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Brand Protection Manager Jobs Near Me

Wendy's

Franchise Operations Manager (LAC)

Dublin, OH · On-site

Enforces and executes brand protection protocol and partners with franchisees to resolve issues ... Provides direction to franchise training manager to conduct needed classes. Partners with ...

Wendy's

Franchise Operations Manager (LAC)

Dublin, OH · On-site

$843K/yr

Enforces and executes brand protection protocol and partners with franchisees to resolve issues ... Provides direction to franchise training manager to conduct needed classes. Partners with ...

ABB

Senior Intellectual Property (IP) Attorney

OH · On-site

Patent Portfolio Management: For a designated ABB technology/division, lead the decision-making ... Counsel business stakeholders on brand protection initiatives. Negotiate license and coexistence ...

Steak 'n Shake

General Manager

Dublin, OH · On-site

... coaching Brand Protection: Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable ...

Steak 'n Shake

General Manager

Dublin, OH

... coaching Brand Protection: Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable ...

Steak 'n Shake Dublin

General Manager

Dublin, OH

... coaching Brand Protection: Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable ...

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How much do brand protection manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for brand protection manager in the United States is $49,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $55,000.00 per year, depending on experience, location, and employer.
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Brand Protection Manager jobs near you
A map of the United States highlighting the number of Brand Protection Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Brand Protection Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Customer Service & Brand Protection Associate

IMH Fragrance

Columbus, OH • On-site

$25 - $26/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

JOB SUMMARY

We are looking for a sharp, responsible, and proactive individual with strong digital skills to join our growing team as a Brand Protection & Customer Service Associate. This onsite role combines direct-to-consumer customer support with essential brand protection responsibilities and is ideal for someone seeking meaningful, flexible part-time work in a fast-paced and growing company.

A background in customer service and strong digital fluency are essential. Full training will be provided for all brand protection tasks. We’re looking for someone analytical, organized, detail-oriented, and eager to learn and contribute.

Key ResponsibilitiesCustomer Support Operations, D2C (20%)

  • Deliver professional and empathetic assistance to end-users via digital channels, including email, chat, and contact forms (no phone support).
  • Efficiently manage the daily queue of inquiries to ensure every customer receives a thorough and timely resolution.
  • Address a diverse array of requests ranging from returns, exchanges, and refunds to shipping complications and product guidance.
  • Liaise with logistics, finance, marketing, and distribution teams to resolve complex shipping claims and supply chain issues.
  • Enhance the overall brand experience by tracking satisfaction metrics, analyzing trends, and developing proactive communication templates.

Marketplace Integrity & Brand Protection (75%)

  • Actively monitor major e-commerce hubs like Amazon, Walmart, and eBay to detect unauthorized sellers and pricing policy breaches.
  • Execute enforcement actions by filing IP infringement reports and takedown requests via Brand Registry, VeRO, and Google tools.
  • Investigate suspicious marketplace patterns and analyze seller activity to build evidence-based cases for policy enforcement.
  • Validate seller compliance by cross-referencing external marketplace listings with internal sales records.
  • Engage with B2B partners regarding brand registration efforts and the enforcement of established pricing policies.

Analytics & Knowledge Management (5%)

  • Generate comprehensive weekly reports summarizing support activity and the progress of brand protection initiatives.
  • Monitor key performance indicators (KPIs) to ensure alignment with broader departmental objectives.
  • Develop and maintain internal knowledge base assets, including SOPs, templates, and documentation of unique case insights.

What We’re Looking For

  • Proven background managing customer service within digital environments
  • Excellent command of written English for professional communication
  • High degree of reliability, autonomy, and meticulous attention to detail
  • Skilled at organizing and ranking multiple concurrent responsibilities
  • Confident in adapting to and navigating diverse digital platforms and tools
  • Strong problem-solving abilities paired with an analytical perspective
  • Team-oriented mindset with a drive to help a developing department succeed
  • Poised and capable when handling sensitive or challenging interactions with stakeholders and policy offenders

Qualifications

  • Fluency in English (written and spoken)
  • Experience in customer support or e-commerce customer service required
  • Proficiency with Google Workspace and cloud-based tools
  • Familiarity with CRM or helpdesk systems is a plus
  • Experience with Amazon, eBay, Walmart, or other eCommerce platforms is a plus
  • Additional languages are a plus


Job Details

Pay: $25–26/hour

Schedule: 20–25 hours per week

Working Hours: Flexible within 9:00 AM–5:00 PM EST

Reports to: Director of Special Projects

Work Type: Onsite

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