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77 Walmart Senior Technical Support Engineer Jobs Hiring Near You

NICE

Senior Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ...

NiCE

Senior Technical Support Engineer

Richardson, TX · On-site

The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools. Responsibilities ...

LangChain

Senior Technical Support Engineer

Los Angeles, CA · On-site +1

$130K - $195K/yr

About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...

LangChain

Senior Technical Support Engineer

Seattle, WA · On-site +1

$130K - $195K/yr

About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...

Komatsu

Sr. Technical Support Engineer

Peoria, IL · On-site

Sr. Technical Support Engineer Posting Start Date: 8/5/26 Job Location (Short): Peoria, Illinois, USA, 61639 Requisition ID: 36565 Onsite or Remote: Join Komatsu and Be Part of Something Big! Job ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Veeam Software

Senior Technical Support Engineer

$161K - $219K/yr

Senior Technical Support Engineer Duties: Design and develop complex solutions to drive technical product support requests. Enhance the product customer experience by identifying, recreating, and ...

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Walmart Jobs Information

What is it like to work at Walmart?

Walmart operates under a culture that emphasizes teamwork, diversity, and community involvement, with a focus on providing excellent customer service and supporting local economies. The company's store-based structure allows employees to work closely with colleagues in various roles, from sales and customer service to logistics and management, in a fast-paced retail environment that requires adaptability and problem-solving skills. For those interested in a career with opportunities for advancement and professional growth, Walmart offers training programs, competitive pay, and benefits, making it an attractive option for individuals seeking a stable and dynamic work environment.

What makes Walmart an attractive place to work?

Walmart is one of the world's largest retailers, with a long history of providing affordable products and services to customers. The company offers a dynamic work environment with opportunities for innovation, collaboration, and professional growth, including training programs and career advancement opportunities. By joining Walmart, individuals can contribute to the company's mission of saving people money and helping them live better – and develop their skills in a global retail leader.

Do workers at Walmart get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 784 people who took the Breakroom Quiz between May 2026 and August 2026.

Does Walmart pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
62% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 734 people who took the Breakroom Quiz between May 2026 and August 2026.

At Walmart, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
64% of people say they have to use vacation days when they’re out sick.
Based on data from 692 people who took the Breakroom Quiz between May 2026 and August 2026.

Are part-time workers able to get health insurance from Walmart?

Only some people who work part-time can get health insurance.
47% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 800 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Walmart?

Only some people who work part-time get paid time off.
37% of people who work part-time say they don’t get paid time off
Based on data from 368 people who took the Breakroom Quiz between February 2026 and August 2026.

Is the health insurance from Walmart affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 503 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people get paid time off at Walmart?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 833 people who took the Breakroom Quiz between May 2026 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 17% of people with changing schedules find out their shifts one week or less ahead of time.
  • 33% of people with changing schedules find out their shifts two weeks ahead of time.
  • 46% of people with changing schedules find out their shifts three weeks ahead of time.
  • 4% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 307 people who took the Breakroom Quiz between May 2026 and August 2026.

Do workers at Walmart worry about hours?

Some people worry about getting enough hours.
51% of people report they worry about getting enough hours.
Based on data from 315 people who took the Breakroom Quiz between May 2026 and August 2026.

Do Walmart workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
65% report that they don’t have enough control over which shifts they work.
Based on data from 298 people who took the Breakroom Quiz between May 2026 and August 2026.

How easy is it for Walmart workers to change shifts?

Some people find it hard to change shifts.
62% of people report that it’s hard to change shifts if they need to.
Based on data from 221 people who took the Breakroom Quiz between May 2026 and August 2026.

How easy is it to get time off at Walmart?

Some people find it hard to get time off.
46% of people report it’s hard to get time off.
Based on data from 656 people who took the Breakroom Quiz between May 2026 and August 2026.

Do Walmart managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
67% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 289 people who took the Breakroom Quiz between May 2026 and August 2026.

Do jobs at Walmart spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 297 people who took the Breakroom Quiz between May 2026 and August 2026.

How easy is it to take sick days at Walmart?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 743 people who took the Breakroom Quiz between May 2026 and August 2026.

Is a Walmart job good for students?

Most students say this is a good place to work if you’re studying.
76% of students report this is a good place to work if you’re studying.
Based on data from 361 people who took the Breakroom Quiz between February 2026 and August 2026.

