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Customer Service Software Support Jobs (NOW HIRING)

McKesson

Software Support Engineer

... services that make quality care more accessible and affordable. Here, we focus on the health ... Customer Support & Issue Resolution * Manage and resolve support tickets, including escalations ...

CoServe Global Solutions

NJ · On-site

Our client, a dynamic network management and security software firm supporting global companies in ... Support Customer Service Engineers Qualifications The following qualifications are required for ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

... sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

Symbotic Inc.

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... Incorporate customer and site feedback to help identify product, process, and operational ...

Via Logic LLC

Software Support Engineer

Huntsville, AL · On-site

$69K - $125K/yr

Everything we do is built on a commitment to do the right thing for our customers, our people, and ... As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to ...

Greystar Worldwide, LLC

Software Support Coordinator

$26.44 - $30.28/hr

SUMMARY Responsible for providing technical assistance and support related to multiple software ... Provides customer service by walking customer through problem-solving process and follow up with ...

Freudenberg Group

Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Use customer service software to log cases and track inquiries effectively. Quality Assurance Support: Ensure that customer service standards are met in all interactions. Qualifications: High school ...

Sonova AG

Software Support and Connectivity Specialist

$30 - $36/hr

Support customers through incoming software and connectivity support queues * Handle escalations from Audiology Technical Support and Consumer Connectivity teams * Provide support for Bluetooth and ...

ASM

Senior Engineer, Software Support

Phoenix, AZ · On-site

$121K - $160K/yr

Travel to customer sites to support installations, training, and troubleshooting of ASM products ... Software development or test (QA) experience. * Ability to travel 10-25% domestic and international.

Kinective

Senior Software Support Specialist

Gilbert, AZ · On-site

$60K - $75K/yr

First class Customer Service Phone Skills? * Participate in after-hours support rotation schedule ... software releases.?? * Creates high level knowledge articles for both internal and external use.

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Customer Service Software Support information

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How much do customer service software support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer service software support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is customer service software support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What are the key skills and qualifications needed to thrive as a customer service software support specialist?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.

What are some common challenges faced by customer service software support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

More about Customer Service Software Support jobs

What cities are hiring for Customer Service Software Support jobs?

Cities with the most Customer Service Software Support job openings:

What are popular job titles related to Customer Service Software Support jobs?

For Customer Service Software Support jobs, the most frequently searched job titles are:

Software Support Engineer

Piscataway, NJ • On-site

Sunbird Software Inc.
Software Development • 51 - 200 employees
Learn more about Sunbird Software Inc.external

$50K - $80K/yr

Full-time

Re-posted 25 days ago

Job description

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions.
Essential duties and responsibilities
  • Trouble shoot field issues to reproduce and when possible, identify the root cause
  • Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
  • Provide clear and timely communication to keep all relevant parties informed
  • Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
  • Lead internal and customer-facing calls as needed

Requirement / Qualifications
  • BS/MS degree in Computer Science or a related subject or equivalent experience
  • Good oral and written communication, and interpersonal skills
  • Ability to adapt, multi-task, and manage changing priorities
  • Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills
A candidate with any of the following will be at an advantage:
  • Knowledge of the data center domain and DCIM tools
  • Working experience with Linux based environments (RHEL/Rocky preferred)
  • Java, ANSI SQL, and general programming skills
  • Experienced in using PostgreSQL, Jira, or GitHub
  • Experience with virtualization (e.g., VMware, Nutanix, docker)
  • Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird
  • We are all about delighting our clients and live/breathe the end client/user experience
  • We believe in collaboration, teamwork, creativity and taking initiative
Interested?
Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers

Apply