Customer Success Manager
$110K - $168K/yr
As a Customer Success Manager, you will be a strategic advisor for our product offering to ... Your role will also be instrumental in driving Windfall's growth by implementing scalable processes.
Quick apply
Windfall
20 Windfall Customer Success Manager Jobs Hiring Near You
Customer Success Manager
$110K - $168K/yr
As a Customer Success Manager, you will be a strategic advisor for our product offering to ... Your role will also be instrumental in driving Windfall's growth by implementing scalable processes.
Customer Success Manager
$110K - $168K/yr
As a Customer Success Manager, you will be a strategic advisor for our product offering to ... Your role will also be instrumental in driving Windfall's growth by implementing scalable processes.
Customer Success Manager
$110K - $168K/yr
As a Customer Success Manager, you will be a strategic advisor for our product offering to ... Your role will also be instrumental in driving Windfall's growth by implementing scalable processes.
Customer Success Manager
San Francisco, CA · On-site
$110K - $168K/yr
As a Customer Success Manager, you will be a strategic advisor for our product offering to ... Your role will also be instrumental in driving Windfall's growth by implementing scalable processes.
Customer Success Manager
San Francisco, CA · On-site
$110K - $168K/yr
As a Customer Success Manager, you will be a strategic advisor for our product offering to ... Your role will also be instrumental in driving Windfall's growth by implementing scalable processes.
Manager, Nonprofit Customer Success
$155K - $219K/yr
You will own a set of accounts, manage and grow a team, and build systems and processes to help scale the customer success organization at Windfall in the years to come. We're on a mission to change ...
Quick apply
Manager, Nonprofit Customer Success
$155K - $219K/yr
You will own a set of accounts, manage and grow a team, and build systems and processes to help scale the customer success organization at Windfall in the years to come. We're on a mission to change ...
Manager, Nonprofit Customer Success
$155K - $219K/yr
You will own a set of accounts, manage and grow a team, and build systems and processes to help scale the customer success organization at Windfall in the years to come. We're on a mission to change ...
Manager, Nonprofit Customer Success
$155K - $219K/yr
You will own a set of accounts, manage and grow a team, and build systems and processes to help scale the customer success organization at Windfall in the years to come. We're on a mission to change ...
Manager, Commercial Customer Success
$155K - $219K/yr
You will manage and grow a team and build systems and processes to help scale the customer success organization at Windfall in the years to come. We're on a mission to change how organizations ...
Manager, Commercial Customer Success
$155K - $219K/yr
You will manage and grow a team and build systems and processes to help scale the customer success organization at Windfall in the years to come. We're on a mission to change how organizations ...
Manager, Nonprofit Customer Success
San Francisco, CA · On-site
$155K - $219K/yr
You will own a set of accounts, manage and grow a team, and build systems and processes to help scale the customer success organization at Windfall in the years to come. We're on a mission to change ...
Manager, Nonprofit Customer Success
San Francisco, CA · On-site
$155K - $219K/yr
You will own a set of accounts, manage and grow a team, and build systems and processes to help scale the customer success organization at Windfall in the years to come. We're on a mission to change ...
Manager, Commercial Customer Success
$155K - $219K/yr
You will manage and grow a team and build systems and processes to help scale the customer success organization at Windfall in the years to come. We're on a mission to change how organizations ...
Quick apply
Manager, Commercial Customer Success
$155K - $219K/yr
You will manage and grow a team and build systems and processes to help scale the customer success organization at Windfall in the years to come. We're on a mission to change how organizations ...
Manager, Commercial Customer Success
San Francisco, CA · On-site
$155K - $219K/yr
You will manage and grow a team and build systems and processes to help scale the customer success organization at Windfall in the years to come. We're on a mission to change how organizations ...
Manager, Commercial Customer Success
San Francisco, CA · On-site
$155K - $219K/yr
You will manage and grow a team and build systems and processes to help scale the customer success organization at Windfall in the years to come. We're on a mission to change how organizations ...
Software Engineer - Backend (Varying Levels)
$160K - $215K/yr
Architect and build distributed services that will power Windfall's customer facing applications * Plan for scale in building solutions for today that will also set us up for future success and ...
Quick apply
Software Engineer - Backend (Varying Levels)
$160K - $215K/yr
Architect and build distributed services that will power Windfall's customer facing applications * Plan for scale in building solutions for today that will also set us up for future success and ...
Software Engineer - Backend (Varying Levels)
San Francisco, CA · On-site
$160K - $215K/yr
Architect and build distributed services that will power Windfall's customer facing applications * Plan for scale in building solutions for today that will also set us up for future success and ...
Software Engineer - Backend (Varying Levels)
San Francisco, CA · On-site
$160K - $215K/yr
Architect and build distributed services that will power Windfall's customer facing applications * Plan for scale in building solutions for today that will also set us up for future success and ...
Senior Product Manager
$160K - $210K/yr
Work closely with cross-functional teams (sales, customer success, and product marketing) to ... Collaborate closely with our leadership team to ensure your team's execution aligns with Windfall ...
Senior Product Manager
$160K - $210K/yr
Work closely with cross-functional teams (sales, customer success, and product marketing) to ... Collaborate closely with our leadership team to ensure your team's execution aligns with Windfall ...
Senior Product Manager
$160K - $210K/yr
Work closely with cross-functional teams (sales, customer success, and product marketing) to ... Collaborate closely with our leadership team to ensure your team's execution aligns with Windfall ...
Quick apply
Senior Product Manager
$160K - $210K/yr
Work closely with cross-functional teams (sales, customer success, and product marketing) to ... Collaborate closely with our leadership team to ensure your team's execution aligns with Windfall ...
