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61 Steris Customer Service Representative Jobs Hiring Near You

STERIS Corporation

Customer Care Representative

Mentor, OH · Hybrid

$14.25 - $19.50/hr

Position Summary The Customer Care Representative's primary role is to manage inbound calls by ... STERIS is a leading global provider of products and services that support patient care with an ...

STERIS Corporation

Contract Sales Representative II

Mentor, OH · On-site

$14.25 - $19.50/hr

Demonstrate leadership and model department requirements and STERIS Values What You'll Do as a CSR II - cont'd Continuous Improvement: * Identify opportunities to improve the sales process and ensure ...

Steris Corporation

Repair Technician

Columbus, OH · On-site

$18.90 - $24.46/hr

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing ...

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Steris Jobs Information

What is it like to work at Steris?

Steris is a company that prioritizes a culture of innovation, collaboration, and customer satisfaction, with a focus on delivering high-quality healthcare solutions.

As a global leader in infection prevention and surgical solutions, Steris operates in a fast-paced environment with a diverse team of professionals, including engineers, sales representatives, and manufacturing specialists, who work together to design, manufacture, and distribute medical equipment and services.

Working at Steris may appeal to candidates who are passionate about making a positive impact on patient care and are interested in a dynamic, global company with opportunities for professional growth and development in a variety of fields, including engineering, sales, and operations.

What makes Steris an attractive place to work?

Steris is a leading global healthcare company that specializes in infection prevention and surgical solutions, with a strong reputation for delivering high-quality products and services. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professionals to contribute to the development of life-changing technologies and solutions. Joining Steris can provide individuals with a chance to make a meaningful impact in the healthcare industry, while also advancing their careers through training, mentorship, and opportunities for professional development.

Do workers at STERIS get paid breaks?

Yes. Most people get paid breaks.
91% of people say they get paid breaks.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.

Does STERIS pay people when they’re sick?

Yes. Most people get paid when they’re sick.
81% of people say they would get paid if they were sick but scheduled to work.
Based on data from 64 people who took the Breakroom Quiz between June 2025 and June 2026.

At STERIS, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
94% of people say they have to use vacation days when they’re out sick.
Based on data from 64 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from STERIS affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 57 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at STERIS?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 66 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 61% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 17% of people with changing schedules find out their shifts three weeks ahead of time.
  • 4% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 23 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at STERIS worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

Do STERIS workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for STERIS workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at STERIS?

Most people find it easy to get time off.
94% of people report it’s easy to get time off.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and June 2026.

Do STERIS managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 40 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at STERIS spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 39 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at STERIS?

Most people find it easy to take sick days.
91% of people report that it’s easy to take time off if they are sick.
Based on data from 66 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a STERIS job good for students?

Most students say this is a good place to work if you’re studying.
67% of students report this is a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at STERIS good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 36 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at STERIS feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 61 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at STERIS get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 61 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at STERIS?

Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 60 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at STERIS enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at STERIS recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 66 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at STERIS?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 59 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at STERIS?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 60 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think STERIS’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 56 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how STERIS is doing?

Most people feel well informed about how the company is doing.
77% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 57 people who took the Breakroom Quiz between July 2025 and June 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Steris?
What are the most popular categories at Steris?
Infographic showing various Customer Service Representative job openings at Steris in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% Physical, 5% Hybrid, and 3% Remote job distribution.

Customer Care Representative

STERIS Corporation

Mentor, OH • Hybrid

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

STERIS rating

8.2

Company rating: 8.2 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

53rd of 887 rated healthcare providers

Job description

Position Summary

The Customer Care Representative's primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers as well as cross functional groups within STERIS. Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the Healthcare product line for US and Canada including all consumables for infection prevention technology equipment and surgical accessories.

Learn more aboutSTERIS Healthcare Products
The schedule for this position is Monday - Friday from 10am - 7pm EST after training.
Training schedule: Monday - Friday from 8am - 5pm EST for 5-7 weeks onsite at our Mentor HQ.

What You'll Do as a Customer Care Representative
  • Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
  • Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, email, EDI and Internet
  • Process service dispatch calls through Siebel according to Customer requests
  • Page information to Technicians; escalate as needed
  • Monitor Dispatch board until each page is accepted by the Technician
  • Manage Customer contract response level as indicated to meet Customer expectations
  • Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials
  • Research availability on service parts
  • Quote service parts per Customer request
  • Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries
  • Facilitate cross functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved and products are shipped to meet Customer requirements
  • Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint
  • Run daily reports including un-booked order, process hold, credit card authorization failure and specific product reports as needed
  • Provide post-order management support including issue resolution
  • Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives
  • Other duties as assigned
The Experience, Skills and Abilities Needed

Required:
High school diploma and 1+ years of business experience
Preferred:
Bachelor's degree preferred.
1+ years business experience with direct contact with Customers and Sales preferred.
Other:
Strong decision-making skills; understands how decisions impact the Customer and the Company
Strong analytical and problem-solving capabilities
Must demonstrate a high level of professionalism and integrity
Excellent communication skills - written, verbal and presentation
Ability to handle multiple demands from many people and prioritize effectively
Ability to maintain composure under pressure and demonstrate a "can do" attitude
Able to work well within a Team
Self-starter

What STERIS Offers

  • We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
    Here is just a brief overview of what we offer:

      • Market Competitive Pay
      • Extensive Paid Time Off and (9) added Holidays
      • Excellent Healthcare, Dental, and Vision benefits
      • Long/Short Term Disability Coverage
      • 401(k) with a company match
      • Maternity & Parental Leave
      • Additional add-on benefits/discounts for programs such as Pet Insurance
      • Tuition Reimbursement and continued education programs
      • Excellent opportunities for advancement in a stable long-term career
        #LI-LD1
        #LI-HYBRID

Pay range for this opportunity is $40,000 to $46,000. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Employment Type: FULL_TIME

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