20 Alignment Health Call Center Manager Jobs Hiring Near You

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. Alignment Health is seeking an organized, compassionate, and motivated bilingual Spanish Health Coach and Educator to join the interdisciplinary Care Anywhere team in Los Angeles / Orange County, California. As a Hybrid Health Coach & Educator you will conduct home and virtual (telehealth and telephonic) visits to develop a wellness coaching relationship with patients, caregivers, and families through the process of actively working towards better health by providing support, encouragement, and education.

Must conduct between 6-8 home visits per day.

Mileage reimbursement provided from the time you leave home to the time you return.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pacific Time

• Contacts patients that are eligible for Alignment’s Care at Home program and provides necessary wellness coaching to reduce or eliminate high-risk behaviors
• Collaborates with advanced practice clinicians and/or social worker to develop an action plan
• Encourages adoption of habits that are conducive to a higher quality of life
• Responsible for delivering a high level of patient service and increasing member retention and satisfaction
• Assists patients with accessing community resources and social services to address social determinants impacting health and wellbeing
• Develops and distributes health education materials to identified patients, caregivers, and/or families
• Coordinates Care with other Alignment team members, including health-related vendors for optimal patient care

• Experience:
  • Required: Minimum 1+ year of experience as a wellness or health coach or educator
  • Preferred: Senior care experience
• Education:
  • Required: High School Diploma or GED. Associate’s degree or two years additional experience in lieu of education.
  • Preferred: Bachelor’s Degree
• Specialized Skills:
  • Required: Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Solid knowledge of specific diseases, lifestyle-related topics, nutrition, and exercise.
  • Knowledge of and experience with applying the stages of change or a similar behavior change model
  • Excellent interpersonal skills with the ability to foster trust and respect among customers and coworkers.
  • Able to work independently and remotely.
  • Able to work with protected health information and maintain absolute confidentiality and privacy in accordance with HIPAA regulations and AHP policies
  • Proficient computer skills including Microsoft Office Excel, Word and PowerPoint
  • Ability to work a flexible schedule
  • Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors
  • Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly
  • Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
  • Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
  • Preferred: Bilingual English and Spanish

• Required: Current and valid California Driver's License and reliable transportation.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $48,373.00 - $72,559.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care - one person at a time.