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72 Prometric Call Center Manager Jobs Hiring Near You

NextDeavor

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Description Call Center Manager Full-time Omaha, NE, US Exclusive confidential search - details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale ...

NextDeavor

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Description Call Center Manager Full-time Omaha, NE, US Exclusive confidential search - details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully ...

Bath Concepts

Call Center Manager

Modesto, CA · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

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Prometric Jobs Information

What is it like to work at Prometric?

Prometric is a company that values innovation and customer satisfaction, striving to create a dynamic and supportive work environment. As a leading provider of technology-enabled testing and assessment solutions, Prometric's team structure is designed to foster collaboration and expertise in areas such as software development, operations, and customer support. Working at Prometric may appeal to candidates who are interested in contributing to the advancement of education and workforce development, as the company's mission is to help individuals achieve their goals through secure, reliable, and accessible testing and assessment services.

What makes Prometric an attractive place to work?

Prometric is a leading global provider of technology-enabled testing and assessment solutions, serving a diverse range of industries including healthcare, education, and professional licensing. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professionals to contribute to the development of cutting-edge assessment technologies. By joining Prometric, individuals can leverage their skills and expertise to make a meaningful impact in the lives of millions of test-takers worldwide, while also advancing their careers through ongoing training and professional development.

Do workers at Prometric get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and October 2025.

Does Prometric pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
70% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Is the health insurance from Prometric affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.

Do people get paid time off at Prometric?

Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 0% of people with changing schedules find out their shifts one week or less ahead of time.
  • 88% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 8 people who took the Breakroom Quiz between December 2024 and October 2025.

Do workers at Prometric worry about hours?

Most people worry about getting enough hours.
73% of people report they worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

Do Prometric workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it for Prometric workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to get time off at Prometric?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Prometric managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
73% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

Do jobs at Prometric spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
36% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to take sick days at Prometric?

Some people find it hard to take sick days.
50% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Prometric feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
50% of people say they’re not treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Prometric get to take their breaks without interruption?

Only some people get breaks without interruption.
38% of people report that their breaks get interrupted.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and October 2025.

Is it stressful to work at Prometric?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Prometric enjoy their jobs?

Only some people enjoy their job.
67% of people report they don’t enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and October 2025.

Do people at Prometric recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get enough training when they start at Prometric?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at Prometric?

Most people aren’t given support to advance their career here.
In the last year, 75% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and October 2025.

Do people think Prometric’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how Prometric is doing?

Most people don’t feel well informed about how the company is doing.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and October 2025.
What other companies are hiring for Call Center Manager jobs?
What are the most popular jobs at Prometric?
What are the most popular categories at Prometric?
Infographic showing various Call Center Manager job openings at Prometric in the United States as of August 2026, with employment types broken down into 2% As Needed, 54% Full Time, and 44% Part Time. Highlights an 100% Physical job distribution.

Call Center Manager

NextDeavor

Omaha, NE • Remote

$100K - $130K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description Call Center Manager Full-time Omaha, NE, US Exclusive confidential search - details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi-time-zone workforce. Here's How You'll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here's What You'll Need to Be Successful in This Role
  • Bachelor's degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here's What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range $100,000 - $130,000 Ready to Make Your Mark? This role may fill quickly. Submit your resume to be considered. Apply with Pioneers here Pay Range $100,000.00 Annually to $130,000.00 Annually

Apply