Includes the following essential duties and responsibilities (other duties may also be assigned):
* Travel to customer data centers, both local and remote, to perform hardware installations
* Rack and stack server hardware according to established guidelines, ensuring proper alignment, organization, and space utilization within racks
* Participate Rack Elevation, Cable layout, and Rack Location review.
* Deploy and overseeing vendor coordination during power commissioning,
* Serve as the primary on-site technical point of contact, between customers, vendors,
* Mentored and guided Systems Engineers, Technicians, and Service team members.
* Install and configure network equipment, including switches, routers, and firewalls, in accordance with manufacturer specifications
* Ensure cable pathways are clean, organized, and properly labeled to support efficient maintenance and troubleshooting
* Demonstrate a strong understanding of server and network hardware components, configurations, and installation procedures
* Troubleshoot hardware and cabling issues, diagnosing, and resolving problems encountered during installation
* Maintain accurate and up-to-date records of hardware installations, cable layouts, and network configurations
* Communicate effectively with customers to understand technical requirements and ensure satisfaction with installation deliverables
* Collaborate with customer teams to coordinate installation schedules, downtime windows, and logistics
* Adhere to industry best practices and data center standards for hardware installation, cable management, and network connectivity
* Ensure compliance with all safety guidelines and protocols during installation activities
* Perform customer handover checklist
* Perform quality checks on installed hardware and cabling to ensure optimal performance, reliability, and long-term integrity
* Address any deficiencies or issues promptly by taking appropriate corrective actions
* Plan and coordinate travel logistics, including itineraries and accommodations for frequent customer site visits
* Manage travel-related expenses and documentation, maintaining accurate records for reimbursement