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Client Services Program Manager Jobs in Nebraska

Orion

Manager, Client Services

Omaha, NE · Hybrid

$72K - $110K/yr

As the Client Services Manager, you will lead our client services team. You will be responsible for ensuring exceptional client satisfaction, managing client relationships, and driving business ...

Orion

Manager, Client Services

Omaha, NE · On-site

$72K - $110K/yr

As the Client Services Manager, you will lead our client services team. You will be responsible for ensuring exceptional client satisfaction, managing client relationships, and driving business ...

Monitise

Client Program Manager

Omaha, NE · On-site

As a successful Client Program Manager, you will ensure Fiserv consistently delivers on its ... What would be great to have: 3+ years of experience in the financial services or payments industry.

Fiserv, Inc.

Client Program Manager

Omaha, NE · On-site

As a successful Client Program Manager, you will ensure Fiserv consistently delivers on its ... What would be great to have: • 3+ years of experience in the financial services or payments ...

Orion

Director, Client Services

Omaha, NE · Hybrid

Manage employees within department including but not limited to hiring, training, and developing ... Work with VP, Client Service to develop and ensure quarterly strategic goals are met * Review ...

Orion

Director, Client Services

Omaha, NE · On-site

Manage employees within department including but not limited to hiring, training, and developing ... Work with VP, Client Service to develop and ensure quarterly strategic goals are met * Review ...

Squan Construction Services

Program Manager

Lincoln, NE · On-site

Lead multiple concurrent client programs from initiation through execution and closure, ensuring alignment with strategic goals and client expectations. Stakeholder Management: Serve as the primary ...

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All JobsClient Services Program JobsClient Services Program Manager JobsClient Services Program Manager Jobs in Nebraska

Client Services Program Manager information

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.

What cities in Nebraska are hiring for Client Services Program Manager jobs?

Cities in Nebraska with the most Client Services Program Manager job openings:

Client Services Program Manager jobs near you

Manager, Client Services

Omaha, NE • Hybrid

Orion
See more jobs at Orionexternal

$72K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

About this Opportunity:

As the Client Services Manager, you will lead our client services team. You will be responsible for ensuring exceptional client satisfaction, managing client relationships, and driving business growth. Their strong leadership skills, excellent communication, and ability to build and maintain relationships will be crucial in delivering high-quality client service and achieving our organizational goals. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.

Candidates should be located within a commutable distance to an office. Internal candidates currently aligned to an Orion office location may be given preference; however, internal candidates with varying work arrangements may be considered based on experience and business needs. Work location is subject to change based on business needs.

In this role, you'll get to:

Actively manage team members to ensure an unparalleled advisor experience

Measure, document, and report performance metrics at the team and individual level

Provide leadership and mentoring to team members by ensuring accountability, continued training and professional development

Analyze team servicing effectiveness and efficiency to make recommendations for continued improvements

Ongoing coaching and review of team members performance

Interact with advisors/clients to resolve servicing concerns, proactively strengthen servicing relationships with our advisors to help them grow their business and serve their clients

Interact and partner effectively to coordinate business activities across departments including sales, operations, product, and development

Manage vendor relationships to ensure accuracy and ease of use for Orion and its clients

Ensure execution of all industry and Orion specific compliance requirements across the team

Monitor client NPS scores, analyze feedback, and implement improvement initiatives to enhance the overall advisor and client experience.

Stay updated with industry trends, emerging technologies, and best practices in client services to drive innovation and continuous improvement

We're looking for talent who:

Possess strong knowledge of financial services industry and Orion processes

Works with a sense of urgency to meet deadlines and address competing priorities

Has excellent interpersonal and communication skills, with the ability to build and maintain strong relationships with your team, clients, and internal stakeholders

Possess a proven track record in client relationship management, with a focus on delivering exceptional customer service and driving client satisfaction

Has a high level of professionalism, integrity, and ethical conduct, with a commitment to delivering exceptional service and maintaining client confidentiality

Possess a minimum of a Bachelor's degree in business administration or related field

Has a minimum of 3 years experience of progressive experience client-facing roles at a high level

Obtain Orion Industry Certification

Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization

#LI-AP1

#LI-Onsite

#LI-Hybrid

Recommended Skills:

Conflict Resolution, Cross-Functional Collaboration, Decision Making, Management Reporting, Performance Management (PM), Project Management, Relationship Management, Risk Management, Strategic Thinking, Technical Proficiency

Salary Range:

$72,860.00 - $110,014.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parentalleave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA-we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.

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