ZipRecruiter

Log In

1

Client Services Program Manager Jobs in Lacey, WA

Salvation Army

JMFL Program Manager

Tacoma, WA · On-site

$31.73 - $32.69/hr

JMFL Program Manager REPORTS TO: Corps Officers STATUS: Non-Exempt, 40 hrs/week plus On-Call ... Minimum of two (2) years of experience in sheltering or similar client-facing social service roles

Salvation Army Tucson

JMFL Program Manager

Tacoma, WA · On-site

$31.73 - $32.69/hr

JMFL Program Manager REPORTS TO: Corps Officers STATUS: Non-Exempt, 40 hrs/week plus On-Call ... Minimum of two (2) years of experience in sheltering or similar client-facing social service roles

CCSWW

Program Manager I

Federal Way, WA · On-site

$31.23/hr

... services. Community responsibilities * Manage referral process in coordination with King County CEA. * Represent the program in the greater community as assigned. * Work to increase client ...

CCSWW

Program Manager I

Federal Way, WA

$31.23 - $34.74/hr

... services. Community responsibilities * Manage referral process in coordination with King County CEA. * Represent the program in the greater community as assigned. * Work to increase client ...

US Department of the Treasury

Program Manager

Tacoma, WA · On-site

$125K/yr

Experience may have been gained in the public sector, private sector or through Volunteer Service ... Specialized experience would include one year of substantive supervisory or program management ...

Apex Informatics

Senior Program Manager

Olympia, WA · On-site

$70/hr

Washington DC Client: World Bank Pay Rate: $70. W2 MAX World Bank has a immediate need for a Senior Program Manager. The manager would like to interview later this week and have an offer out on this ...

previous pagenext page

Showing results 21-40

All JobsClient Services Program JobsClient Services Program Manager JobsClient Services Program Manager Jobs in Lacey, WA

Client Services Program Manager information

See Lacey, WA salary details

$9

$58

$92

How much do client services program manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for client services program manager in Lacey, WA is $58.90, according to ZipRecruiter salary data. Most workers in this role earn between $39.28 and $75.67 per hour, depending on experience, location, and employer.

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.
Client Services Program Manager jobs near you

JMFL Program Manager

Tacoma, WA • On-site

Salvation Army
Non-Profits • 5 - 10K employees
Learn more about Salvation Armyexternal

$31.73 - $32.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Salvation Army rating

6.0

Company rating: 6.0 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

602nd of 790 rated non-profit organizations

Job description

DEPARTMENT: Jarvie Memorial Family Lodge
UNIT: Tacoma Citadel Corps
POSITION TITLE: JMFL Program Manager
REPORTS TO: Corps Officers
STATUS: Non-Exempt, 40 hrs/week plus On-Call Responsibilities
PAY: $31.73 - 32.69 per hour DOE
WORK LOCATION: 1521 6th Ave, Tacoma, WA 98405
MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
SCOPE OF POSITION:
The JMFL Program Manager provides overall leadership, supervision, and operational oversight to the Jarvie Memorial Family Lodge (JMFL). The JMFL Program Manager oversees daily operations, staff scheduling and supervision, program implementation, facility coordination, and adherence to organizational policies.
The Program Manager exercises independent judgment in client relations and conflict, managing crises, staff performance, and operational decision-making within established Salvation Army (TSA) policies and guidelines. This role serves as a key liaison between the Corps Officers (executive directors), shelter staff, community partners, advisory board, and emergency services.
ESSENTIAL PROGRAM MANAGER DUTIES AND RESPONSIBILITIES:
  • Provide leadership and oversight of all JMFL shelter operations, including case management, program aide support, and client food / kitchen sources.
  • Monitor program performance, reporting, and outcome tracking, alongside leadership and administrative staff.
  • Supervise, train, schedule, and evaluate shelter staff, including coordination with temp agency management as needed.
  • Direct Employee Supervision:
    • Supervise assigned social services employees including the kitchen supervisor, case worker, and program aides.
    • Ensure training is in partnership with other Divisional Departments, such as Development and Human Resources.
    • Responsible for adhering to Salvation Army policies regarding employee leadership, management, and development, including areas performance management, safety, time, attendance, and training.
  • Ensure compliance with Salvation Army policies, licensing requirements, grant agreements, and contractual obligations, and assist with audits, monitoring visits, and corrective action activities as needed.
  • Monitor shelter and food service safety, security, and facility conditions.
  • Oversee quality case management and housing stabilization services.
  • Oversee and update or create program procedures in coordination with Corps Officers, TSA directives, and shelter needs.
  • Participate in budget monitoring, purchasing, and resource management.
  • Respond to critical incidents, participant crises, and operational emergencies.
  • Promote a trauma-informed, family-centered shelter environment focused on housing outcomes.
  • Represent JMFL at shelter-relevant community meetings, provider collaborations, and partner agency meetings, and maintain productive relationships with community partners, referral sources, and funders.

EDUCATION AND WORK EXPERIENCE:
  • Minimum bachelor's degree in social work, business management, human services, organizational leadership, or comparable degree.
  • Minimum of three (3) years of staff supervision and support
  • Minimum of two (2) years of experience in sheltering or similar client-facing social service roles
  • Current CPR and First Aid preferred

KNOWLEDGE, SKILLS AND ABILITIES:
  • Experience with urban homeless prevention and education goals and objectives
  • Ability to work in a fast-paced environment and maintain poise under pressure
  • Ability to work with a diverse range of individuals including cultural competency awareness.
  • Customer service mindset
  • Sensitivity to and understanding of the comprehensive mission of The Salvation Army.
  • Ability and willingness to maintain confidentiality.
  • Ability to pass the Salvation Army criminal background check and reference check
  • Must complete and have ability to adhere to Protecting the Mission requirements and guidelines
  • Strong verbal and written communication skills.
  • Proficient keyboard skills (60 words per minute)
  • Ability to work independently with minimal supervision as well as collaboratively as part of a team.
  • Ability to demonstrate empathy toward participants in crisis using a trauma-informed care approach.
  • Detail-oriented with strong organizational and multi-tasking skills.
  • Self-motivated and able to quickly learn and apply new information and skills.
  • Ability to work effectively in a challenging environment while maintaining professionalism and composure under pressure.
  • Possess or acquire a current Washington State Food Worker Card.
  • Basic understanding of simple maintenance and repair concepts.

SOFTWARE-RELATED SKILLS:
  • Knowledge and use of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
  • Data Entry - able to learn skills required work on in WellSky/Homeless Management Information System (HMIS) data systems

PHYSICAL REQUIREMENTS:
  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
  • Ability to operate telephone
  • Ability to operate desktop or laptop computer
  • Ability to understand written information.
  • Ability to lift up to 25 lbs. (emptying trash, moving boxes, etc.)
  • Ability to go up and down stairs with a load of laundry
  • Ability to sweep, mop, and vacuum floors on a daily basis

Work Schedule / Location: This position is located at The Salvation Army Tacoma Corps in Tacoma, Washington. The schedule is based on program needs.
The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
Equal Employment Opportunity Employer: Minorities/Women/Veterans/Individuals with Disabilities.
A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.
Health Insurance: Low bi-weekly premiums ($39.23) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.
Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options
Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements.
Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time.
Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months' service time.
Paid Holidays: 13 designated holidays + 1 floating holiday per year
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Salvation Army logo

About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

View All Salvation Army Jobs

Apply