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Client Services Program Manager Jobs in Wisconsin

XNRGY Climate Systems

WI · On-site

As part of this growth, XNRGY is seeking an experienced Field Service Program Manager to lead ... Balances empathy with sound business judgment to prioritize and support client needs. Maintains a ...

EisnerAmper LLP

EisnerAmper is seeking a Tax Manager to join the Private Client Services (PCS) practice. The role focuses on overseeing multiple client engagements, reviewing complex returns, managing staff, and ...

integratedliving Australia Ltd

WI · On-site

$86K - $109K/yr

The Program Manager is responsible for overseeing service delivery, team operations, and the ... This role provides direct supervision to assigned staff, ensuring excellence in client care ...

MBE CPAs

WI · On-site

The Client Accounting Services Department Manager is a senior leadership role responsible for building, leading, and scaling the firm's CAS practice. This position plays a critical role in evolving ...

MBE CPAs

The Client Accounting Services Department Manager is a senior leadership role responsible for building, leading, and scaling the firm's CAS practice. This position plays a critical role in evolving ...

MBE CPAs

WI · On-site

The Client Accounting Services Department Manager is a senior leadership role responsible for building, leading, and scaling the firm's CAS practice. This position plays a critical role in evolving ...

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All JobsClient Services Program JobsClient Services Program Manager JobsClient Services Program Manager Jobs in Wisconsin

Client Services Program Manager information

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.
Client Services Program Manager jobs near you

Community Services Program Assistant

Stevens Point, WI • On-site

Portage County, WI
See more jobs at Portage County, WIexternal

$19.95/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Portage County Health & Human Services has a full-time Community Services Program Assistant opening!
Pay range starts at $19.95 / hr
What are the primary job duties?
Provision of independent living skills, household organization skills, money management, and assistance with medication reminders for consumers with Serious and Persistent Mental Illness enrolled in the Comprehensive Community Services Program.
  • Teach specific skills such as money management, community accessibility, laundry, meal planning, employment related skills, maintaining personal hygiene, and cleaning.
  • Organize and monitor day-to-day schedule when necessary.
  • Provide direction for organizing and scheduling household duties and routines.
  • Provide resources to consumers and their families for obtaining necessary household equipment.
  • Assist consumers and their families in providing medication reminders to take medication as prescribed.
  • Provide transportation to consumers for attendance of medical appointments, appointments related to their service plan, or for activities designated on the consumer's service plan.

Engage in the coordination of care for consumers on assigned caseload.
  • Regular contact with contracted caregiving service to provide updates on consumers and assure smooth transition to evening, weekend, holiday coverage for consumers and their families.
  • Weekly to daily contact with client's assigned CCS service facilitator to obtain clinical updates regarding clientele.
  • Attend weekly staffing for clinical consultation with CSP/CCS/Mobile Crisis/Medical Director

What are the minimum qualifications?
  • High School Diploma or equivalent required. Post High School classes or degree in Human Services field preferred.
  • Experience or training with the serious and persistent mentally ill population required.
  • Experience or training with in-home caregiving preferred.
  • Must be a licensed driver and have access to an insured vehicle.

Portage County offers a GREAT benefit package, which includes the following;
  • Vacation - available on day one!
  • Health insurance- your choice of two health plans- (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan)
  • Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!
  • Flexible spending account
  • Dental insurance
  • State of Wisconsin Retirement Plan - County contribution of 7.2%!
  • Paid holidays
  • Paid sick leave
  • Life insurance - premium paid by the County (must work a minimum of 30 hrs/wk)
  • Long term disability insurance - premium paid by the County (must work a minimum of 30 hrs/wk)
  • EAP (Employee Assistance Plan) - paid by the County
  • 457(b) Deferred Compensation Plan
  • Public Student Loan Forgiveness (PSLF) Program

Portage County is an Equal Opportunity Employer

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