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Prometric

72 Prometric Customer Service Representative Jobs Hiring Near You

prometric

Test Center Administrator (FT)

Worthington, OH · On-site

$12.25 - $15/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Fairborn, OH · On-site

$12.50 - $15/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

Prometric

Test Center Administrator (FT)

Fairborn, OH · On-site

$16.70/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Worthington, OH

$12.25 - $15/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Worthington, OH · On-site

$12.25 - $15/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Worthington, OH · On-site

$12.25 - $15/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Fairborn, OH

$12.50 - $15/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Fairborn, OH · On-site

$12.50 - $15/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Worthington, OH · On-site

$12.25 - $15/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Worthington, OH · On-site

$12.25 - $15/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

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Prometric Jobs Information

What is it like to work at Prometric?

Prometric is a company that values innovation and customer satisfaction, striving to create a dynamic and supportive work environment. As a leading provider of technology-enabled testing and assessment solutions, Prometric's team structure is designed to foster collaboration and expertise in areas such as software development, operations, and customer support. Working at Prometric may appeal to candidates who are interested in contributing to the advancement of education and workforce development, as the company's mission is to help individuals achieve their goals through secure, reliable, and accessible testing and assessment services.

What makes Prometric an attractive place to work?

Prometric is a leading global provider of technology-enabled testing and assessment solutions, serving a diverse range of industries including healthcare, education, and professional licensing. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professionals to contribute to the development of cutting-edge assessment technologies. By joining Prometric, individuals can leverage their skills and expertise to make a meaningful impact in the lives of millions of test-takers worldwide, while also advancing their careers through ongoing training and professional development.

Do workers at Prometric get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and October 2025.

Does Prometric pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
70% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Is the health insurance from Prometric affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.

Do people get paid time off at Prometric?

Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 0% of people with changing schedules find out their shifts one week or less ahead of time.
  • 88% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 8 people who took the Breakroom Quiz between December 2024 and October 2025.

Do workers at Prometric worry about hours?

Most people worry about getting enough hours.
73% of people report they worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

Do Prometric workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it for Prometric workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to get time off at Prometric?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Prometric managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
73% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

Do jobs at Prometric spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
36% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to take sick days at Prometric?

Some people find it hard to take sick days.
50% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Prometric feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
50% of people say they’re not treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Prometric get to take their breaks without interruption?

Only some people get breaks without interruption.
38% of people report that their breaks get interrupted.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and October 2025.

Is it stressful to work at Prometric?

Most people feel stressed here.
77% of people say they often feel stressed at work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Prometric enjoy their jobs?

Only some people enjoy their job.
67% of people report they don’t enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and October 2025.

Do people at Prometric recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get enough training when they start at Prometric?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at Prometric?

Most people aren’t given support to advance their career here.
In the last year, 75% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and October 2025.

Do people think Prometric’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how Prometric is doing?

Most people don’t feel well informed about how the company is doing.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and October 2025.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Prometric?

What are the most popular categories at Prometric?

Infographic showing various Customer Service Representative job openings at Prometric in the United States as of August 2026, with employment types broken down into 3% As Needed, 48% Full Time, and 49% Part Time. Highlights an 100% Physical job distribution.

Test Center Administrator (FT)

prometric

Worthington, OH • On-site

$12.25 - $15/hr

Full-time

Vision, Retirement, PTO

Re-posted 16 days ago

Prometric rating

4.4

Company rating: 4.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

481st of 499 rated business services

Job description

JOB TITLE:                               Test Center Administrator

REPORTS TO:                          Test Center Manager

DEPARTMENT:                         Test Center

LOCATION:                               Worthington, OH

TEST CENTER ADDRESS:      450 W Wilson Bridge Rd #210, Worthington, OH 43085

Please complete this brief questionnaire 

What To Expect On First Day(VIDEO) 

JOB OVERVIEW:

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world.  These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.  

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.       


PERKS for employees hired for 20+ hours: 

  • 12 Paid Holidays Off annually based on work schedule and start date 
  • No selling or quotas 
  • Office setting environment 
  • No inventory, stocking, floor moves or overnight shifts! 
  • Paid training
  • Sick time prorated based on start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA

Include these PERKS for employees hired for Full Time: 

  • Legal
  • Vacation

AVAILABLE SCHEDULE:

  • Full Time - Hours Will Vary
  • Schedule:  Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
  • Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
  • Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

  • Maintain and apply expert knowledge of test center policies, practices and procedures 
  • Greet examinees and verify identification 
  • Perform required security checks including the use of wands
  • Continuously monitor candidates as they complete exams
  • Report and/or resolve candidate issues with urgency   
  • Maintain secure environment and materials in the test center at all times 
  • Ensure every candidate receives a fair and comfortable testing experience
  • Report any occurrences outside company guidelines
  • Ability to be flexible with scheduling based on Prometric days of operations  
  • Represent Prometric's vision, mission and values
  • Safeguard the test center from misconduct  
  • If applicable, digitally scan and record candidate fingerprint identification  

QUALIFICATIONS:

EDUCATION:

  • High school diploma or equivalent required
  • College experience a plus

EXPERIENCE:

  • Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
  • Must be 18 years of age to qualify

SKILLS:

  • Ability to communicate professionally and effectively with candidates and coworkers
  • Ability to write detailed and accurate reports and correspondence 
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation 
  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS

  • Must be able to bend, stoop, and lift up to 40 pounds 
  • Ability to remain in a stationary position for extended periods of time while administering exams 
  • Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room 
  • Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

What Prometric employees say

Pay

Benefits

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