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Client Services Program Manager Jobs in Wisconsin

Lamoille County Mental Health Service Inc

WI · On-site

$60 - $80/hr

# Emergency Services Program ManagerHot JobMORRISVILLE, VT 05661## OverviewSalary Range$60,000.00 - $60,000.00 Salary/yearPosition TypeFull Time## Description**Job Summary**The ES Program Manager is ...

Family Services

Program Manager (Full-Time)

Green Bay, WI · On-site

$60 - $80/hr

Program Manager - Children's Services Division Family Services is seeking a Program Manager located ... Experience with client services embracing family support concepts and demonstrating an accepting ...

Innovative Care Services

Program Manager

Green Bay, WI · On-site

$20 - $22/hr

Join Our Team as a Program Manager! Innovative Care Services is looking for a dedicated ... You will work closely with Service Coordinators to troubleshoot client barriers and ensure the ...

Innovative Care Services

Program Manager

Green Bay, WI · On-site

$20 - $22/hr

Join Our Team as a Program Manager! Innovative Care Services is looking for a dedicated ... You will work closely with Service Coordinators to troubleshoot client barriers and ensure the ...

Slayden

Senior Client Services Manager

Oregon, WI · On-site

$150 - $200/hr

This Client Services Manager will primarily manage our business development policies, processes ... Paid Parental Leave Program * 10 Paid Holidays * 401(k) Plan (company matching contributions up to ...

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Client Services Program Manager information

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.
Client Services Program Manager jobs near you

Emergency Services Program Manager

WI • On-site

Lamoille County Mental Health Service Inc
See more jobs at Lamoille County Mental Health Service Incexternal

$60 - $80/hr

Other

Posted 6 days ago

Job description

# Emergency Services Program ManagerHot JobMORRISVILLE, VT 05661## OverviewSalary Range$60,000.00 - $60,000.00 Salary/yearPosition TypeFull Time## Description**Job Summary**The ES Program Manager is responsible for the daily clinical and operational functions of the Mobile Crisis Team and the Alcohol and Substance Awareness Program. This leadership role ensures timely, effective, and person-centered responses to behavioral health crises while maintaining high standards of clinical care, program quality, and operational excellence.The incumbent will provide oversight and support to crisis services staff, monitor program performance, and work collaboratively with community providers, healthcare organizations, first responders, and other stakeholders to deliver coordinated emergency behavioral health services to consumers.To perform this job successfully, an individual must be able to perform each of the duties satisfactorily; the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable## Qualifications**Education/Experience***Required:* Bachelor’s degree with at least 5 years’ experience in emergency service management*Preferred:* Master’s degree and at least 2 years’ experience in emergency service management**License/Certifications***Required:* Certified by the State of Vermont as a Qualified Mental Health Professional*Preferred:* Licensed, or working toward licensure, in the State of Vermont as LCMHC, LICSW, Psychologist (doctorate or master’s level) #J-18808-Ljbffr

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