Is working at Walmart good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 218 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people at Walmart feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 722 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people at Walmart get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 795 people who took the Breakroom Quiz between May 2026 and August 2026.

Is it stressful to work at Walmart?

Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 794 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people at Walmart enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 657 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people at Walmart recommend working with their team?

Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 848 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people get enough training when they start at Walmart?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 797 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people get support to advance at Walmart?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 748 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people think Walmart’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 747 people who took the Breakroom Quiz between May 2026 and August 2026.

Do workers feel well informed about how Walmart is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 748 people who took the Breakroom Quiz between May 2026 and August 2026.

What other companies are hiring for Senior Technical Support Engineer jobs?

What are the most popular jobs at Walmart?

What are the most popular categories at Walmart?

Infographic showing various Senior Technical Support Engineer job openings at Walmart in the United States as of August 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution.

Senior Technical Support Engineer

NICE

Richardson, TX • On-site

Full-time

Re-posted 23 days ago

Job description

Senior Technical Support Specialist (Cognigy Platform) 

So, what's the role all about? 

As a Senior Technical Support Specialist, you'll provide expert technical support for customers using the Cognigy conversational AI platform. You'll serve as the first point of contact for complex technical issues involving AI agents, APIs, integrations, authentication, and cloud-based applications. Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify root causes, and deliver timely solutions that ensure customers get the most out of the platform. 

This role is ideal for someone who enjoys solving technical problems, working with modern AI technologies, and helping customers successfully deploy enterprise conversational AI solutions. 

How will you make an impact? 

  • Serve as the primary technical contact for customers using the Cognigy platform.  
  • Troubleshoot issues related to AI agents, conversation flows, REST APIs, integrations, authentication, and platform functionality.  
  • Investigate customer-reported issues by analyzing logs, API responses, stack traces, and system behavior to determine root cause.  
  • Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience.  
  • Escalate complex issues to Engineering with clear documentation, troubleshooting steps, and technical findings.  
  • Partner closely with Engineering and Product teams to resolve recurring issues and improve platform reliability.  
  • Support customer integrations with third-party systems using REST APIs, webhooks, OAuth2, JWT, and SSO.  
  • Assist customers with deployment and configuration across Windows, Linux, cloud, and containerized environments.  
  • Create and maintain internal documentation, knowledge base articles, and troubleshooting guides.  
  • Develop internal support tools and automation to improve operational efficiency.  
  • Continuously expand knowledge of Cognigy, LLM-powered solutions, AI technologies, and customer support best practices.  

Have you got what it takes? 

  • 5+ years of experience in Technical Support, Product Support, or Technical Support Engineering.  
  • Experience supporting enterprise SaaS applications or cloud-based software platforms.  
  • Strong troubleshooting skills with experience analyzing logs, error messages, and stack traces.  
  • SIP knowledge, troubleshooting connections, investigating PCAPS, using WireShark and similar tools 
  • LLM knowledge, troubleshooting unexpected results (hallucinations), connection issues, API requirements, understanding changes in model revisions 
  • Hands-on experience working with REST APIs, including making requests, interpreting responses, and debugging integrations.  
  • Experience using API testing tools such as Postman.  
  • Solid understanding of Windows and Linux operating systems.  
  • Familiarity with browser developer tools and debugging web applications.  
  • Strong understanding of software architecture, databases, and system integrations.  
  • Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.  
  • Proven ability to manage multiple customer issues in a fast-paced support environment.  
  • Strong customer-first mindset with excellent problem-solving skills.  

Preferred Qualifications 

Experience with one or more of the following: 

  • Cognigy or another conversational AI platform  
  • Large Language Models (LLMs) or Generative AI applications  
  • OAuth2, JWT, and Single Sign-On (SSO)  
  • Role-Based Access Control (RBAC)  
  • REST APIs and webhooks  
  • Monitoring and observability tools such as Grafana or Kibana  
  • Docker and containerized applications  
  • Cloud platforms including AWS or Azure  
  • JSON and XML  
  • HTML/CSS  
  • Zendesk or similar support platforms  
  • GDPR and secure communication principles  

What will make you stand out? 

We're looking for someone who is naturally curious, enjoys solving complex technical problems, and thrives at the intersection of customer support and modern AI technology. You'll be successful if you're comfortable troubleshooting APIs, integrations, cloud environments, and AI-powered applications while collaborating across Engineering, Product, and Customer Success teams to deliver outstanding customer experiences. 

Apply