About the teamย
Great user experiences come from people who have the vision to see the big picture while stillย maintainingย an incredibleย attention to detail. The User Experience team at Roku comprises UX designers, researchers, and writers who work collaboratively with our world-class Product and Engineering teams to meet customer needs for a Roku experience that delivers simplicity and delight. The UX Research sub-team is a tightly knit horizontal resource within the larger UX team at Roku.ย
About the roleย
This role is dedicated to Roku TV (RTV).ย You'llย join the team shaping the vision and execution of our TV products and features, ensuring they continue to set the global benchmark for performance and ease of use.ย
Roku is hiring anย experiencedย UX Researcher to lead high-impact research across our full TV portfolio. In this role,ย you'llย deeply understand how people interact with Roku devices and ensure a cohesive,ย simpleย experience across partner brands and device tiers.ย You'llย operateย at the crucial intersection of physical hardware and the Roku OS. Your insights will uncover user needs and pain points and directly drive the evolution of new TVย experiencesย -ย from out-of-the-box setup and hardware performance to picture quality optimization and the future of TV hardwareย -ย making a tangible, visible impact across Roku's most widely used experiences.ย
You'llย partner closely with Product Management, Design, and Engineering to align research with technical roadmaps and business priorities, turning insights into decisions that ship. Together,ย you'llย ensure Roku delivers a simple, delightful entertainment experienceย that is groundedย in user needs and felt across every TV we build.ย ย
For California Only - The estimated annual base salary for this position is betweenย $140,000 - $150,000ย annually.ย Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.ย This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.ย
Whatyou'llย be doingย
- Develop, plan, andexecute research initiativesin collaboration with UX Research managers, other UX researchers, product managers, leaders at Roku, UX and visual designers, and othersย
- Utilize your research insights to influence the selection, definition, and design of product offerings that maximize engagement, leading to high customer retentionย
- Collect and analyze user behavior through bothgenerativeand evaluative methodologiesย
- Effectively present research insightsto diversestakeholder audiences through written reports and presentationsย
- Work closely with multiple key stakeholders toidentifythe problems and business goals that your research will addressย
- Be a deeply embedded member of product teams, while also being a strong collaborator on the UX research teamย
We're excited if you haveย
- 2 toย 3 years' experienceย as a UX Researcher in industry settings (not including academic experience)
- Experience building with AI (Claude Code, CoPilot, or similar)
- Proven skill with a broad methodological toolkit, including interviews, usability testing, surveys, field studies, diary studies, and quantitative analysisย
- Confidence in selecting the mostappropriate methodsfor a given problem or questionย
- Experience collaborating with teams of business leaders, designers, researchers, and product managers throughout the planning and development processย
- Experience gathering and understanding business strategy, and finding the right balance between user and business needsย
- Excellent communication,facilitation, presentation, interpersonal, and analytical skillsย
- Experience with mixed methods researchย
- Strong project management skills with the ability to define, plan, and lead projects forwardย
- Experience in the entertainment field, working with teams producing TV/Movies, is a plusย
- An ability toย operateย withย appropriate guidance: Youย haveย experienceย contributing to and, whenย appropriate, leading partsย ofย the research approach for whole products, including multi-phase planning; buildingย relationships with stakeholders and including them in the process; and proactively suggesting research needs/methodsย in partnership with your manager and cross-functional teammatesย
- Comfortable with accepting guidance from UX Research managers or senior-level researchers toย optimizeย the research approach, as well as from non-research stakeholdersย
- A passion for researching peopleย
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