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Sagility

60 Sagility Operations Jobs Hiring Near You

Sagility LLC

Care Specialist-Clinical Operations

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Care Specialist-Clinical Operations Education: High School Diploma or equivalent required ...

Sagility

Supervisor-Operations

Concord, NC

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Supervisor-Operations The Sales Coach will be instrumental in driving the performance and ...

Sagility

Operations Supervisor

Concord, NC

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Job title: Operations Supervisor Education: * High School Diploma or equivalent required ...

Sagility LLC

Supervisor-Operations

Concord, NC · On-site

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Supervisor-Operations The Sales Coach will be instrumental in driving the performance and ...

Sagility

Clinical Operations Supervisor

Concord, NC

Sagility has more than 25,000 employees across 5 countries. The Clinical Operations Supervisor / Team Lead will provide frontline leadership for Registered Nurses supporting the Specialty Pharmacy ...

Sagility LLC

Supervisor-Operations

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Supervisor-Operations The Sales Coach will be instrumental in driving the performance and ...

Sagility

Human Resources Specialist

El Paso, TX

Sagility has more than 25,000 employees across 5 countries. The HR Specialist is responsible for providing operational and administrative support across key Human Resources functions, including ...

Sagility LLC

Clinical Operations Supervisor

Sagility has more than 25,000 employees across 5 countries. The Clinical Operations Supervisor / Team Lead will provide frontline leadership for Registered Nurses supporting the Specialty Pharmacy ...

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Sagility Jobs Information

Do workers at Sagility get paid breaks?

Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Sagility pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
86% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.

At Sagility, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
77% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Sagility affordable enough for their workers?

Only some people say the health insurance costs are okay.
50% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Sagility?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between November 2024 and November 2025.

Do workers at Sagility worry about hours?

Some people worry about getting enough hours.
53% of people report they worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and November 2025.

Do Sagility workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it for Sagility workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at Sagility?

Some people find it hard to get time off.
60% of people report it’s hard to get time off.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Sagility managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and November 2025.

Do jobs at Sagility spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it to take sick days at Sagility?

Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and June 2026.

Is working at Sagility good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
58% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Sagility feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Sagility get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Sagility?

Most people feel stressed here.
69% of people say they often feel stressed at work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Sagility enjoy their jobs?

Only some people enjoy their job.
52% of people report they don’t enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Sagility recommend working with their team?

Not many people recommend working with their team.
72% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Sagility?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Sagility?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Sagility’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Sagility is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.

What are the most popular job types at Sagility?

    What are the most popular jobs at Sagility?

    What are the most popular categories at Sagility?

    Infographic showing various Operations job openings at Sagility in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 46% Physical, and 54% Remote job distribution.

    Care Specialist-Clinical Operations

    Sagility

    Concord, NC • On-site, Remote

    Full-time

    Posted 9 days ago

    Sagility rating

    4.6

    Company rating: 4.6 out of 10

    Based on 29 frontline employees who took The Breakroom Quiz

    63rd of 72 rated call and contact centers

    Job description

    Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

    Job title:

    Care Specialist-Clinical Operations

    Job Description:

    Education:

    High School Diploma or equivalent required

    Experience:

    • A minimum 1-year experience working in an office setting as a receptionist, telephone customer service representative, or telemarketing representative required. Direct experience in a telehealth support function preferred.

    • Good communication skills via telephone with members, customers, peers and superiors

    Mandatory Skills:

    • With Basic Competency Level in the ff :

    • Excellent interpersonal skills

    • Ability to understand and interpret policy provisions.

    • Product knowledge

    • Typing Skills

    • Problem Solving Skills

    • Proficient computer skills

    • Demonstrates empathy

    • With Moderate Competency Level in the ff.:

    • Strong member advocate: willing to go above and beyond normal responsibilities to provide the best service possible

    • Ability to assist member in navigating the healthcare system and community-based resources

    • Culturally sensitive and competent for assigned membership

    • Strong organizational skills; ability to multi-task and be nimble

    • Ability to work remotely

    • Ability to determine when to escalate issues appropriately and in a timely manner

    Roles & Responsibilities:

    • May work in multiple products receiving inbound calls from members, physicians, clients and others to

    • process requests per Sagility LLC policies and guidelines

    • May work in multiple products conducting outbound call projects to members for enrollment purposes,

    • customer satisfaction surveys, and other outbound projects

    • Routes messages to appropriate nurse and makes pertinent notes in patient charts when necessary.

    • Ensures that notes are clear and timely

    • Uses applications according to policies and guidelines to ensure quality delivery of services.

    • Maintains a mutually effective working relationship with callers, physician offices, clients, team

    • members, supervisors, and internal customers

    • Maintains confidentiality of all patients according to HIPAA standards.

    • Collects and validates patient demographic information including insurance type and patient contact

    • information

    • Obtains pre-certification or authorization numbers if necessary for referral

    • Regular, reliable attendance and timeliness

    • Other duties as assigned

    The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned

    Location:

    Work@Home USAUnited States of America

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