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Sagility

64 Sagility Customer Service Jobs Hiring Near You

Sagility

Customer Service Representative

Concord, NC · On-site

$15 - $20.25/hr

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Customer Service Representative Overview Customer Service Representatives (CSRs) serve as the ...

Sagility

$15/hr

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global ...

Sagility LLC

$15/hr

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global ...

Sagility LLC

Customer Service Representative

Concord, NC · On-site

$15 - $20.25/hr

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Customer Service Representative Overview Customer Service Representatives (CSRs) serve as the ...

Sagility

Vice President Client Services

Concord, NC · On-site

$129K - $165K/yr

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Proficiency in CRM software and other relevant tools. * In-depth knowledge of the healthcare ...

Sagility

Quality Analyst

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Remotely monitors customer service skills of all customer service representatives to ensure quality ...

Sagility

Quality Analyst

Concord, NC · Remote

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Remotely monitors customer service skills of all customer service representatives to ensure quality ...

Sagility LLC

Vice President Client Services

$141K - $181K/yr

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Proficiency in CRM software and other relevant tools. * In-depth knowledge of the healthcare ...

Sagility

Licensed Health Insurance Agents

Jacksonville, FL · On-site

$20 - $21/hr

Sagility has more than 25,000 employees across 5 countries. Job title: Licensed Health Insurance ... Educate customers on available health plans, benefits, products, and services * Recommend solutions ...

New

Sagility

Licensed Health Insurance Agents

Cleveland, OH · On-site

$20 - $21/hr

Sagility has more than 25,000 employees across 5 countries. Job title: Licensed Health Insurance ... Educate customers on available health plans, benefits, products, and services * Recommend solutions ...

New

Sagility

Licensed Health Insurance Agents

Raleigh, NC · On-site

$20 - $21/hr

Sagility has more than 25,000 employees across 5 countries. Job title: Licensed Health Insurance ... Educate customers on available health plans, benefits, products, and services * Recommend solutions ...

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All JobsSagility Customer Service Jobs

Sagility Jobs Information

Do workers at Sagility get paid breaks?

Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Sagility pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
86% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.

At Sagility, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
77% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Sagility affordable enough for their workers?

Only some people say the health insurance costs are okay.
50% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Sagility?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between November 2024 and November 2025.

Do workers at Sagility worry about hours?

Some people worry about getting enough hours.
53% of people report they worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and November 2025.

Do Sagility workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it for Sagility workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at Sagility?

Some people find it hard to get time off.
60% of people report it’s hard to get time off.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Sagility managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and November 2025.

Do jobs at Sagility spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it to take sick days at Sagility?

Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and June 2026.

Is working at Sagility good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
58% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Sagility feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Sagility get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Sagility?

Most people feel stressed here.
69% of people say they often feel stressed at work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Sagility enjoy their jobs?

Only some people enjoy their job.
52% of people report they don’t enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Sagility recommend working with their team?

Not many people recommend working with their team.
72% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Sagility?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Sagility?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Sagility’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Sagility is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.

What are the most popular job types at Sagility?

    What are the most popular jobs at Sagility?

    What are the most popular categories at Sagility?

    Infographic showing various Customer Service job openings at Sagility in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 46% Physical, and 54% Remote job distribution.

    Customer Service Representative

    Sagility

    Concord, NC • On-site

    $15 - $20.25/hr

    Full-time

    This job post has expired today. Applications are no longer accepted.

    Sagility rating

    4.6

    Company rating: 4.6 out of 10

    Based on 29 frontline employees who took The Breakroom Quiz

    63rd of 72 rated call and contact centers

    Job description

    Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

    Job title:

    Customer Service Representative

    Job Description:

    Overview
    Customer Service Representatives (CSRs) serve as the frontline connection betweenthe clientand its customers. They are responsible for handling inquiries, resolving issues, and deliveringa positivecustomer experience across all communication channels. CSRs must be professional, detail-oriented, and committed to providing high-quality support.

    Responsibilities

    • Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and courteous manner

    • Resolve customer issues efficiently and effectively while maintaining a high level of customer satisfaction

    • Document customer interactions and update account records accurately in the system

    • Escalate complex issues to appropriate teams or supervisors when needed

    • Maintain knowledge of company products, services, and policies to provide accurate information to customers

    • Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction scores

    • Follow communication scripts and standard operating procedures where applicable

    • Participate in training and coaching sessions to improve performance and service quality

    Location:

    Work@Home USAUnited States of America

    What Sagility employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

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