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Guardant Health
Guardant Health

60 Guardant Health Client Services Associate Jobs Hiring Near You

Guardant Health

Client Services Associate

Company Description Guardant Health is a leading precision oncology company focused on guarding ... The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to ...

Guardant Health

Senior Security Engineer

$117K - $160K/yr

The Senior Security Engineer, reporting to the Associate Director of Security Engineering, will be responsible for designing, implementing, operating, and continuously improving Guardant Health ...

Guardant Health

Senior Security Engineer

Palo Alto, CA · On-site

$134K - $184K/yr

The Senior Security Engineer, reporting to the Associate Director of Security Engineering, will be responsible for designing, implementing, operating, and continuously improving Guardant Health ...

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Guardant Health Jobs Information

What is it like to work at Guardant Health?

Guardant Health is a company that values innovation, collaboration, and a patient-centric approach, fostering a culture of teamwork and open communication among its employees.

The company's structure is organized into multidisciplinary teams that work together to develop and commercialize liquid biopsy technologies, with a focus on improving cancer diagnosis and treatment. The work environment is dynamic and fast-paced, with opportunities for professional growth and development in a rapidly evolving field.

Working at Guardant Health may appeal to individuals who are passionate about advancing cancer care and are looking for a challenging and rewarding career in a cutting-edge biotechnology company with a strong commitment to innovation and patient outcomes.

What makes Guardant Health an attractive place to work?

Guardant Health is a leading precision oncology company that has established itself as a pioneer in the field of liquid biopsy and cancer genomics. The company's workplace culture values innovation, collaboration, and a commitment to making a meaningful impact in the fight against cancer, with a focus on fostering a dynamic and inclusive environment that encourages creativity and growth. By joining Guardant Health, individuals can contribute to groundbreaking research and development, expand their skills and expertise, and be part of a team that is shaping the future of cancer care.

Does Guardant Health pay people when they’re sick?

Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and July 2026.

At Guardant Health, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
80% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Guardant Health affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2026.

Do people get paid time off at Guardant Health?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and July 2026.

How easy is it to get time off at Guardant Health?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2026.

How easy is it to take sick days at Guardant Health?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2026.

Do people at Guardant Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and July 2026.

Do people at Guardant Health get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2026.

Is it stressful to work at Guardant Health?

Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and July 2026.

Do people at Guardant Health enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and December 2025.

Do people at Guardant Health recommend working with their team?

Most people recommend working with their team.
100% of people report that they would recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and July 2026.

Do people get support to advance at Guardant Health?

Most people are given support to advance their career here.
In the last year, 100% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and July 2026.

Do workers feel well informed about how Guardant Health is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2026.
What other companies are hiring for Client Services Associate jobs?
What are the most popular jobs at Guardant Health?
What are the most popular categories at Guardant Health?
Infographic showing various Client Services Associate job openings at Guardant Health in the United States as of July 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution.
Client Services Associate

Client Services Associate

Guardant Health

Remote

Full-time

Posted 23 days ago

Guardant Health rating

9.4

Company rating: 9.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

3rd of 120 rated laboratories

Job description

Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Position Summary:
The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients within their designated territory. Collaborating closely with the Client Services Team, they contribute to achieving departmental objectives and partner cross-functionally with commercial and laboratory operations to develop scalable solutions for Guardant Health. The ideal candidate excels in professional communication and fosters positive relationships with external customers and internal teams alike.
Responsibilities:
  • CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients, while demonstrating a positive and professional image for Guardant Health at all times
  • Contribute to volume growth in the territory by resolving cases quickly with a sense of urgency
  • Work in a team environment and contribute to the department and company goals
  • Keep precise and clear documentation of all email, fax, phone communications and follow-up activities
  • Adhere to Standard Operating Procedures (SOP's) pertaining to data entry and data verification requirements
  • Enter and qualify new customer information into Salesforce.com and LIMS
  • Contact physicians and other medical personnel to obtain missing information required to complete the order entry process
  • Partner with the Clinical lab to ensure client information is correctly entered
  • Send/re-send patient reports as requested by the customers
  • Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members
  • Assist with other administrative duties as assigned based on Company needs
  • Assist with kit ordering, coordinating Offsite Phlebotomy Services as needed
  • Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms
  • Achieve team and individual goals and monitor personal metrics
  • Use problem solving skills to resolve customer complaints and escalated situations
  • Demonstrate flexibility and adaptability in a fast-paced dynamic environment
  • Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary

Qualifications:
  • 4 year college degree in Biological Sciences or similar discipline is preferred
  • 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
  • Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plus
  • Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies
  • Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment
  • Ability to multitask, work with self-discipline, good judgment, and independence is necessary
  • Demonstrated ability to be an organized, detailed oriented problem solver and manage client facing escalated situations in a professional manner
  • Flexibility with respect to working hours based on client and company needs
  • The position is primarily remote but ability to travel to Guardant Health offices for trainings and meetings is required
  • Bilingual English/Spanish is an asset

AI & Digital Fluency
  • Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Hybrid Work Model:This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.Primary Location: Remote - Open Position (USA)Primary Location Base Pay Range: $23 - $31Other US Location(s) Base Pay Range: $23 - $31If the role is performed in Colorado, the pay range for this job is: $24 - $33
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com
A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.
Please visit our career page at: http://www.guardanthealth.com/jobs/

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