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60 Sagility Operations Jobs Hiring Near You

Sagility LLC

Operations Supervisor

Concord, NC

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Job title: Operations Supervisor Education: * High School Diploma or equivalent required ...

Sagility LLC

Clinical Operations Supervisor

Sagility has more than 25,000 employees across 5 countries. The Clinical Operations Supervisor / Team Lead will provide frontline leadership for Registered Nurses supporting the Specialty Pharmacy ...

Sagility

Provisioning Associate

Concord, NC

Sagility has more than 25,000 employees across 5 countries. Job title: Provisioning Associate The User Provisioning Assistant will be working directly with Operations, Clients, Training, Project ...

Sagility LLC

Operations Supervisor

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Job title: Operations Supervisor Education: * High School Diploma or equivalent required ...

Sagility LLC

Temporary Recruiter

$20/hr

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... successful operation of the Call Center. Participate in acting as an information source and ...

Sagility LLC

Human Resources Specialist

El Paso, TX · On-site

Sagility has more than 25,000 employees across 5 countries. The HR Specialist is responsible for providing operational and administrative support across key Human Resources functions, including ...

Sagility LLC

Temporary Recruiter

Concord, NC

$20/hr

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... successful operation of the Call Center. Participate in acting as an information source and ...

Sagility

RN Trainer (Contract)

Concord, NC · Remote

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Collaboration and stakeholder management with clients, operations, and quality teams. * Effective ...

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Sagility Jobs Information

Do workers at Sagility get paid breaks?

Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Sagility pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
86% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.

At Sagility, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
77% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Sagility affordable enough for their workers?

Only some people say the health insurance costs are okay.
50% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Sagility?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between November 2024 and November 2025.

Do workers at Sagility worry about hours?

Some people worry about getting enough hours.
53% of people report they worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and November 2025.

Do Sagility workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it for Sagility workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at Sagility?

Some people find it hard to get time off.
60% of people report it’s hard to get time off.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Sagility managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and November 2025.

Do jobs at Sagility spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it to take sick days at Sagility?

Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and June 2026.

Is working at Sagility good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
58% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Sagility feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Sagility get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Sagility?

Most people feel stressed here.
69% of people say they often feel stressed at work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Sagility enjoy their jobs?

Only some people enjoy their job.
52% of people report they don’t enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Sagility recommend working with their team?

Not many people recommend working with their team.
72% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Sagility?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Sagility?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Sagility’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Sagility is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.

What are the most popular job types at Sagility?

    What are the most popular jobs at Sagility?

    What are the most popular categories at Sagility?

    Infographic showing various Operations job openings at Sagility in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 46% Physical, and 54% Remote job distribution.

    Operations Supervisor

    Sagility LLC

    Concord, NC

    Full-time

    Posted 17 days ago

    Sagility rating

    4.6

    Company rating: 4.6 out of 10

    Based on 29 frontline employees who took The Breakroom Quiz

    63rd of 72 rated call and contact centers

    Job description

    Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

    The role of a Supervisor is to ensure the highest level of service for our clients by coaching and developing our customer service representatives and managing performance to consistently meet and exceed client expectations.

    Job title:

    Operations Supervisor

    Job Description:

    Education:

    • High School Diploma or equivalent required, Associates or Bachelor's degree preferred

    Experience:

    • 1+ years' experience in customer service, call center or related field, including 12 months in a supervisor capacity. Healthcare Industry Preferred.

    Mandatory Skills:

    • Excellent interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

    • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

    • Ability to improve and/or transform team processes across functions within the organization.

    • Ability to understand basic data and take appropriate action.

    • Ability to drive individual and team efficiency and productivity through effective and efficient metric management.

    • Ability to coach, train, and motivate employees and evaluate their performance.

    • Ability to effectively lead and develop team towards improved performance.

    • Ability to delegate and manage work loads and projects across functions within the organization.

    • Ability to successfully drive continuous improvement efforts by leading work streams related to call center metrics and monitoring tools.

    • Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

    Roles & Responsibilities:

    • Coach and develop team to achieve account specific and organization CPIs and KPIs.

    • Responsible for monitoring employee performance using coaching tool and performance dashboards based on CPIs and KPIs.

    • Responsible for managing employee performance to include coaching, reward and recognition activities and merit/performance reviews.

    • Responsible for clearly communicating client and organization's expectations on an individual and team basis.

    • Develop daily and weekly action Plans to address individual performance in relationship to team performance.

    • Responsible for employee accountability and productivity, utilizing tools and reporting provided by clients and organization.

    • Responsible for handling escalated and non-resolved customer calls.

    • Participate in cross-functional activities and communication to further Company's capabilities and improvements.

    • Responsible for communicating by personal example and ongoing dialogue compliance to Company's policies and procedures, e.g., conducting oneself as a positive role model for all employees, particularly our CSRs.

    • Promote teamwork and cooperative effort.

    • Help train and provide guidance to other CSRs within the organization

    • Maintain a clean, safe, and unobstructed work area, and practice good safety habits.

    • Provide internal and external customers with the highest quality service.


    The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

    Location:

    Work@Home USAUnited States of America

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