Client Services Program Manager Jobs Near Me

At St. Vincent Family Services, it's our job to help families build bright futures. Make it your job, too!

We offer competitive compensation based on education, experience, licensure, and internal equity, along with comprehensive benefits, 401(k) matching, and a generous PTO package.

These are just a few of the many reasons to join our team.

SUMMARY

The Prep Academy Manager of Therapeutic Services is responsible for overseeing the services of the Group Specialist and Preschool Teachers, ensuring the delivery of high-quality, developmentally appropriate, and trauma informed services. This role provides leadership, coaching and operational oversight to support staff in implementing therapeutic group programming, early childhood education practices, and individualized behavior interventions. The manager collaborates closely with clinical, educational, and administrative partners to maintain a safe, nurturing, and structured environment that promotes emotional regulation, social-emotional growth, and positive outcomes for clients. Responsibilities include supervising daily program operations, guiding staff performance and professional development, ensuring compliance with regulatory standards, and fostering a culture of teamwork, accountability, and child-centered care.

RESPONSIBILITIES

• Contributes to creating a welcoming and inclusive environment for our clients, colleagues and community partners from diverse backgrounds and experiences.
• Integrates principles of Trauma Informed Care in all aspects of work.
• Is sensitive to the children’s culture and socioeconomic characteristics that delivers the best possible care to the youth and families served.
• Ensure the Agency’s mission, vision and core values are consistently incorporated into the treatment services provided.
• Ensure trauma informed care and evidence-based services are delivered.
• Hire, train, develop and supervise program staff. Ensure best practices for effective performance management and training are implemented and utilized in order to maximize productivity, develop talent, manage retention and meet program goals.
• Is responsible for implementing and supporting a zero-restraint culture in Prep Academy
• Provide training and guidance to employees on documentation, child development, customer service and new processes/program implementation as needed.
• Provides day-to-day informal performance feedback and coaching to respective Group Specialists and Preschool Teachers.
• Ensure curriculum implementation aligns with early childhood education standards, trauma-informed practices and program goals.
• Oversee classroom scheduling, staffing coverage, and resource allocation to support smooth daily operations.
• Monitor classroom performance, child performance, child progress, and behavioral supports to ensure consistent, individualized care for each child.
• Perform other duties as assigned

QUALIFICATIONS

• Ability to complete and turn in paperwork in a timely fashion.
• Ability to maintain high degree of empathy and compassion in meeting the needs of our clients and client families.
• Ability to build strong bonds with employees and managers to foster open, honest and candid communication.
• Ability to multi-task and maintain organization in a fast paced, changing environment.
• Ability to manage change in an organization reengineering its culture and approach to workload management.
• Ability to create and maintain highest levels of confidentiality when dealing with client information, SVFC proprietary information and sensitive situations.
• Ability to successfully operate with ambiguous guidelines where ethical decisions will be required.
• Ability to work and contribute as member of team.

EDUCATION and/or EXPERIENCE

• Master’s Degree in Social Work/Counseling, preferred
• Current Licensure in the State of Ohio (LSW or LPC) is preferred
• Rendering Provider number required based on level of licensure.
• National Provider Identification number required.
• Proficiency with MS Windows and Outlook
• Previous experience working with school-age and/or pre-school children preferred

Language Skills

• Ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community
• Ability to complete, interpret and respond to clinical documentation inquiries.
• Ability to communicate sensitive information to client families and employees.