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63 Tbc Call Center Manager Jobs Hiring Near You

The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques ...

Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...

Call Center Manager

Omaha, NE ยท On-site

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully ...

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Call Center Manager

NJ ยท On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

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Call Center Manager

Hawai'i Island Community Health Center

Hilo, HI โ€ข On-site

$54K - $74K/yr

Full-time

Posted 9 days ago


Job description

Hawaii Island Community Health Center

Job Title: Call Center Manager

Pay Rate-$54,825-$74,175 (Compensation will be determined based on qualifications and experience)


About the Role:

The Call Center Manager oversees daily call center operations, ensuring patients receive professional, timely, and respectful service while supervising staff training, maintaining protocols, supporting patient access systems, and resolving customer service concerns.

Minimum Qualifications:

  • Required-High School graduate or GED certificate and 2 or more years related experience and/or training is required; OR any equivalent combination of experience, training and/or education.
  • Preferred-1 year of supervisory experience


The Call Center Manager manages daily call center operations and supervises call center staff to ensure patients receive timely, professional, and compassionate service. Responsibilities include handling patient calls, scheduling appointments, directing urgent inquiries, maintaining accurate patient information and records, resolving complaints, monitoring team performance, providing staff training, preparing schedules and reports, and ensuring compliance with clinic policies, workflows, and HIPAA regulations.

Skills:

Requires general office and computer skills, the ability to manage multiple tasks and deadlines, follow direction, and take initiative to resolve patient concerns effectively.