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Westchester Medical Center
Westchester Medical Center

60 Westchester Medical Center Call Center Representative Jobs Hiring Near You

Westchester Medical Center

Medical Assistant

Suffern, NY

$18 - $23.25/hr

The Medical Assistants work under the direction of the physician and RN takes vital signs, assists with data collection, provides direct care, and assists with tasks as directed. This position ...

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Westchester Medical Center Jobs Information

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by Call Center Representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What is it like to work at Westchester Medical Center?

Westchester Medical Center is a patient-centered organization that prioritizes teamwork, compassion, and innovation in its mission to provide high-quality healthcare services. The hospital's multidisciplinary teams collaborate to deliver care in a fast-paced, dynamic environment that emphasizes evidence-based practices and ongoing education. Working at Westchester Medical Center may appeal to healthcare professionals seeking a challenging and rewarding career in a leading academic medical center with opportunities for professional growth and development.
What other companies are hiring for Call Center Representative jobs?
What are the most popular jobs at Westchester Medical Center?
What are the most popular categories at Westchester Medical Center?
Infographic showing various Call Center Representative job openings at Westchester Medical Center in the United States as of May 2026, with employment types broken down into 2% As Needed, 93% Full Time, 3% Part Time, and 2% Temporary. Highlights an 98% Physical, and 2% Remote job distribution.
Medical Assistant

Medical Assistant

Westchester Medical Center

Suffern, NY

$18 - $23.25/hr

Other

Posted 3 days ago

Job description

The Medical Assistants work under the direction of the physician and RN takes vital signs, assists with data collection, provides direct care, and assists with tasks as directed. This position coordinates laboratory and radiology appointments, referrals and directs patients to the proper services with all needed requisitions. Maintains patient charts and logs and provides secretarial support as well as assisting with registration and billing.
Responsibilities:

  • Demonstrates the knowledge and skill necessary to provide care to patients.
  • Provides care to patient as instructed in accordance with established procedures.
  • Escorts patients to exam rooms, interviews patients, measures vital signs, including weight, blood pressure, pulse, temperature, and documents all information in patient's chart.
  • Obtains all related reports, labs and information and files in patients' medical records in accordance with established procedures.
  • Ensures that exam rooms are stocked with adequate medical supplies and cleaned in accordance with practice standards.
  • Performs required checks (i.e., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
  • Schedules and verifies appointments for patients including verification of patient insurance information.
  • Records all necessary patient, guarantor and financial information as each patient is being registered.
  • Gathers all proper forms and obtains necessary signatures.
  • Collects and provides receipts as required for pre-payment of services and prepares encounter.
  • Directs or assists the patient to the ancillary department with paperwork required by the department.
  • Maintains all logs, charts, and appointment books.
  • Checks expiration dates on all stored medications/immunizations/supplies on a weekly basis.
  • Updates laboratory /x-ray logs daily.
  • Maintains MSDS book.
  • May perform specialized procedures, such as blood draws, conduct EKGs.
  • May complete insurance forms and code procedures for billing.
  • For certified medical assistants only: inputs data into Electronic Medical Record (EMR).
  • Maintains patient charts and logs and provides secretarial support as well as assisting with registration and billing.
  • Performs other tasks as assigned.

Qualifications/Requirements:
Experience:
1-3 years' experience as a Medical Assistant preferred.
Education:
High School Diploma or equivalent required.
Licenses / Certifications:
Certification as a Medical Assistant preferred.
Other:
Travel to other locations may be required as needed.
Special Requirements:
N/A

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