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TELUS Digital

82 Telus Digital Operations Jobs Hiring Near You

Telus Digital

Manager, Analytics Architecture

Boston, MA · On-site

$145K - $169K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...

TELUS Digital

Google CX Engineer

Columbus, OH · On-site +1

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...

Telus Digital

Manager, Analytics Consulting

Boston, MA · On-site

$145K - $169K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...

TELUS Digital

Manager, Analytics Consulting

Boston, MA · On-site

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...

TELUS Digital

Google CX Engineer

Durham, NC · On-site +1

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...

Telus Digital

$230K - $275K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...

TELUS Digital

Google CX Engineer

Charlottesville, VA · On-site +1

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...

Telus Digital

Zendesk Customer Success Consultant

$97.97K - $132.55K/yr

As part of our customer success, managed services, and support operations consulting team, you will partner with client stakeholders and TELUS Digital delivery teams to optimize Zendesk solutions ...

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All JobsTelus Digital Operations Jobs

TELUS Digital Jobs Information

What are the key skills and qualifications needed to thrive in Operations, and why are they important?

To thrive in Operations, you need strong analytical skills, process optimization abilities, and experience in supply chain or project management, often supported by a relevant degree. Familiarity with ERP systems, workflow management tools, and certifications like Six Sigma are commonly expected. Excellent problem-solving, leadership, and communication skills help drive efficiency and foster collaboration across teams. These competencies are vital for ensuring streamlined processes, minimizing costs, and achieving organizational objectives.

What are some common challenges faced by professionals in operations roles, and how can they be effectively managed?

Professionals in operations often face challenges such as coordinating across multiple departments, adapting to fast-changing priorities, and optimizing processes under tight deadlines. Effective management of these challenges typically involves strong communication skills, proactive problem-solving, and the ability to use data to inform decisions. Building strong relationships with team members and leveraging project management tools can also help operations professionals stay organized and ensure smooth workflow. Continuous learning and adaptability are essential to thrive in this dynamic environment.

What are 'Operations' jobs?

Operations jobs focus on managing and optimizing the day-to-day activities within a business to ensure efficiency and productivity. Professionals in operations oversee processes, resources, and workflows to help organizations run smoothly and achieve their goals. Their responsibilities can range from supply chain management and logistics to process improvement and team coordination. Operations roles are essential across many industries, including manufacturing, retail, healthcare, and technology. These positions require strong organizational, problem-solving, and communication skills.

What jobs pay $3,000 a day?

High-level operations roles such as executive directors, chief operating officers, or specialized consultants in industries like finance, technology, or management can sometimes earn $3,000 or more per day, especially with extensive experience and in high-demand environments. These positions often require advanced skills, certifications, and significant responsibility, and compensation may include bonuses or profit sharing.

What is the difference between Operations vs Customer Service Representative?

AspectOperationsCustomer Service Representative
Required credentialsVaries; often includes business or management certificationsHigh school diploma or equivalent; some roles may require customer service training
Work environmentOffice settings, warehouses, or production facilitiesCall centers, retail stores, or office environments
Employer and industry usageCommon across manufacturing, logistics, and corporate sectorsCommon in retail, telecommunications, and service industries
Search and comparison intentFocuses on managing processes, logistics, and overall business operationsFocuses on assisting customers, resolving issues, and providing support

Operations roles involve managing business processes, logistics, and overall organizational efficiency, often requiring management certifications. Customer Service Representatives primarily handle customer interactions, support, and issue resolution. While both roles are essential in business operations, they differ in responsibilities, work environment, and skill requirements.

Do workers at TELUS Digital get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and March 2026.

Does TELUS Digital pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
89% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at TELUS Digital?

Some people get paid time off from work.
40% of people say they don’t get paid time off.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at TELUS Digital worry about hours?

Some people worry about getting enough hours.
38% of people report they worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to get time off at TELUS Digital?

Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between March 2025 and April 2026.

Do TELUS Digital managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and April 2026.

Do workers at TELUS Digital do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
86% of people report that they don’t do extra unpaid work.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to take sick days at TELUS Digital?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 18 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at TELUS Digital feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at TELUS Digital get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between March 2025 and March 2026.

Is it stressful to work at TELUS Digital?

Some people feel stressed out here.
41% of people say they often feel stressed out at work.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at TELUS Digital enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at TELUS Digital recommend working with their team?

