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What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is it like to work at Relativity?

Relativity is a technology company that values innovation, collaboration, and customer-centricity, fostering a dynamic and fast-paced work environment.

The company's team structure is designed to encourage cross-functional collaboration, with a flat organizational hierarchy and a focus on empowering employees to take ownership of their projects. Relativity's mission is to revolutionize the way people work with data, and its products are used by various industries, including law, finance, and government.

Working at Relativity may appeal to candidates who are passionate about technology, data analysis, and problem-solving, as the company offers opportunities to work on cutting-edge projects, develop new skills, and contribute to the growth of a rapidly expanding organization.
What are the most popular jobs at Relativity?
What are the most popular categories at Relativity?
Infographic showing various Desktop Support job openings at Relativity in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 30% Physical, 24% Hybrid, and 46% Remote job distribution.
Manager, Digital Forensics & Cyber Investigations

Manager, Digital Forensics & Cyber Investigations

Hilco Global

Washington, DC • On-site

Full-time

Posted 23 days ago

Job description

Job Summary:
Hilco Global is a diversified financial services company that provides integrated professional services and capital solutions. They are seeking a Manager for their Global Investigations & Dispute Resolution practice, focusing on digital forensics and cyber-enabled investigations, where the role involves leading the execution of investigations and analyzing digital evidence.
Responsibilities:
• Lead day-to-day execution of digital forensics and cyber investigations workstreams, including evidence preservation, forensic collection, artifact analysis, timeline reconstruction, and reporting
• Conduct or oversee forensic imaging, targeted collections, cloud and collaboration-platform collections, mobile-device collections, mailbox collections, log preservation, and other evidence acquisition activities where appropriate
• Analyze artifacts from laptops, desktops, servers, mobile devices, email, cloud repositories, collaboration platforms, file shares, logs, and other sources of digital evidence
• Support investigations involving unauthorized access, data misuse or exfiltration, file deletion or movement, USB activity, off-channel communications, insider risk, business email compromise, and technology-enabled misconduct
• Develop clear timelines and user-activity reconstructions that connect system artifacts, communications, documents, access logs, metadata, and business records
• Maintain chain-of-custody documentation, defensible procedures, workpapers, and quality-control protocols
• Coordinate with forensic accounting, investigative, e-discovery, analytics, legal, IT, HR, compliance, and security teams to connect technical findings to broader factual and financial issues
• Prepare and review client-facing reports, memoranda, presentations, timelines, and exhibits explaining digital evidence in clear, non-technical language
• Supervise, coach, and develop Analysts, Associates, and other team members through active review and feedback
• Support proposals, pitch materials, recruiting, training, tool evaluation, and other internal practice-building initiatives
Qualifications:
Required:
• Bachelor's degree in computer science, information systems, cybersecurity, digital forensics, accounting, finance, business, or a related discipline required; candidates with master's degrees or other advanced technical degrees are strongly encouraged and will be prioritized
• Approximately 4-7 years of relevant experience in digital forensics, cyber investigations, forensic technology, incident investigation, insider-risk investigations, or related professional services
• Hands-on experience with forensic acquisition, evidence preservation, chain of custody, artifact analysis, timeline development, and defensible technical workpapers
• Familiarity with Windows, macOS, mobile, cloud, email, collaboration, and enterprise logging environments
• Strong report-writing, presentation, and client communication skills, including the ability to explain technical issues to counsel and business stakeholders
• Experience supervising junior professionals and managing workstreams, deadlines, and quality-control processes
• Willingness to travel based on client and business needs
Preferred:
• Experience with tools such as EnCase, FTK, Cellebrite, Magnet AXIOM, X-Ways, Nuix, Relativity, Microsoft Purview, Google Vault, CrowdStrike, Splunk, or similar platforms
• Professional credentials such as EnCE, GCFE, GCFA, GASF, CCE, CFCE, CISA, CISSP, RCA, CEDS, or similar certifications are advantageous
Company:
Hilco Global is an international financial services company. Founded in 1987, the company is headquartered in Northbrook, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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