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Client Services Program Manager Jobs in Washington

RWD Consulting

Program Manager

Washington, DC · On-site

Information Technology Services * Healthcare Systems & Services * Program Management * Facilities ... client. Preferred Qualifications: A master's degree in a related field. Project Management ...

kgs

Deputy Program Manager

Washington, DC · Hybrid

$131K/yr

... Manager (Deputy PM) to support a comprehensive enterprise cybersecurity ... services program for a federal government client. This position requires the ability to obtain and ...

Koniag, Inc.

Deputy Program Manager

Washington, DC · On-site

$120K - $150K/yr

... Manager (Deputy PM) to support a comprehensive enterprise cybersecurity ... services program for a federal government client. This position requires the ability to obtain and ...

kgs

Deputy Program Manager

Washington, DC · Hybrid

$131K/yr

... Manager (Deputy PM) to support a comprehensive enterprise cybersecurity ... services program for a federal government client. This position requires the ability to obtain and ...

Dresner Group

Client Services Manager

Columbia, MD · On-site

... management services to the SMB marketplace, Dresner Group has since helped several hundred ... Job Responsibilities oManage the Client Support team, triaging of support requests, and ticket ...

Dresner Group

Client Services Manager

Columbia, MD

Job Responsibilities o Manage the Client Support team, triaging of support requests, and ticket ... and monitor quality service levels o Improve productivity by highlighting deficiencies and ...

GDIT

Client Services Manager

Washington, DC · On-site

Yes The Client Services Manager is responsible for leading the organization's IT Service Delivery function, including multisite Help Desk operations, Unified Communications (UC), and Video ...

RWD Consulting

Deputy Program Manager

Washington, DC · On-site

$175K/yr

Information Technology Services * Healthcare Systems & Services * Program Management * Facilities Maintenance & Management * Certifications & Awards * Careers * Contact Us Job Openings >> Deputy ...

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Client Services Program Manager information

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.

What cities in Washington are hiring for Client Services Program Manager jobs?

Cities in Washington with the most Client Services Program Manager job openings:

Client Services Program Manager jobs near you

Digital Services Program Manager

Washington, DC • On-site

Amyx, Inc.
IT Services • 201 - 500 employees
Learn more about Amyx, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Amyx is seeking a Digital Services Program Manager to join our DOD client in the National Capitol Region.


  • Shall provide day-to-day oversight of all digital services task performance.

  • The DS PM shall lead the creation and implementation of the Government’s digital, web, and social strategies across multiple platforms and channels, including daily content operations of multiple websites, applications, social media platforms, and paid media campaigns.

  • Must have the ability to communicate accurate information

It is required that the DS PM has the following qualifications:

  • A minimum of a Bachelor’s degree related to O&E, Public Relations, Marketing, Communications, Business, or a related field.
  • A minimum of three years of experience with social media content development, curation, and ad campaign management.
  • A minimum of three years of experience developing, monitoring, reporting, and analyzing web analytics, social media insights, and campaign ads.
  • A minimum of three years of experience in developing and implementing digital campaigns including budgets and metrics.
  • A minimum of three years of experience with creating and testing digital content for Section 508 and WCAG compliance.
  • A minimum of three years of experience with keyword placement and SEO, email marketing best practices and web development (HTML, CSS), marketing automation, a/b testing, website usability, and conversion optimization principles.
  • A minimum of three years of experience working with industry-standard tools and products such as Google Analytics, Yoast, SEMrush, Conductor, SEO Profiler, Moz, Google Search Console, Bing Webmaster Tools, etc.
  • A minimum of three years of experience with canonicalization, client, and server-side redirects, pagination, and XML sitemaps.
  • Possess a minimum of a favorably adjudicated Single Scope Backgroung Investigation (SSBI) at proposal submission.

It is desired that the DS PM has the following qualifications:

  • Possess a Google Analytics and AdWords certification.
  • Possess a current Project Management Institute (PMI) Project Management Professional certification or Defense Acquisition Workforce Improvement Act (DAWIA) Level III Program Management.
  • A minimum of five years of experience with web CMS, UX/UI testing and development, and daily website content operations.

Benefits include:

  • Medical, Dental, and Vision Plans (PPO & HSA options available)
  • Flexible Spending Accounts (Health Care & Dependent Care FSA)
  • Health Savings Account (HSA)
  • 401(k) with matching contributions
  • Roth
  • Qualified Transportation Expense with matching contributions
  • Short Term Disability
  • Long Term Disability
  • Life and Accidental Death & Dismemberment
  • Basic & Voluntary Life Insurance
  • Wellness Program
  • PTO
  • 11 Holidays
  • Professional Development Reimbursement

Please contact talent@amyx.com with any questions!

Amyx is proud to be an Equal Opportunity Employer.  All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. Amyx is a VEVRAA federal contractor and we request priority referral of veterans.
Physical Demands
Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

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