Most people recommend working with their team.
70% of people report that they would recommend working with their immediate team to a friend.
Based on data from 20 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get enough training when they start at TELUS Digital?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get support to advance at TELUS Digital?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people think TELUS Digital’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between March 2025 and April 2026.

Do workers feel well informed about how TELUS Digital is doing?

Only some people feel well informed about how the company is doing.
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between March 2025 and March 2026.
What are the most popular job types at Telus Digital?
    What are the most popular jobs at Telus Digital?
    What are the most popular categories at Telus Digital?
    Infographic showing various Operations job openings at Telus Digital in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 37% Physical, 14% Hybrid, and 49% Remote job distribution.

    Manager, Analytics Architecture

    Telus Digital

    Boston, MA • On-site

    $145K - $169K/yr

    Full-time

    Posted 25 days ago

    TELUS Digital rating

    7.6

    Company rating: 7.6 out of 10

    Based on 20 frontline employees who took The Breakroom Quiz

    87th of 204 rated it services

    Job description

    Who We Are
    Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
    In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
    With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
    From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
    Location & Flexibility
    Our Manager, Analytics Architecture is an integral part of our Digital Marketing team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly. This role can be located in Boston, MA, Charlottesville, VA, Columbus, OH, Durham, NC.
    The Opportunity
    As a Manager, Analytics Architecture, you'll join a collaborative and consultative product analytics team dedicated to building world class digital products. Reporting to the Director of Analytics & Optimization, you'll bridge the gap between strategy and technical execution by architecting and leading analytics work across the full product lifecycle. This is a unique opportunity to lead and directly influence the success of our analytics practice, product direction, and clients without losing your connection to the craft.
    After a year in this role, you'll have made the following impacts on our analytics practice:
    • Partnered with the Director of Analytics and our Staff Analytics Architects to shape team standards, processes, and culture - leaving your mark on how we work.
    • Managed and mentored mid-level and Senior Analytics Architects, helping them develop new skills and elevate their consultative abilities.
    • Led 3-5 digital product analytics initiatives for some of the worlds' most recognized brands.

    Responsibilities
    • Lead, delegate, and provide oversight for a cross-functional team of product analytics practitioners
    • Provide mentorship and management to 2-5 analytics architects (including conducting weekly 1:1s, providing coaching, writing performance reviews)
    • Report to the Director of Analytics, advising on staffing decisions, team development, and project scoping
    • Provide meaningful team leadership and strategic project guidance across 1-2 client projects
    • Audit, select, and recommend the best analytics tool stack to suit client needs (e.g., Adobe Analytics, Google Analytics, Mixpanel, Amplitude, Segment, mParticle)
    • Partner with clients to set measurement and business goals and resolve issues to ensure the users' best interests
    • Develop and lead workshops with clients to understand their business goals and translate them into trackable outcomes within products
    • Use storytelling to present complex data in ways that are meaningful and actionable for our clients and teams
    • Build trust and credibility with clients through empathy and open communication
    • Collaborate with other analytics leaders to influence TELUS Digital's service offering, analytics practices and process, and deliverables
    • Advocate for analytics best practices with our clients and across our company
    • Provide internal and external thought leadership that promotes the analytics practice
    • Stay current on industry trends and the changing trajectory of the practice (e.g., tooling innovation, ethical and regulatory developments)

    Qualifications
    • 8+ years of professional experience developing and executing analytics strategy and implementation within a digital agency or consulting environment
    • 3 -5+ years of experience managing team members, with a genuine passion and skill for developing talent and empowering teams to do their best work
    • Experience working in a breadth of analytics tools and platforms (e.g., Adobe Analytics, Amplitude, Mixpanel, and Google Analytics), and can guide organizations in selecting the ideal tools for their needs
    • Effectively communicate and present complex data in meaningful and actionable ways to clients and multidisciplinary product teams (e.g. engineers and designers) to guide product-decisions
    • Strong business sensibilities and can effectively identify and translate high-level business objectives to reportable metrics
    • Experience creating analytics tracking specifications for web and/or mobile products that are being used in production
    • Demonstrated experience working with senior-level clients or stakeholders
    • Ability to work collaboratively with teammates with various levels of experience and diverse areas of expertise
    • Experience collaborating with cross-functional teams with a strong preference for candidates who have partnered closely with digital marketers

    Equal Opportunity Employer
    At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
    We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
    For more information on how we use your information, see our Privacy Policy.

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