S&P Global
S&P Global

60 Sp Global Client Services Associate Jobs Hiring Near You

S&P Global is seeking a leader who is highly experienced in private markets software and services ... Represent S&P Global as a thought leader, sharing our private markets narrative via client ...

... S&P Global benefits. What We're Looking For: Basic Required Qualifications: * 2+ years of experience in relationship management, account management, or client-facing roles within B2B environments

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S&P Global Jobs Information

What are the key skills and qualifications needed to thrive as a Client Services Associate, and why are they important?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What are some common challenges faced by Client Services Associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What does a Client Services Associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

Infographic showing various Client Services Associate job openings at Sp Global in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.
Global Head of Commercial Technology Portfolio

Global Head of Commercial Technology Portfolio

S&P Global

New York, NY

$220K - $325K/yr

Full-time

Medical, Retirement

Posted 7 days ago


S&P Global rating

8.0

Company rating: 8.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

About the Role:

Grade Level (for internal use):

15

The Role

We are looking for a visionary and client-obsessed technology leader to be our Global Head of Commercial Technology Portfolio. In this critical role, you will own the entire technology ecosystem that governs how our clients discover, consume, and engage with S&P Global Indices products and data. You will be the single leader responsible for our global data distribution platforms, client-facing portals, and the full suite of sales and marketing technologies that power our growth. Your mission is to build a seamless, world-class digital experience that delights our customers and provides a strategic advantage to our commercial teams.

Key Responsibilities:

  • Commercial Technology Vision: Define and execute a cohesive technology strategy across all client-facing and revenue-enabling platforms, including data delivery APIs, customer portals, CRM, and the marketing technology stack.

  • Drive Revenue Enablement: Serve as the primary technology partner to the Chief Commercial Officer and the leaders of Sales, Marketing, and Customer Success. Build the platform that accelerates lead generation, shorten sales cycles, and increase customer lifetime value.

  • Scale Data Delivery: Lead the architecture and development of our next-generation data delivery platforms. You will be responsible for building highly available, secure, and scalable APIs and data feeds that deliver gigabytes of essential intelligence to our clients.

  • Champion the Customer Experience: Foster a deeply client-centric engineering culture. Engage directly with our largest enterprise customers to understand their needs and use that insight to build intuitive and powerful digital products.

  • Build a Unified Customer View: Architect a connected technology ecosystem that provides a 360-degree, data-driven view of the entire customer journey, from the first marketing touchpoint through to renewal and support.

  • Lead and Develop Talent: Attract, build, and mentor a high-performing, globally distributed engineering organization. Cultivate a culture of innovation, ownership, and operational excellence focused on delivering business impact.

What We're Looking For:

Experience:

  • 15+ years of experience in software engineering, with at least 7+ years in a senior leadership role leading client-facing product engineering team.

  • Demonstrable track record of building and scaling large-scale, commercial B2B platforms, such as enterprise SaaS products, financial data platforms, or API-as-a-product businesses.

  • Deep experience with the technology stack that powers modern commercial organizations, including extensive work with CRM platforms (e.g., Salesforce) and marketing automation ecosystems.

Technical Expertise:

  • Expertise in cloud architecture (AWS/GCP), specifically with services related to API management (e.g., Kong, AWS API Gateway), identity and access management (IAM), and content delivery networks (CDNs).

  • Strong background in building and operating secure, scalable web applications, services, and APIs (REST, GraphQL).

  • Familiarity with data privacy and compliance standards (e.g., GDPR, CCPA) and their architectural implications.

Leadership & Business Acumen:

  • Exceptional commercial and product acumen. You must be able to think like a business owner and translate commercial goals into a clear technical strategy.

  • Proven ability to partner with and influence senior commercial leaders (e.g., C-level executives in Sales and Marketing). You are a trusted advisor, not just a service provider.

  • Outstanding client-facing communication skills. You are credible and compelling in front of our most strategic and technically sophisticated customers.

  • A passion for building inclusive, high-energy teams and a reputation as a dedicated mentor and talent developer.

  • A strong product mindset with a history of building technology that drives tangible business outcomes.

Compensation/Benefits Information

(This section applies only to US candidates) S&P Global states that the anticipated base salary range for this position is $220,000 to $325,000. The final base salary will be based on the individual's geographic location, experience level, skill set, training, licenses, and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

About S&P Global Dow Jones Indices

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 and the Dow Jones Industrial Average. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/spdji.

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership


Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:

  • Health & Wellness: Health care coverage designed for the mind and body.

  • Flexible Downtime: Generous time off helps keep you energized for your time on.

  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  • Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported toreportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:EEO.Compliance@spglobal.comand your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfdescribes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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