Position Summary As a SPM Client Services Account Manager at STERIS, you are tasked with providing ... solutions to help increase their utilization of SPM (interfaces, modules, mobile hand scanners) and ...
61 Steris Solutions Manager Jobs Hiring Near You
Position Summary As a SPM Client Services Account Manager at STERIS, you are tasked with providing ... solutions to help increase their utilization of SPM (interfaces, modules, mobile hand scanners) and ...
Steris Jobs Information
What is it like to work at Steris?
Steris is a company that prioritizes a culture of innovation, collaboration, and customer satisfaction, with a focus on delivering high-quality healthcare solutions.
As a global leader in infection prevention and surgical solutions, Steris operates in a fast-paced environment with a diverse team of professionals, including engineers, sales representatives, and manufacturing specialists, who work together to design, manufacture, and distribute medical equipment and services.
Working at Steris may appeal to candidates who are passionate about making a positive impact on patient care and are interested in a dynamic, global company with opportunities for professional growth and development in a variety of fields, including engineering, sales, and operations.
As a global leader in infection prevention and surgical solutions, Steris operates in a fast-paced environment with a diverse team of professionals, including engineers, sales representatives, and manufacturing specialists, who work together to design, manufacture, and distribute medical equipment and services.
Working at Steris may appeal to candidates who are passionate about making a positive impact on patient care and are interested in a dynamic, global company with opportunities for professional growth and development in a variety of fields, including engineering, sales, and operations.
What makes Steris an attractive place to work?
Steris is a leading global healthcare company that specializes in infection prevention and surgical solutions, with a strong reputation for delivering high-quality products and services. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professionals to contribute to the development of life-changing technologies and solutions. Joining Steris can provide individuals with a chance to make a meaningful impact in the healthcare industry, while also advancing their careers through training, mentorship, and opportunities for professional development.
Do workers at STERIS get paid breaks?
Yes. Most people get paid breaks.
91% of people say they get paid breaks.
Based on data from 32 people who took the Breakroom Quiz between September 2025 and August 2026.
91% of people say they get paid breaks.
Based on data from 32 people who took the Breakroom Quiz between September 2025 and August 2026.
Does STERIS pay people when they’re sick?
Yes. Most people get paid when they’re sick.
82% of people say they would get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.
82% of people say they would get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.
At STERIS, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and August 2026.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and August 2026.
Is the health insurance from STERIS affordable enough for their workers?
Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.
89% of people say the health insurance costs are okay
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get paid time off at STERIS?
Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.
98% of people say they get paid time off.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and August 2026.
- 58% of people with changing schedules find out their shifts one week or less ahead of time.
- 21% of people with changing schedules find out their shifts two weeks ahead of time.
- 17% of people with changing schedules find out their shifts three weeks ahead of time.
- 4% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and August 2026.
Do workers at STERIS worry about hours?
Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 77 people who took the Breakroom Quiz between November 2024 and August 2026.
91% of people report they don’t worry about getting enough hours.
Based on data from 77 people who took the Breakroom Quiz between November 2024 and August 2026.
Do STERIS workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and August 2026.
38% report that they don’t have enough control over which shifts they work.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it for STERIS workers to change shifts?
Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and August 2026.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and August 2026.
How easy is it to get time off at STERIS?
Most people find it easy to get time off.
95% of people report it’s easy to get time off.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.
95% of people report it’s easy to get time off.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.
Do STERIS managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 81 people who took the Breakroom Quiz between November 2024 and August 2026.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 81 people who took the Breakroom Quiz between November 2024 and August 2026.
Do jobs at STERIS spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 79 people who took the Breakroom Quiz between November 2024 and August 2026.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 79 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to take sick days at STERIS?
Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.
Is a STERIS job good for students?
Most students say this is a good place to work if you’re studying.
67% of students report this is a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.
67% of students report this is a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.
Is working at STERIS good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 36 people who took the Breakroom Quiz between January 2025 and June 2026.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 36 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people at STERIS feel treated with respect by their managers?
Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 61 people who took the Breakroom Quiz between June 2025 and June 2026.
75% of people say they’re treated with respect by their managers.
Based on data from 61 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at STERIS get to take their breaks without interruption?
Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.
89% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.
Is it stressful to work at STERIS?
Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.
67% of people say they often feel stressed at work.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at STERIS enjoy their jobs?
Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.
74% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at STERIS recommend working with their team?
Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at STERIS?
Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.
43% of people report they didn’t get enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at STERIS?
Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people think STERIS’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 38 people who took the Breakroom Quiz between September 2025 and August 2026.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 38 people who took the Breakroom Quiz between September 2025 and August 2026.
Do workers feel well informed about how STERIS is doing?
Most people feel well informed about how the company is doing.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between September 2025 and August 2026.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between September 2025 and August 2026.
What other companies are hiring for Solutions Manager jobs?
What are the most popular jobs at Steris?
What are the most popular categories at Steris?
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 4 days ago
STERIS rating
8.1
Based on 132 frontline employees who took The Breakroom Quiz
64th of 893 rated healthcare providers
Job description
Position Summary
As a SPM Client Services Account Manager at STERIS, you are tasked with providing excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met. You will serve as the primary partner with our Customers to ensure our SPM software is meeting their needs and enhancing the operation of their sterile processing departments while focusing on Customer-focused initiatives. You will be expected to drive success and lead the team as they provide excellent support to our Customers, meet high expectations, and develop a strong partnership with our Customers.
This position will support Customer accounts in NJ, NYC and Long Island.
What you will do as a Client Services Account Manager
Lead current Customers in identifying additional solutions to help increase their utilization of SPM (interfaces, modules, mobile hand scanners) and provide excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met.
Work with Customers on recommendations for strategic adjustments to maximize Customer satisfaction and growth opportunities for SPM business.
Lead initiatives and implementation for annual software upgrades, new feature adoptions, and new products and services.
Identify and establish site visits to coordinate and execute assigned implementations of modules, services, and interface for Customers. Identify opportunities for additional reoccurring revenue through products and services based on Customer's needs and requirements.
Manage assigned Customer renewals of their technical support and upgrade service agreement.
Provide training and Customer support to help Customers increase their utilization of SPM and satisfaction with the products.
Lead the remediation and mitigation of Customer issues and for at-risk Customers throughout the region.
Maintain a thorough understanding of software capabilities and use this understanding to provide solutions for Customers.
Partner with sales, implementation, and other commercial teams to drive on-site visits for business analysis, system configuration, and continued education to drive upgrade proposals to the Customer.
Collaborate with internal STERIS teams to drive overall Customer satisfaction.
The Experience, Skills and Abilities Needed
Required:
Bachelor's degree
5 years of project management experience implementing software and/or hardware within Customers in an enterprise IT organization
In lieu of Bachelor's degree, Associate's degree with 9 years of related experience OR High School diploma with 13 years of related experience
Ability to complete the Certified Central Service Vendor Partner (CCSVP) certification within the first year of employment
Must be able to be compliant with hospital/customer credentialing requirements
Preferred:
General knowledge of software, servers, IP addresses, networking concepts (DHCP, Static IP, etc.)
Experience in sterile processing departments
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
Base Salary + Incentive Compensation Program
Cell Phone Stipend
Robust Training Program
Paid Time Off + 9 Corporate Holidays Per Year
Excellent Healthcare, Dental, and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts
#LI-TL1
Pay range for this opportunity is $93,000-100,000.This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
Employment Type: FULL_TIME