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Client Services Program Manager Jobs in Lacey, WA

ValidaTek, Inc.

Program Manager

Tacoma, WA · On-site

$120K - $190K/hr

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges ... We are seeking an experienced Program Manager to lead and manage a Web Services program for the ...

ValidaTek

Program Manager

Tacoma, WA · On-site

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges ... We are seeking an experienced Program Manager to lead and manage a Web Services program for the ...

Seamar

Program Manager

Gig Harbor, WA · On-site

They manage the site's programs according to the policies and procedures outlined in the department ... industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an ...

kgs

Program Manager

Bremerton, WA · On-site

Koniag Operations Services, LLC a Koniag Government Services company, is seeking a Program Manager with a Secret security clearance to support KOS and our government customer in Bremerton, WA. This ...

kgs

Program Manager

Bremerton, WA · On-site

Koniag Operations Services, LLC a Koniag Government Services company, is seeking a Program Manager with a Secret security clearance to support KOS and our government customer in Bremerton, WA. This ...

Quickparts Acquisition Inc

Program Manager

Olympia, WA · Remote

$80K - $100K/yr

Quickparts is hiring a Program Manager with an engineering mindset and a passion for exceptional customer experiences to serve as the central hub for customer service and program management. In this ...

Koniag, Inc.

Program Manager

Bremerton, WA · On-site

Koniag Operations Services, LLC a Koniag Government Services company, is seeking a Program Manager with a Secret security clearance to support KOS and our government customer in Bremerton, WA. This ...

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All JobsClient Services Program JobsClient Services Program Manager JobsClient Services Program Manager Jobs in Lacey, WA

Client Services Program Manager information

See Lacey, WA salary details

$9

$58

$92

How much do client services program manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for client services program manager in Lacey, WA is $58.90, according to ZipRecruiter salary data. Most workers in this role earn between $39.28 and $75.67 per hour, depending on experience, location, and employer.

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.
Client Services Program Manager jobs near you

Health Services Program Manager - Olympia UP to $3000 in Retention Bonuses

Olympia, WA • On-site

Redwood
Individual, Family and Community Social Assistance • 51 - 200 employees
Learn more about Redwoodexternal

$35 - $39/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 hours ago

Job description

Health Services Program Manager
Job Title: Health Services Program Manager UP to $3000 in Retention Bonuses
Hourly Salary : $35.00 - $39.00 (Based on time with the Company)
Job Status: Full Time
Work Base: Olympia
Do you have a medical background?
Do you enjoy working with Individuals with Disabilities?
We have a job for you!
Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.
SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.
SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.
All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.
Benefits we Provide:
  • Medical, Vision and Dental Insurance
  • Voluntary Short-term and Long-term Disability
  • Employee Assistance Program (EAP)
  • Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
  • Accrued Paid Time Off
  • Unlimited Peer Referral Program
  • On-Demand Pay!!
  • Working Advantage employee discount program
  • Health Savings Account (HSA)
  • Flexible Savings Account (FSA)
  • 401(K)
  • Capella University Discount

