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60 Prudential Customer Service Jobs Hiring Near You

Prudential

Regional Relationship Manager

Newark, NJ

$106K - $174.90K/yr

... service, customer service, installation, and RFP processing. Foster strong relationships with ... Prudential is required by state specific laws to include the salary range for this role when hiring ...

Prudential

Annuities Internal Wholesaler

Portland, ME · On-site

... Prudential solutions to their customers. * Grow, develop, and manage your own territory ... Financial Services experience required * Ability to drive results and increase presence and market ...

Prudential

Annuities Inbound Sales Consultant

Shelton, CT · Hybrid

$57.20K - $94.40K/yr

... leading financial services institutions! Prudential Annuities, a division within Prudential ... In this role, you will work on a vibrant team of 20-25 customer-focused individuals. In this fast ...

Prudential

Annuities Internal Wholesaler

Newark, NJ · On-site

... Prudential solutions to their customers. * Grow, develop, and manage your own territory ... Financial Services experience required * Ability to drive results and increase presence and market ...

Prudential

Annuities Inbound Sales Consultant

Newark, NJ · Hybrid

$57.20K - $94.40K/yr

... leading financial services institutions! Prudential Annuities, a division within Prudential ... In this role, you will work on a vibrant team of 20-25 customer-focused individuals. In this fast ...

Prudential

Group Insurance Team Lead, Claims

Newark, NJ · On-site

$89K - $147K/yr

Lead the team to achieve customer service and claims management excellence. * Ensure accuracy of ... Prudential is required by state specific laws to include the salary range for this role when hiring ...

Prudential

Disability Claims Examiner - LTD

Newark, NJ · Remote

$53.30K - $88K/yr

... excellent customer service while managing an assigned block of around 95 to 100 Long-Term ... Deliver an exceptional customer experience that serves to differentiate Prudential from our ...

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All JobsPrudential Customer Service Jobs

Prudential Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What is it like to work at Prudential?

Prudential is a global financial services company that values diversity, inclusion, and innovation, fostering a collaborative and dynamic work environment. The company's structure is divided into various business units, including life insurance, retirement, and asset management, allowing employees to work on a wide range of projects and develop diverse skill sets. Working at Prudential may appeal to candidates who are interested in a career in finance, are passionate about making a positive impact on people's lives, and value a company that prioritizes employee development and growth.

Do workers at Prudential get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and March 2026.

Does Prudential pay people when they’re sick?

Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and March 2026.

At Prudential, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
76% of people say they have to use vacation days when they’re out sick.
Based on data from 17 people who took the Breakroom Quiz between June 2025 and March 2026.

Is the health insurance from Prudential affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Prudential?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and March 2026.

Do workers at Prudential worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and November 2025.

Do Prudential workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it for Prudential workers to change shifts?

Most people find it easy to change shifts.
80% of people report that it’s easy to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it to get time off at Prudential?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and March 2026.

Do Prudential managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and November 2025.

Do workers at Prudential do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
85% of people report that they don’t do extra unpaid work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it to take sick days at Prudential?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and March 2026.

Is working at Prudential good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Prudential feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Prudential get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and March 2026.

Is it stressful to work at Prudential?

Some people feel stressed out here.
56% of people say they often feel stressed out at work.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Prudential enjoy their jobs?

Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Prudential recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people get enough training when they start at Prudential?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people get support to advance at Prudential?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people think Prudential’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
65% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers feel well informed about how Prudential is doing?

Most people feel well informed about how the company is doing.
84% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and March 2026.
What are the most popular job types at Prudential?
    What are the most popular jobs at Prudential?
    What are the most popular categories at Prudential?
    Infographic showing various Customer Service job openings at Prudential in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 79% Physical, 11% Hybrid, and 10% Remote job distribution.
    Financial Services Associate (Hybrid)

    Financial Services Associate (Hybrid)

    Prudential

    Thousand Oaks, CA • On-site

    $45.70K - $75.50K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 6 days ago

    Prudential rating

    8.6

    Company rating: 8.6 out of 10

    Based on 43 frontline employees who took The Breakroom Quiz

    73rd of 258 rated insurance

    Job description

    Job Classification:

    Operations - Insurance Operations

    How often do you get an opportunity to join a Fortune 500 company? Now's your Chance! Start a career journey with Prudential Financial in our Thousand Oaks Operations Unit. Prudential is a leader in solving the world's retirement challenges, and we are looking for career-oriented candidates.

    Our Financial Service Associates are responsible for all functions of the operation. As part of a cross functional team, Associates will seamlessly transition between the processing of financial transactions and answering phones as part of a call center. Transactions are generated and processed within a recordkeeping system enabling automation of key functions. Becoming a Financial Service Associate includes a comprehensive introduction and training program that allows associates to develop technical expertise, process knowledge and a solid foundation of Prudential's Operations.

    This position is a great step on your career path with Prudential.

    This will be a hybrid role based out of Thousand Oaks, CA and requires your on-site presence on a reoccurring basis as determined by your business.

    Qualifications for this position include:

    • Excellent verbal and written skills

    • 2 years of customer service experience

    • Strong commitment to providing exceptional customer service.

    • Outstanding active listening skills and the ability to engage customers to determine their unique financial needs and preferences.

    • Detail oriented

    • Ability to multitask, possessing strong analytical, interpersonal, and decision-making skills.

    • Computer literate, with experience in Microsoft Office suite, including the ability to navigate between multiple computer applications.

    We also prefer, but do not require:

    • Knowledge of retirement products, or other experience in the Financial Industry.

    • Associate or Bachelor's Degree or equivalent work experience.

    #LI-MG1

    What we offer you:Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $45,700.00 to $75,500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

    • Market competitive base salaries, with a yearly bonus potential at every level.

    • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

    • 401(k) plan with company match (up to 4%).

    • Company-funded pension plan.

    • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

    • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

    • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

    • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

    Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

    Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

    Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

    If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

    If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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