ZipRecruiter

Log In

TELUS Digital
TELUS Digital

63 Telus Digital Operations Jobs Hiring Near You

Telus Digital

$124K - $156K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...

Telus Digital

Physical AI Robotics Product Manager

$140K - $176K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...

Telus Digital

Technical Lead - Five9

$152K - $179K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... operations or managed support teams. * Lead hyper-care immediately following go-live ...

Telus Digital

Product Manager, Robotics & Physical AI

$140K - $176K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...

TELUS Digital

SAP Automation Engineer

Toronto, ON · On-site

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... post-go-live operations. * Defect Orchestration : Perform deep-dive analysis on failures to ...

TELUS Digital

Technical Lead - Five9

Toronto, ON · On-site +1

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... operations or managed support teams. * Lead hyper-care immediately following go-live ...

Telus Digital

$140K - $200K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...

previous pagenext page

Showing results 41-60

All JobsTelus Digital Operations Jobs

TELUS Digital Jobs Information

Do workers at TELUS Digital get paid breaks?

Sometimes. Only some people get paid breaks.
47% of people say they don’t get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and August 2026.

Does TELUS Digital pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
89% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 19 people who took the Breakroom Quiz between March 2025 and August 2026.

At TELUS Digital, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
78% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between June 2025 and November 2025.

Do part-time workers get paid time off at TELUS Digital?

Most people who work part-time don’t get paid time off.
100% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from TELUS Digital affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between May 2025 and November 2025.

Do people get paid time off at TELUS Digital?

Some people get paid time off from work.
44% of people say they don’t get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 80% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2025.

Do workers at TELUS Digital worry about hours?

Some people worry about getting enough hours.
38% of people report they worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and April 2026.

Do TELUS Digital workers get to choose the shifts they work?

Most people get to choose which shifts they work.
83% report that they have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and September 2025.

How easy is it for TELUS Digital workers to change shifts?

Some people find it hard to change shifts.
44% of people report that it’s hard to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and September 2025.

How easy is it to get time off at TELUS Digital?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 16 people who took the Breakroom Quiz between March 2025 and August 2026.

Do TELUS Digital managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and April 2026.

Do jobs at TELUS Digital spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to take sick days at TELUS Digital?

Most people find it easy to take sick days.
68% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people at TELUS Digital feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at TELUS Digital get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and August 2026.

Is it stressful to work at TELUS Digital?

Some people feel stressed out here.
44% of people say they often feel stressed out at work.
Based on data from 18 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people at TELUS Digital enjoy their jobs?

Most people enjoy their job.
72% of people report they enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people at TELUS Digital recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get enough training when they start at TELUS Digital?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get support to advance at TELUS Digital?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people think TELUS Digital’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between March 2025 and August 2026.

Do workers feel well informed about how TELUS Digital is doing?

Only some people feel well informed about how the company is doing.
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and August 2026.
What are the most popular jobs at Telus Digital?
What are the most popular categories at Telus Digital?
Infographic showing various Operations job openings at Telus Digital in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 23% Physical, 2% Hybrid, and 75% Remote job distribution.

Program Manager, Delivery - CCaaS

Telus Digital

On-site, Remote

$124K - $156K/yr

Full-time

Re-posted 9 days ago

TELUS Digital rating

7.7

Company rating: 7.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

97th of 223 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility
Our Program Manager, Delivery - CCaaS will be an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S with travel to clients and TELUS Digital offices expected.
The Opportunity
As a Program Manager, Delivery - CCaaS, you'll partner with engineering and product leaders to drive contact center technology programs from start to finish. We seek an experienced delivery lead with exceptional program management skills who is comfortable connecting the dots across many stakeholders to drive business value. You'll lead a cross-functional team and employ effective project and change management controls to drive delivery on time, in scope, and within budget. This role requires some travel to clients and other offices, including our contact centers, and is highly client-facing, requiring confidence leading executive discussions, delivery governance forums, and complex stakeholder environments.
Responsibilities
  • Lead end-to-end delivery of business-critical contact center solutions, including planning, design, implementation, testing, training, deployment, and structured handoff to client operations or support teams.
  • Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery status reporting.
  • Provide strong program leadership to cross-functional, international delivery teams, setting clear direction, expectations, and accountability while fostering collaboration and continuous improvement.
  • Champion effective communication by delivering timely and tailored updates for various internal audiences, including engineering teams, product managers, marketing partners, and C-level executives. Comfort in translating technical solutions for business and executive audiences is critical.
  • Drive and govern Agile and hybrid delivery lifecycles appropriate for CCaaS implementations, ensuring alignment across technology, telephony, and operational readiness milestones.
  • Manage project-level budgets, forecasts, and financials, including resource planning, utilization tracking, and variance management, to ensure delivery within approved scope and funding.
  • Be a flexible and adaptive leader, applying appropriate frameworks to suit the contact center's evolving needs and the team's working style.
  • Encourage and lead an engaging team environment, celebrating wins, learning from setbacks, and fostering a sense of shared purpose.
  • Show a high degree of agency, proactively identifying opportunities and overcoming obstacles to ensure the team and solutions are set up for success.

Qualifications
  • 7+ years of experience in the software development industry in a role such as Technical Project Manager, Delivery Manager, Engagement Lead or Program Manager.
  • Experience in deploying and maintaining contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES), and comfort communicating the business case for change decisions and long-term value for investment.
  • Proven expertise in managing complex program dependencies, specifically across third-party vendors, telephony carriers, and internal technical teams to ensure seamless platform integration and cutover.
  • Strong financial acumen with experience tracking project budgets, managing resource utilization, and conducting variance analysis to ensure large-scale programs remain fiscally on track
  • Demonstrated empathy and confidence in managing complex software products with multiple internal stakeholders.
  • An experienced delivery leader who can assess, escalate, and communicate technical or process risks and issues across platforms and teams, partnering closely with architects and engineers.
  • An expert communicator who can run workshops and structured meetings to align internal stakeholders on enterprise business goals.
  • Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams.
  • Program and delivery certifications such as PMP, SAFe Agilist, Scrum Master, or ITIL are a plus.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

What TELUS Digital employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply