Lexington, KY · On-site
$7.25/hr
WEX Health (Benefits):Supporting participants with HSA, FSA, HRA, and Medicare Advantage products ... Equal Opportunity Employer/Vets/Disability Job Type Full time Benefits Offered Not specified ...
Lexington, KY · On-site
$7.25/hr
WEX Health (Benefits):Supporting participants with HSA, FSA, HRA, and Medicare Advantage products ... Equal Opportunity Employer/Vets/Disability Job Type Full time Benefits Offered Not specified ...
Do workers at WEX Inc. get paid breaks?
Does WEX Inc. pay people when they’re sick?
At WEX Inc., are sick days and vacation days separate paid time off?
Is the health insurance from WEX Inc. affordable enough for their workers?
Do people get paid time off at WEX Inc.?
Do workers at WEX Inc. worry about hours?
Do WEX Inc. workers get to choose the shifts they work?
How easy is it to get time off at WEX Inc.?
Do WEX Inc. managers change schedules at the last minute?
Do jobs at WEX Inc. spill into time workers aren’t paid for?
How easy is it to take sick days at WEX Inc.?
Is working at WEX Inc. good if you’re a parent or caregiver?
Do people at WEX Inc. feel treated with respect by their managers?
Do people at WEX Inc. get to take their breaks without interruption?
Is it stressful to work at WEX Inc.?
Do people at WEX Inc. enjoy their jobs?
Do people at WEX Inc. recommend working with their team?
Do people get enough training when they start at WEX Inc.?
Do people get support to advance at WEX Inc.?
Do people think WEX Inc.’s headquarters understands what’s happening where they work?
Do workers feel well informed about how WEX Inc. is doing?
$7.25/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired 1 day ago. Applications are no longer accepted.
7.3
Based on 21 frontline employees who took The Breakroom Quiz
13th of 21 rated payment service providers
None
Minimum Education RequiredHigh School Diploma/G.E.D.
Compensation$7.25 / hourly
Hours Per Week40
Number Of Positions1
Work Schedule and Shift RequirementsFirst (Day)
Job DescriptionAbout the team/role:
Working in a lively and fast-paced call center environment, the Customer Service Specialist, is the primary point of contact for WEX customers. This role is responsible for answering inbound inquiries regarding account maintenance, billing, and technical support through multiple channels, including phone and email.
You will be assigned to support one of the following call centers based on business needs:
WEX Health (Benefits):Supporting participants with HSA, FSA, HRA, and Medicare Advantage products.
WEX Health (COBRA):Supporting participants transitioning to COBRA healthcare coverage.
WEX Health (Benefits Administration):Provide comprehensive support to participants during annual benefits enrollment and throughout the year supporting questions regarding enrolled benefits.
WEX Mobility (Fleet & OTR):Supporting fleet customers, drivers, and merchants with fuel card authorizations and account management.
How you'll make an impact:
Customer Engagement:Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer's personality and situation.
Problem Resolution:Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.
Technical Support:Troubleshoot and guide customers through WEX online platforms and mobile applications.
System Navigation:Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution.
Security & Compliance:Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines.
Documentation:Maintain accurate, detailed records of all interactions within the CRM (Salesforce).
Experience you'll bring
Education:High School Diploma or GED.
Technical Skills:Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.
Availability:Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
Background:Must successfully pass a background check.
Remote Work Requirements:This is a work from home position requiring a professional, private, and quiet workspace free from distractions to ensure customer privacy and data security. Candidates must have access to a reliable, high-speed internet connection capable of supporting multi-system navigation and VoIP calling.
Knowledge, Skills, and Abilities
Positive, professional attitude and excellent phone etiquette.
Ability to learn and master new, complex systems quickly.
Strong verbal and written communication skills.
Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment.
A history of working successfully in a collaborative team environment.
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Equal Opportunity Employer/Vets/Disability
Job TypeFull time
Benefits OfferedNot specified
Veteran PreferenceNo
Place of WorkOn-site
Requisition IDR22269
Sourced by ZipRecruiter
Software development
1,001 - 5,000 Employees
Portland, ME, US
1983
