Business Analyst
Manhattan, NY · On-site
... and continued customer success. This role involves managing project timelines, creating ... Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services ...
61 Mindlance Customer Service Jobs Hiring Near You
Business Analyst
Manhattan, NY · On-site
... and continued customer success. This role involves managing project timelines, creating ... Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services ...
Mindlance Jobs Information
What is it like to work at Mindlance?
Mindlance is a global IT consulting firm that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment.
The company's team structure is designed to encourage knowledge sharing and skill development, with a flat organizational hierarchy and opportunities for professional growth. Mindlance's mission is to deliver cutting-edge technology solutions that drive business success for its clients.
Working at Mindlance may appeal to candidates who are passionate about technology and eager to work on diverse projects, with opportunities to collaborate with a global team of experts and develop a wide range of skills in a fast-paced and dynamic industry.
The company's team structure is designed to encourage knowledge sharing and skill development, with a flat organizational hierarchy and opportunities for professional growth. Mindlance's mission is to deliver cutting-edge technology solutions that drive business success for its clients.
Working at Mindlance may appeal to candidates who are passionate about technology and eager to work on diverse projects, with opportunities to collaborate with a global team of experts and develop a wide range of skills in a fast-paced and dynamic industry.
What makes Mindlance an attractive place to work?
Mindlance is a global IT staffing and consulting company that has established itself as a reputable player in the industry, providing innovative solutions to clients across various sectors. The company's work environment is characterized by a culture of collaboration, innovation, and flexibility, offering employees opportunities to work on diverse projects and develop their skills in a dynamic setting. By joining Mindlance, professionals can expect to be part of a global network, with access to training programs, mentorship, and opportunities to work on high-profile projects, ultimately contributing to the company's mission of delivering exceptional results to clients.
What are the most popular job types at Mindlance?
What are the most popular jobs at Mindlance?
What are the most popular categories at Mindlance?
Business Analyst
Manhattan, NY • On-site
Mindlance •
Recruiting and Staffing Services • 1 - 5K employees1,001 - 5,000 employees
Full-time
Re-posted 25 days ago
Job description
Job Summary:
Mindlance is a national recruiting company which partners with many of the leading employers across the country. As the Senior Business Analyst, you will take the lead on the rollouts of our suite of products to ensure adoption and continued customer success. This role involves managing project timelines, creating documentation, and leading testing to enhance user satisfaction.
Responsibilities:
• Own and manage the milestones and timelines of all product rollouts for our NY based product team
• Support product launches through pilot phase by troubleshooting and resolving user issues
• Ensure the successful transfer of support to the appropriate teams
• Create and maintain training, support, and other product documentation
• Manage project timelines and consistently report status to sponsors and stakeholders
• Become a subject matter expert in various areas of the business and leverage experience to identify areas of product and process improvements
• Document existing business processes and help refine or create new processes as needed
• Monitor product analytics and identify areas of opportunity to ensure user satisfaction
• Lead product and user acceptance testing to ensure requirements have been met
Qualifications:
Required:
• Minimum 5 years of relevant Business Analysis experience
• A desire to deliver the best customer experience and exceed expectations
• Experience in translating tech speak into intuitive, easy to understand training and support documents
• Must be able to demonstrate strong writing and communication skills
• Ability to interface directly with senior business stakeholders and users
• Ability to get into the weeds on multiple products at one time
• Experience creating/reviewing test scenarios and participating in testing
• Excellent interpersonal, collaboration, and problem-solving skills.
Preferred:
• retail experience preferred
• Knowledge of the software development life cycle and Agile/Lean process experience a plus
Company:
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services Founded in 1999, the company is headquartered in Union, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Mindlance is a national recruiting company which partners with many of the leading employers across the country. As the Senior Business Analyst, you will take the lead on the rollouts of our suite of products to ensure adoption and continued customer success. This role involves managing project timelines, creating documentation, and leading testing to enhance user satisfaction.
Responsibilities:
• Own and manage the milestones and timelines of all product rollouts for our NY based product team
• Support product launches through pilot phase by troubleshooting and resolving user issues
• Ensure the successful transfer of support to the appropriate teams
• Create and maintain training, support, and other product documentation
• Manage project timelines and consistently report status to sponsors and stakeholders
• Become a subject matter expert in various areas of the business and leverage experience to identify areas of product and process improvements
• Document existing business processes and help refine or create new processes as needed
• Monitor product analytics and identify areas of opportunity to ensure user satisfaction
• Lead product and user acceptance testing to ensure requirements have been met
Qualifications:
Required:
• Minimum 5 years of relevant Business Analysis experience
• A desire to deliver the best customer experience and exceed expectations
• Experience in translating tech speak into intuitive, easy to understand training and support documents
• Must be able to demonstrate strong writing and communication skills
• Ability to interface directly with senior business stakeholders and users
• Ability to get into the weeds on multiple products at one time
• Experience creating/reviewing test scenarios and participating in testing
• Excellent interpersonal, collaboration, and problem-solving skills.
Preferred:
• retail experience preferred
• Knowledge of the software development life cycle and Agile/Lean process experience a plus
Company:
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services Founded in 1999, the company is headquartered in Union, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About Mindlance
Sourced by ZipRecruiter
Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.
Industry
Recruiting and staffing services
Company size
1,001 - 5,000 Employees
Headquarters location
Union, NJ, US
Year founded
1999