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64 Relativity Research Jobs Hiring Near You

Relativity

Product Manager - Enrichment

Columbus, OH · On-site

Ensure customers have successful experiences by helping Relativity enablement teams and acting with ... Speakto internal stakeholders including engineering, user researchers, and designersabout the ...

Relativity

Software Engineer

Chicago, IL · On-site

$79K - $119K/yr

Posting Type Hybrid Job Overview WHO WE ARE Relativity is a leading legal data intelligence company ... Research and Development, System Integration, Troubleshooting

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Relativity Jobs Information

What is it like to work at Relativity?

Relativity is a technology company that values innovation, collaboration, and customer-centricity, fostering a dynamic and fast-paced work environment.

The company's team structure is designed to encourage cross-functional collaboration, with a flat organizational hierarchy and a focus on empowering employees to take ownership of their projects. Relativity's mission is to revolutionize the way people work with data, and its products are used by various industries, including law, finance, and government.

Working at Relativity may appeal to candidates who are passionate about technology, data analysis, and problem-solving, as the company offers opportunities to work on cutting-edge projects, develop new skills, and contribute to the growth of a rapidly expanding organization.

What makes Relativity an attractive place to work?

Relativity is a leading provider of cloud-based data platforms for the legal and compliance industries, known for its innovative approach to data management and e-discovery solutions. The company's workplace culture values collaboration, innovation, and employee growth, with opportunities for professionals to work on cutting-edge projects and develop their skills in a dynamic and supportive environment. Joining Relativity can offer individuals a chance to contribute to the company's mission of making data more accessible and usable, while also advancing their careers in a rapidly evolving industry.
What are the most popular jobs at Relativity?
What are the most popular categories at Relativity?
Infographic showing various Research job openings at Relativity in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 19% Physical, 6% Hybrid, and 75% Remote job distribution.
Senior Manager, Technical Account Management

Senior Manager, Technical Account Management

Relativity

Columbus, OH • On-site

$159K - $239K/yr

Other

PTO

Posted 15 days ago

Job description

Posting Type

Remote/Hybrid

Job Overview

TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As the manager of the Service Delivery Team, you will work with theTechnical Account Managers (TAM) proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.
As a Manager on the Technical Account Management (TAM) Team, you will be responsible for providing Technical, Policy, and Procedure guidance to your teams. The TAM Manager should have intimate knowledge on all TAM process and procedures. The TAM Manager will be responsible for ensuring that Services are provided in an uninterrupted manner. The TAM Manager will be responsible for balancing the team's workload, reassigning accounts as needed due to PTO and scheduled trainings. The TAM Manager should be organized, attentive to details, and meet all our department goals and metrics. The TAM Manager informs their manager of issues regarding personnel, performance, client perception, and project status, and works closely with Product and Engineering teams to ensure consistent, high-quality service of our product. The TAM Manager is also responsible for the professional development of their reports.

Job Description and Requirements

  • Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
  • Manage towardTAMKPI's
  • Ensure team is driving internal service review meetings covering performance, service improvements, quality, and process
  • Ensure team members are proactivelymonitoringopen tickets, tenanthealthand removing any existing blockers for the customer.
  • OverseeTAMteam as they provide complex responsive support to clients during normal business hours and after hours.
  • Oversee team as they complete all daily tasks and projects as requested, on-time, and with attention to detail and quality.
  • Provide excellent customer service using the communication methodsdesignatedby Relativity.
  • Maintain the flexibility to work any on-call schedules, or othertime framesas needed or requested
  • Translate businessobjectivesanddeterminehow to use resources to meetobjectivesand goals
  • Manage issues of diverse and ambiguous scope which require evaluation of a variety of factors and current business trends
  • Coach and develop employees to expand upon their technical and Relativity related skill setsand drive towards high performance.
  • Commitment to and consistent demonstration of core company values

Qualifications

  • Knowledge of Relativity

  • Strong customer service skills; comfort working with senior level executives both internally and externally

  • Ability to translate technical problems and issues into terminology that can be understood by non-technical audiences

  • Provenexperience with SQL and Windows platform, and/orexperience troubleshooting complex technical issuesacross the enterprise.

  • Strongwritten and verbal communication skills

  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines.

  • Ability to manage multiple projects simultaneouslyand prioritize based on company and teamobjectives.

  • Meticulous attention to detail.

  • Experience working inaSaaS,IaaSand/orHybridenvironments.

  • Experience with and knowledge of e-discovery industry and products.

  • Experience troubleshooting Microsoft Azure

  • ExperiencetroubleshootingVMs, Storage and Networking

  • ITIL Certification

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$159,000 and $239,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Data Intelligence, Data Security, Government Contracts, Information Governance, Legal Practices, Legal Research, Policy Analysis, Strategic Planning, Technology Implementations, Vendor Management

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