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Client Services Program Manager Jobs in Philadelphia, PA

Berkley

Client Services Manager

Trenton, NJ · On-site

$50K - $80K/yr

Responsibilities Join a growing team supporting employer Stop Loss programs and play a key role in delivering exceptional client and broker experiences. As a Client Services Manager (internally known ...

Berkley

Client Services Manager

Trenton, NJ · Hybrid

$50K - $80K/yr

Join a growing team supporting employer Stop Loss programs and play a key role in delivering exceptional client and broker experiences. As a Client Services Manager (internally known as an Account ...

Berkley

Client Services Manager

Trenton, NJ · Hybrid

$50K - $80K/yr

Responsibilities Join a growing team supporting employer Stop Loss programs and play a key role in delivering exceptional client and broker experiences. As a Client Services Manager (internally known ...

NORTHEAST TREATMENT CENTER

The Acute Recovery Services Program Manager clinically manages and provides general oversight of NET Lehigh Recovery Centers' 38 bed multi-level of care residential facility and NET Access Point, an ...

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All JobsClient Services Program JobsClient Services Program Manager JobsClient Services Program Manager Jobs in Philadelphia, PA

Client Services Program Manager information

See Philadelphia, PA salary details

$8

$54

$85

How much do client services program manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for client services program manager in Philadelphia, PA is $54.57, according to ZipRecruiter salary data. Most workers in this role earn between $36.39 and $70.10 per hour, depending on experience, location, and employer.

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.
Client Services Program Manager jobs near you

Client Services Manager

Sewell, NJ

BAYADA Home Health Care
Health Care and Social Assistance • 10K+ employees
Learn more about BAYADA Home Health Careexternal

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Manage a caseload of clients, ensuring schedules are filled and services are delivered reliably

  • Coordinate day-to-day staffing and scheduling for personal care and companion services

  • Communicate regularly with clients, families, and caregivers to understand needs, resolve issues, and maintain a high-quality experience

Bayada Home Health Care rating

6.9

Company rating: 6.9 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

452nd of 898 rated healthcare providers

Job description

Client Services Manager– Skilled Nursing in Sewell, NJ
Salary: $45,000- $50,000 per year
PTO, comprehensive benefits, 401k match

BAYADA HOME HEALTH CARE is seeking a full-time Client Services Manager, for our Skilled Nursing office in Sewell, NJ. This office provides best-in-class home care to adults and pediatrics population, helping them live safely at home with comfort, dignity, and independence.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager, role could be the right next step for you. BAYADA believes that our clients and their families deserve home care delivered with compassion, excellence, and reliability, and we are looking for a leader who shares those values.

Why this role matters As a Client Services Manager, you are the central coordinator of care in the office. You will:
  • Ensure that clients receive consistent, high-quality services
  • Support and engage our RNs and LPNS
  • Partner closely with the clinical manager and director to grow and sustain a healthy caseload
  • Help BAYADA reach more people who want to remain safely at home through skilled nursing services
Responsibilities for a Client Services Manager:

Client & caregiver coordination

  • Manage a caseload of clients, ensuring schedules are filled and services are delivered reliably
  • Coordinate day-to-day staffing and scheduling for personal care and companion services
  • Communicate regularly with clients, families, and caregivers to understand needs, resolve issues, and maintain a high-quality experience
  • Monitor and respond to open shifts, cancellations, and coverage gaps to prevent service interruptions

Referral management & growth

  • Receive and process referrals from hospitals, discharge planners, payors, and community partners
  • Partner with clinical team and director to convert referrals to active cases quickly and smoothly
  • Track billable hours and caseload growth, contributing to office productivity and financial health

Field staff support & engagement

  • Build strong, trusting relationships with RNs and LPNs
  • Support caregivers with schedule changes, questions, and concerns, escalating issues appropriately
  • Collaborate with recruiting and clinical leaders around onboarding, compliance, and performance of field staff

Office teamwork & operations

  • Collaborate daily with the director, clinical manager, and office team to achieve goals in client satisfaction, staffing, and retention
  • Use BAYADA systems (e.g., scheduling and documentation platforms, Workday, email, and reports) to manage caseload and workflows
  • Model The BAYADA Way—our core values of compassion, excellence, and reliability—in all interactions
Qualifications for a Client Services Manager:

Required

  • Bachelor’s degree or equivalent combination of education and relevant experience (per office/division standard)
  • 1+ years of experience in customer service, staffing, scheduling, or coordination in a fast-paced environment
  • Strong relationship-building and communication skills, both written and verbal
  • Proven ability to prioritize, stay organized, and manage competing deadlines
  • Comfort using computers and learning new systems (scheduling, documentation, reporting)
  • Alignment with The BAYADA Way and a genuine desire to support clients, families, and caregivers

Preferred

  • Experience in home care, healthcare, senior services, or human services
  • Prior experience with scheduling / staffing or case management
  • Familiarity with the local community and service area

Schedule & Work Environment

  • Full-time role: exempt
  • Monday–Friday, daytime office hours 8:30am- 5:00pm

Benefits

  • BAYADA Home Health Care offers a comprehensive benefits plan including:
  • Medical, dental, and vision coverage
  • Paid holidays, vacation, and sick time
  • 401(k) with company match
  • Employer-paid life insurance
  • Employee Assistance Program
  • Tuition reimbursement

To learn more about BAYADA benefits: https://www.bayada.com/benefits

#LIRX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

What Bayada Home Health Care employees say

Pay

Benefits

Hours and flexibility

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About Bayada Home Healthcare

Sourced by ZipRecruiter

BAYADA has a special purpose: to help people of all ages have a safe home life with comfort, independence, and dignity. We believe our clients and their families deserve the highest quality home health care delivered with compassion, excellence, and reliability - our core values, affording them the opportunity to remain at home and receive the medical care required.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Moorestown, NJ, US

Year founded

1975

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