United States is $125,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $155,500.00 per year, depending on experience, location, and employer.
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Vertiv rating
6.8
Based on 65 frontline employees who took The Breakroom Quiz
372nd of 494 rated machine equipment manufacturers
Job description
POSITION SUMMARY
- The Manager, Process Enablement leads the AMER Process Enablement Triage Team and serves as the primary functional liaison between the business and IT organizations. This role is responsible for overseeing Process Enablement Specialists and the Training & Knowledge Coordinator to ensure effective issue assessment, user enablement, and the reduction of unnecessary escalations to ERP Second Level Support. The Manager drives team performance, operational governance, continuous process improvement, and service excellence across all supported business process domains. This position reports to the VP, Business Process Improvement & VOS.
RESPONSIBILITIES
- Oversees all end-to-end business processes across Manufacturing, Supply Chain, Finance, and Services domains.
- Ensures consistent triage operations, process adherence, and cross-functional alignment across all Oracle EBS modules supported by the team.
- Leads triage team operational initiatives including engagement model evolution (from email-based intake through ServiceNow-structured intake to AI-assisted digital front door).
- Owns team performance improvement and drives recurring issue reduction strategies.
- Acts as the primary escalation point within the Triage team toward VP BPI & VOS.
- Interfaces with ERP Second Level Support, ERP Tech Factory, and ERP Product Owners.
- Leads operational syncs, second level alignment meetings, and governance & continuous improvement sessions within scope.
- Manages cross-functional issue patterns spanning multiple Oracle EBS modules and business processes.
- Validates systemic issues, coordinates corrective actions, and ensures structured feedback loops between business users and IT support teams.
- Directly manages a team of Process Enablement Specialists (Manufacturing, Supply Chain, Finance, Service) and the Training & Knowledge Coordinator.
- Responsible for team development, performance management, workload balancing, and hiring/onboarding of new team members.
- Oracle EBS (all modules), ServiceNow, SharePoint, process mapping and triage methodologies, SLA monitoring and reporting tools, knowledge management systems.
QUALIFICATIONS
- Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
- 8-10 years in Oracle EBS functional support, business process enablement, or ERP operations management.
- Demonstrated experience leading cross-functional teams in a triage or support environment.
- Proven track record of driving issue resolution rates and SLA adherence improvements.
- Strong written and verbal communication skills in English; other languages are a plus.
- Ability to translate complex technical issues into clear business language.
- Strong facilitation skills for leading cross-functional meetings and stakeholder alignment sessions.
- Strong analytical thinking with ability to identify recurring issue patterns, validate systemic problems, and develop data-driven improvement strategies.
- Proficiency in SLA reporting and performance metric analysis.
- Deep functional knowledge across multiple Oracle EBS modules.
- Experience with ServiceNow ticket management, SharePoint documentation, and process mapping tools.
- Understanding of ERP integration points and end-to-end business process flows.
PHYSICAL & ENVIRONMENTAL DEMANDS
- No special physical requirements.
TRAVEL REQUIREMENTS
- 10% travel required.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
About the Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.