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Clinical Applications Analyst 1

Epic Resolute Hospital Billing

Information Systems 

Licking Memorial Health Systems (LMHS) is a leading, non-profit healthcare organization, passionately dedicated to improving the health and well-being of our community.  With a history dating back to 1898, LMHS remains a cornerstone of healthcare excellence, catering to the evolving needs of Licking County. Our cutting-edge facility provides a comprehensive spectrum of patient care services, from life-saving emergency medicine to the comforting embrace of home healthcare, with a unique range of specialized medical services, including cancer, heart health, maternity, and mental wellness.

When you join the LMHS team, you become a vital part of your local community Hospital.  Working at LMHS is not just a job, it is a unique opportunity to directly impact the health and well-being of your friends, family, and neighbors.  You will be providing care in a place in which you are personally connected, where the impact of your work extends beyond the Hospital doors and into the heart of our community.  Our commitment to diversity, equity, and inclusion ensures that every member of our community is served with respect and compassion.  Join us in our mission – dedicated to patient safety, utilizing state-of-the-art technology, and with a passionate team of highly trained and compassionate individuals who strive to improve the health of the community.

Position Summary:

In this role, the successful candidate for the Clinical Application analyst will be responsible for regular day-to-day communication, troubleshooting, software design, build and testing for the Epic Hospital Billing system known as Resolute. Primary role is researching and seeking solutions to problems and contributes to improving workflow and processes. They will work with other analysts to support the Epic system and end user to make sure the technology is optimized to provide best enhanced work processes and overall patient care.

Responsibilities:

• Responsible for planning, design, build, testing and implementing of information systems that support and enhance revenue cycle practices.
• Able to independently evaluate systems, analyze complex issues and problems, test data and assist customers in reaching resolution(s).
• Possesses a strong understanding of core functions for the billing office, including knowledge of overall Revenue Cycle Management.
• Familiar with any regulations and compliance issues surrounding billing processes.
• Participates and leads testing of module updates, enhancements, custom programming and new releases.
• Provides ongoing maintenance and support for assigned applications with little to no assistance.
• Provides training for physicians, nurses, and other staff on new computer systems, application upgrades, and new functionality.
• Administer competencies following training sessions.
• Able to utilize current issue tracking software to document contact with customers and resolutions to issues.
• Will routinely manage IS related & non-IS related projects with limited management oversight.
• Must work effectively with team members, have strong communication skills and maintain a professional demeanor at all times.    

Experience:

• Relevant health care IT, Revenue Cycle or Clinical experience. Previous teaching/training and project management is a plus.
• Epic certification required or experience in the Epic billing module known as Resolute. (Epic certification is required within 6 months from employment.)
• Solid comprehension of billing practices and the ability to work with patients and payers to resolve issues.
• Exceptional interpersonal, presentation and communication skills required to interact effectively with all levels of the organization and external contacts.
• Strong skills in PC desktop applications such as MS Word, Excel and PowerPoint.
• Ability to work flexible schedules to meet job requirements; requires occasional after-hours support.      

Requirements:

• This is a hybrid position and must be willing to work in the office two days a week.

Required: 

• Bachelor's or Associate Degree or have acquired 1 to 3 years of equivalent experience.
• LMH is accredited by DNV and TJC, and as such, may require specific annual education related to specialty certifications and standards.

Preferred: 

• Bachelor's/Associate Degree in Computer Science, Information Systems, Health Information, Business Administration, Accounting or other related field.

Licking Memorial Health Systems is an equal opportunity employer and maintains compliance with all state, federal, and local regulations.  Licking Memorial Health Systems does not discriminate against applicants because of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors protected by law.