Summary:
The Residential Health Services Program Manager is a critical team member monitoring the overall medical coordination of individuals with intellectual and developmental disabilities. This role provides support to the interdisciplinary team in the areas of file management, administrative and operational functions and serves as a liaison to the medical community. Works closely with internal and external partners to support the medical needs of clients in the company's care.
This role is specifically intended to provide direct support to the Washington supported living program. "Supported living" means instruction, support, and services provided by service providers to clients living in homes that are owned, rented, or leased by the client or their legal representative. This role falls into the category of client services which means instruction and support services that service providers are responsible to provide as identified in the client's individual support plan. "Individual instruction and support plan" means a plan developed by the service provider and the client.
Essential Duties and Responsibilities:
Oversight and Management of the Residential Services Department:
  • Work collaboratively with the WA Residential Director to ensure our clients are receiving a good quality of service and their needs are met.
  • Develop and maintain expert knowledge of regulatory requirements pertaining to medical needs, guidelines, laws, etc. in the supported living field.
  • Re-train DSP's as needed when medical errors occur or trends are noted.
  • Communicate with the Nurse Delegation Team, DDA and medical professionals regarding individual care, including written and verbal correspondence.
  • Manage Nurse Delegation by ensuring clients requiring delegated tasks are scheduled for required visits, documentation is received and up to date and that ample qualified staff are delegated to complete delegated tasks.
  • Maintain medical records as required by regulatory guidelines.
  • Report suspicions of abuse/neglect/exploitation per guidelines.
  • Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control and Bloodborne Pathogens Training.
  • Monitor health needs, including medications, special diets, and notify supervisors of any outstanding needs.
  • Attend Supervisor meetings, chaired by the WA Residential Director to review medical matters pertaining to the facilities/clients as requested.
  • Provide Lift and Transfer assistance training (may include non-ambulatory individuals) requiring ability to bear and maneuver up to 50 or more pounds of unbalanced weight.
  • Work with the WA Residential Director to respond to corrective action in regards to medical compliance within required time frames.
  • Ensure that each facility has the needed medical documentation and forms
  • Ensures each facility has updated and relevant medical and medication protocols and provides staff training as needed.
  • Regularly review on-site medications and medical documentation.
  • Upload medical documentation into client files within one week of completion
  • Communicate with Client Guardians and Case Managers as needed regarding medical appointments, medication changes and needed procedures.
  • Work with the WA Compliance Director to ensure we are in compliance with all required dates: Medical appointments, consent forms, etc.
  • Checks in cycle medications. Record and implement medication changes in the facilities.
  • Coordinate with supervisors to ensure medical appointments are being completed and that medical documentation is being completed properly.
  • Attends appointments as needed for new client PCP set up, mental health or behavioral needs
  • Enter scheduled client appointments into tracking systems.
  • Attend medical appointments as needed for clients with high medical needs.
  • Scan appointment information to third parties as requested.
  • Coordinate with the WA Compliance Director to conduct one full medical QA monthly for each facility.
  • Provide disciplinary action with staff and program supervisors as needed for documentation, cleanliness of homes and overall compliance in regards to medical concerns.
  • Set up new client pharmacy agreements, personal care supplies, medical appointments, dental appointments and mental and/or behavioral health appointments.
  • Records and maintains client information such as personal data in databases and files.
  • Schedule nurse delegation for staff identified as needing it by Program Supervisors. Ensure proper documentation for nurse delegation is completed and on-site.
  • Monitor required dates for upcoming medical appointments, care plans and consents.
  • Create and modify documentation forms for clients as needed for medical tracking
  • Review medical documentation to ensure follow ups are scheduled and treatment plans are completed prior to filing in client retention.
  • Review client plans for accuracy regarding medications, medical support needs and hygiene support needs
  • Ensure clients have needed hygiene supplies by setting up accounts and ensuring staff know how and when to order supplies as needed
  • Manage all MARS between the pharmacy and within our database as needed.
  • Work with Directors to ensure COVID response plans are being followed for the whole company.
  • Manages COVID reporting to state and local health departments for all departments.
  • Ensure staff credentials are emailed or faxed to nurse delegators for all departments.
  • Ensure nurse delegation information is up to date and accurate in client homes for all departments.
  • Monitors client dates for expiring care plans, consents and medication treatment for all departments.
  • Other duties as assigned.

Travel:
Travel between offices, programs, and meetings averages 80%. Personal vehicle use is required; mileage is reimbursed. Out-of-state travel is typically not necessary.
Required education and experience:
  • Certified Medical Assistant License and 1-year field experience (or)
  • Licensed Practical Nurse and 1-year field experience
  • Two years specialized training emphasizing Social Services, at least three years' experience working within a business, social services, or educational setting.
  • High School Diploma or GED Equivalent
  • 2 years' experience working with Clients with Disabilities
  • 3 years Supervisory experience

Licensing Requirements:
  • Must pass a Washington State background check
  • First Aid/CPR Certified (within 120 days of employment, training can be provided)
  • Blood Borne Pathogen (within 120 days of employment, training can be provided)
  • Need to obtain CPI Blue Card
  • Training from DDA regarding writing IISPs and PBSPs Nurse's Aide Registered (NAR) and able to be Nurse Delegated

Ongoing eligibility qualifications:
  • Complete and pass the background check screening upon hire and every two years thereafter, or as requested.
  • Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications.
  • Complete a minimum of 12 hours of continuing education annually.

SAILS Washington and Citizen Access Residential Resources are part of the Redwood Family Care Network family of companies. Operating in California, Washington, Arizona, and Nevada. Responsible, Compassionate & Trusted. Redwood Family Care Network's mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.

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