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60 Openai Support Engineer Jobs Hiring Near You

OpenAI

Android Engineer, ChatGPT Engineering

New York, NY · On-site

$185K - $385K/yr

About the Team The ChatGPT organization at OpenAI supports our mission by innovating across ... About the Role We're hiring an Android Software Engineer to lead development of new Android ...

OpenAI

Developer Experience Engineer

San Francisco, CA · On-site

$198K - $335K/yr

About the Team The Developer Experience team at OpenAI has a singular focus: empowering developers ... We ensure developers have the tools, resources, and support they need to unlock AI's full potential.

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What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

What other companies are hiring for Support Engineer jobs?
What are the most popular jobs at Openai?
What are the most popular categories at Openai?
Infographic showing various Support Engineer job openings at Openai in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 68% Physical, 25% Hybrid, and 7% Remote job distribution.
Android Engineer, ChatGPT Engineering

Android Engineer, ChatGPT Engineering

OpenAI

New York, NY

Full-time

Posted 5 days ago

Job description

About the Team

The ChatGPT organization at OpenAI supports our mission by innovating across multiple core domains - from Growth and Personalization to Search Infrastructure and beyond. We're scaling teams that build experiences, tools, and systems that power ChatGPT on every platform where users engage.

About the Role

We're hiring an Android Software Engineer to lead development of new Android experiences for ChatGPT.

In this role, you will:

  • Design and develop new features and capabilities for ChatGPT's Android app.

  • Establish strong engineering standards for performance, reliability, and code quality.

  • Collaborate with cross-functional partners to craft experiences that resonate with users.

  • Shape technical decisions and define long-term architecture for mobile platforms.

  • Mentor and influence peers through code reviews and shared ownership.

You might thrive in this role if you:

  • You have strong expertise in Android (Kotlin/Java), modern architecture patterns, and Jetpack.

  • You're passionate about mobile UX and system performance.

  • You enjoy working in dynamic, cross-functional environments.

    We are open to hiring in San Fransisco, New York and Seattle.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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