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Infographic showing various Technical Support Engineer job openings at Sms Data Products Group in the United States as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 96% Physical, and 4% Hybrid job distribution.

Enterprise Service Technical Support Subject Matter Expert (SME)

SMS Data Products Group, Inc.

Shaw Air Force Base, SC • On-site

Full-time

Re-posted 19 days ago

Job description

Job Summary:
SMS Data Products Group, Inc. is hiring Enterprise Service Technical Support SME's to support their AFCENT NOSC contract at Shaw Air Force Base. The role involves providing 24/7 Tier 2 enterprise IT help desk support, troubleshooting complex systems, and ensuring the operational readiness of the AFCENT’s theater communications and IT infrastructure.
Responsibilities:
• Provide 24/7 Tier 2 enterprise IT help desk support.
• Provide continuous collaboration support and address escalated issues involving complex systems, network hardware, software, services, and voice/video troubleshooting.
• Document processes and logic diagrams for regularly accomplished tasks on the NOSC operations floor as well as processes utilized by support technicians.
• Research and analyze network topology via NOSC automated toolsets and a myriad of networking metrics to ascertain connectivity, topology, and status to recognize sub-standard network performance.
• Develop reports and trend analysis documentation on bandwidth and network security incidents.
• Utilize the Firewall toolset to accurately analyze and report on the overall health of local and deployed firewalls.
• Perform enterprise-level firewall fault isolation and correction to include troubleshooting ACLs affecting other network traffic.
• Perform local installation and local and remote administration of firewalls.
• Develop and maintain training plans for all operations floor positions and train operations personnel on new system installations and operating application upgrades.
• Provide General IT Management and Networking support.
• Provide LAN and WAN Enterprise support.
• Provide general O&M support as required.
• Provide documentation support as required.
• Provide meetings/briefings support as required.
• Provide functional training support as required.
• Provide CONUS TDY support as required.
Qualifications:
Required:
• Associates in related field and 3 or more years’ relevant experience or 5 or more years’ relevant experience
• Unix/Linux and Firewall experience
• LAN and WAN Enterprise support experience.
• Must possess experience and demonstrate an understanding with installation of Microsoft Windows Server in Host and Compute Environments, and Windows Server using server images.
• Experience with implementation of storage solutions, high availability, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), network connectivity and remote access solutions, core and distributed network solutions, advance network infrastructure, and maintain and monitor server environments.
• Must possess experience and demonstrate an understanding with managing Microsoft users and permissions, creating active directory domain services (AD DS) forests, designing server infrastructure, troubleshooting, protecting network, and user data.
• Cisco Certified Network Associate (CCNA)
• VCTA or extensive VMWare experience
• ITIL Foundation Certification - Candidate has up to 60 days to acquire ITIL Foundation certification after start.
• Department of Defense Secret security clearance or the ability to obtain an Interim Secret clearance.
Company:
As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. Founded in 1976, the company is headquartered in Dulles, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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