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120 Walmart Call Center Trainer Jobs Hiring Near You

MMC Group

Call Center Trainer

Trenton, NJ

Customer Service Trainer Summary/Objective The Customer Service Trainer position is responsible for developing and conducting employee training programs for the organization. Essential Functions

MCI Careers

Experienced Call Center Trainer

Sydney, NS · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

MCI Careers

Experienced Call Center Trainer

Dallas, TX · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

MCI Careers

Experienced Call Center Trainer

Dallas, TX · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

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Walmart Jobs Information

What is it like to work at Walmart?

Walmart operates under a culture that emphasizes teamwork, diversity, and community involvement, with a focus on providing excellent customer service and supporting local economies. The company's store-based structure allows employees to work closely with colleagues in various roles, from sales and customer service to logistics and management, in a fast-paced retail environment that requires adaptability and problem-solving skills. For those interested in a career with opportunities for advancement and professional growth, Walmart offers training programs, competitive pay, and benefits, making it an attractive option for individuals seeking a stable and dynamic work environment.

What makes Walmart an attractive place to work?

Walmart is one of the world's largest retailers, with a long history of providing affordable products and services to customers. The company offers a dynamic work environment with opportunities for innovation, collaboration, and professional growth, including training programs and career advancement opportunities. By joining Walmart, individuals can contribute to the company's mission of saving people money and helping them live better – and develop their skills in a global retail leader.

Do workers at Walmart get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 775 people who took the Breakroom Quiz between May 2026 and August 2026.

Does Walmart pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
62% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 727 people who took the Breakroom Quiz between May 2026 and August 2026.

At Walmart, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 677 people who took the Breakroom Quiz between May 2026 and August 2026.

Are part-time workers able to get health insurance from Walmart?

Only some people who work part-time can get health insurance.
47% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 800 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Walmart?

Only some people who work part-time get paid time off.
37% of people who work part-time say they don’t get paid time off
Based on data from 357 people who took the Breakroom Quiz between March 2026 and August 2026.

Is the health insurance from Walmart affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 481 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people get paid time off at Walmart?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 823 people who took the Breakroom Quiz between May 2026 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 16% of people with changing schedules find out their shifts one week or less ahead of time.
  • 35% of people with changing schedules find out their shifts two weeks ahead of time.
  • 45% of people with changing schedules find out their shifts three weeks ahead of time.
  • 4% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 306 people who took the Breakroom Quiz between May 2026 and August 2026.

Do workers at Walmart worry about hours?

Some people worry about getting enough hours.
50% of people report they worry about getting enough hours.
Based on data from 310 people who took the Breakroom Quiz between May 2026 and August 2026.

Do Walmart workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
65% report that they don’t have enough control over which shifts they work.
Based on data from 294 people who took the Breakroom Quiz between May 2026 and August 2026.

How easy is it for Walmart workers to change shifts?

Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 214 people who took the Breakroom Quiz between May 2026 and August 2026.

How easy is it to get time off at Walmart?

Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 647 people who took the Breakroom Quiz between May 2026 and August 2026.

Do Walmart managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
34% of people say their manager changes their shift schedule at the last minute.
Based on data from 283 people who took the Breakroom Quiz between May 2026 and August 2026.

Do jobs at Walmart spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 292 people who took the Breakroom Quiz between May 2026 and August 2026.

How easy is it to take sick days at Walmart?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 731 people who took the Breakroom Quiz between May 2026 and August 2026.

Is a Walmart job good for students?

Most students say this is a good place to work if you’re studying.
76% of students report this is a good place to work if you’re studying.
Based on data from 357 people who took the Breakroom Quiz between February 2026 and August 2026.

Is working at Walmart good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
37% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 208 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people at Walmart feel treated with respect by their managers?

Most people feel treated with respect by their managers.
69% of people say they’re treated with respect by their managers.
Based on data from 716 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people at Walmart get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 786 people who took the Breakroom Quiz between May 2026 and August 2026.

Is it stressful to work at Walmart?

Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 781 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people at Walmart enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 654 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people at Walmart recommend working with their team?

Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 836 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people get enough training when they start at Walmart?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 786 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people get support to advance at Walmart?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 734 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people think Walmart’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 733 people who took the Breakroom Quiz between May 2026 and August 2026.

Do workers feel well informed about how Walmart is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 736 people who took the Breakroom Quiz between May 2026 and August 2026.

What other companies are hiring for Call Center Trainer jobs?

What are the most popular jobs at Walmart?

What are the most popular categories at Walmart?

Infographic showing various Call Center Trainer job openings at Walmart in the United States as of August 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution.

Experienced Call Center Trainer

MCI Careers

Las Cruces, NM • On-site

Full-time

Re-posted 2 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You’ll play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Facilitate new hire training, soft skills, product/process, and systems training.
  • Design and update training materials, manuals, and e-learning content.
  • Conduct training needs assessments and recommend learning solutions.
  • Evaluate training effectiveness using assessments, feedback, and performance data.
  • Provide post-training coaching and support to agents and team leads.
  • Collaborate with QA and Operations to align training with performance goals.
  • Maintain accurate training records and generate reports for internal stakeholders.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3+ years of experience as a trainer in a BPO or contact center.
  • Strong facilitation and communication skills.
  • Experience with LMS platforms and virtual training tools.
  • Knowledge of adult learning principles and instructional design.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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