Senior Implementation Specialist
San Francisco, CA · On-site
$160K - $200K/yr
Work closely with the Customer Success team to ensure customers hit the ground running and achieve success using Windfall's products: * Conduct customer data analysis to better understand customer ...
Quick apply
Senior Implementation Specialist
San Francisco, CA · On-site
$160K - $200K/yr
Work closely with the Customer Success team to ensure customers hit the ground running and achieve success using Windfall's products: * Conduct customer data analysis to better understand customer ...
Senior Product Manager
San Francisco, CA · On-site
$160K - $210K/yr
Work closely with cross-functional teams (sales, customer success, and product marketing) to ... Collaborate closely with our leadership team to ensure your team's execution aligns with Windfall ...
Senior Product Manager
San Francisco, CA · On-site
$160K - $210K/yr
Work closely with cross-functional teams (sales, customer success, and product marketing) to ... Collaborate closely with our leadership team to ensure your team's execution aligns with Windfall ...
Senior Product Manager
San Francisco, CA · On-site
$149K - $196K/yr
... marketing, sales, and customer success to deliver a best-in-class analytics product ... Company : Windfall is a people intelligence platform that provides AI workflow solutions to ...
Senior Product Manager
San Francisco, CA · On-site
$149K - $196K/yr
... marketing, sales, and customer success to deliver a best-in-class analytics product ... Company : Windfall is a people intelligence platform that provides AI workflow solutions to ...
Field Marketing Manager
$90K - $105K/yr
As Windfall's Field Marketing Manager, you will own the programs that bring Windfall's story to ... You'll work hand‑in‑hand with Sales, Customer Success, and RevOps to ensure every program has a ...
Quick apply
Field Marketing Manager
$90K - $105K/yr
As Windfall's Field Marketing Manager, you will own the programs that bring Windfall's story to ... You'll work hand‑in‑hand with Sales, Customer Success, and RevOps to ensure every program has a ...
Manager, Product Operations
$115K - $135K/yr
You will work closely with our engineering, data science, and customer success teams. You will play ... Gathering training data that will help us improve Windfall's data asset * Creating custom segments ...
Quick apply
Manager, Product Operations
$115K - $135K/yr
You will work closely with our engineering, data science, and customer success teams. You will play ... Gathering training data that will help us improve Windfall's data asset * Creating custom segments ...
Senior Implementation Specialist
$160K - $200K/yr
Work closely with the Customer Success team to ensure customers hit the ground running and achieve success using Windfall's products: * Conduct customer data analysis to better understand customer ...
Senior Implementation Specialist
$160K - $200K/yr
Work closely with the Customer Success team to ensure customers hit the ground running and achieve success using Windfall's products: * Conduct customer data analysis to better understand customer ...
Field Marketing Manager
San Francisco, CA · On-site
$90K - $105K/yr
As Windfall's Field Marketing Manager, you will own the programs that bring Windfall's story to ... You'll work handinhand with Sales, Customer Success, and RevOps to ensure every program has a clear ...
Field Marketing Manager
San Francisco, CA · On-site
$90K - $105K/yr
As Windfall's Field Marketing Manager, you will own the programs that bring Windfall's story to ... You'll work handinhand with Sales, Customer Success, and RevOps to ensure every program has a clear ...
Windfall Jobs Information
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Job description
As a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of a book of business and guide them through the entire lifecycle – from onboarding to expansion. Your role will also be instrumental in driving Windfall's growth by implementing scalable processes.
We’re on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.
Responsibilities:- Own end-to-end customer experience, including onboarding, product adoption and usage, implementation of best practices, and growth
- Identify new opportunities within the customer base, including potential for increased sales, enhanced analytics, and broader marketing initiatives
- Proactively manage relationships within customer teams, including multi-threading across departments and levels and adapting to changes like new team hires and departures
- Actively track, manage, and promote best practices regarding platform and data usage, including log-ins and data utilization
- Develop internal playbooks and customer-facing content, including best practices and thought leadership pieces
- Develop and implement efficient processes to enhance customer engagement and satisfaction
- Actively manage Annual Recurring Revenue (ARR) through active retention and identification of upsell opportunities
- Contribute to strategic projects and the Customer Success roadmap to drive continuous improvement
- Partner with other Windfall departments on internal enablement, webinars, and internal or customer-facing documentation
- Lead efforts to validate and enhance the effectiveness of Windfall's offerings
- Bachelor’s degree
- At least 3 years of experience in analytical, customer-facing roles (e.g., consulting, customer success, growth strategy, marketing)
- Familiarity with digital marketing and performance measurement
- Established track record of building relationships and presenting to Directors, VPs, and C-level executives
- Passion for learning
- Experience with CRMs with a preference towards Salesforce and HubSpot
- Prior startup experience, particularly in B2B SaaS or data companies
- Proficiency in advanced PowerPoint (with high design standards) and intermediate Excel (including pivots)
- Thrives in the challenges of startups, motivated by the opportunity for rapid learning and growth rather than a traditional 9-to-5 routine
- Exemplary organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness
- Outstanding verbal and written communication skills, capable of simplifying complex issues and adjusting communication styles for diverse audiences
- Highly analytical and adept at problem solving
- Team-oriented attitude. Contribute, share expertise, take accountability, and foster empathy in relationships
About Windfall
Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit www.windfall.com.
We comply with CCPA. For more information on how we comply, review our privacy notice.
Windfall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our team and do not replace human judgment. Final hiring decisions are made by people.