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Sagility

69 Sagility Customer Service Representative Jobs Hiring Near You

Sagility

Licensed Health Insurance Agents

Columbus, OH · On-site

$21/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... Represent BroadPath, a Sagility Company, and our client partners with professionalism and care What ...

New

Sagility

Licensed Health Insurance Agents

Columbus, OH · On-site

$21/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... Represent BroadPath, a Sagility Company, and our client partners with professionalism and care What ...

New

Sagility

Licensed Health Insurance Agents

Delaware, OH · Remote

$20/hr

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Answer inbound calls from customers exploring health insurance options * Conduct comprehensive ...

Sagility

Licensed Health Insurance Agents

Columbus, OH · On-site

$20 - $21/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... Represent BroadPath, a Sagility Company, and our client partners with professionalism and care What ...

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Sagility Jobs Information

Do workers at Sagility get paid breaks?

Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Sagility pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
86% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.

At Sagility, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
77% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Sagility affordable enough for their workers?

Only some people say the health insurance costs are okay.
50% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Sagility?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between November 2024 and November 2025.

Do workers at Sagility worry about hours?

Some people worry about getting enough hours.
53% of people report they worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and November 2025.

Do Sagility workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it for Sagility workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at Sagility?

Some people find it hard to get time off.
60% of people report it’s hard to get time off.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Sagility managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and November 2025.

Do jobs at Sagility spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it to take sick days at Sagility?

Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and June 2026.

Is working at Sagility good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
58% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Sagility feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Sagility get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Sagility?

Most people feel stressed here.
69% of people say they often feel stressed at work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Sagility enjoy their jobs?

Only some people enjoy their job.
52% of people report they don’t enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Sagility recommend working with their team?

Not many people recommend working with their team.
72% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Sagility?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Sagility?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Sagility’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Sagility is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Sagility?

What are the most popular categories at Sagility?

Infographic showing various Customer Service Representative job openings at Sagility in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 46% Physical, and 54% Remote job distribution.

Work from Home: Customer Service Representative (Healthcare)

Sagility

Columbus, OH • On-site

$11 - $14/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

63rd of 72 rated call and contact centers

Job description

Job title Work from Home: Customer Service Representative (Healthcare)
About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Work from Home: Customer Service Representative (Healthcare)

Job Description:

Elevate Your Career with Sagility
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Become Part of a Team That S.O.A.R,s!

  • S Spark Curiosity
  • O One Team, One Direction
  • A Action for Results
  • R Right by Right Purpose

We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate

human connection that makes our service exceptional.

Benefits You Will Enjoy:

  • Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour).
  • Performance-based incentives.
  • Paid training in a cutting-edge virtual training environment.
  • Comprehensive health coverage (available after 90 days).
  • Employee wellness and engagement programs.
  • Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role:

  • Handle incoming calls promptly and professionally.
  • Research and provide effective resolutions to customer inquiries.
  • Accurately document call details.
  • Communicate empathetically and diplomatically with clear, professional articulation.
  • Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table:

  • Commitment to excellence and a positive attitude.
  • Strong communication and interpersonal skills.
  • Comfort in a fast-paced, team-oriented environment.
  • Proficiency in navigating computer applications.
  • Desire to exceed customer expectations and grow professionally.
  • Previous healthcare experience is a plus.
  • At least 1 year of experience in a call center environment is required.

Job Requirements:

  • Must be 18 years or older.
  • High School Diploma or equivalent.
  • Minimum of 1 year at a single job, preferably in customer service.
  • Reliable attendance, with no absences in the first 90 days.
  • Typing at least 25 WPM.
  • Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
  • Secure, private work area at home.
  • Flexible availability, including weekends.

Additional Perks:

  • Daily Pay.
  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Short-Term and Long-Term Disability options.
  • Flexible Spending Account (FSA).
  • Employee Assistance Program.
  • 401(k) with employer contribution.
  • Paid Time Off (PTO).
  • Tuition Reimbursement.

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home Texas (CST)United States of America

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