Ensuring the team is meeting service levels as mandated by CMS. * Listening to calls to ensure ... Ensure proper documentation within CRM tool. * Act as a communication liaison between agents ...
61 Mindlance Customer Service Jobs Hiring Near You
Ensuring the team is meeting service levels as mandated by CMS. * Listening to calls to ensure ... Ensure proper documentation within CRM tool. * Act as a communication liaison between agents ...
Client Services Specialist
Cleveland, OH · On-site
$16.50 - $21.75/hr
Log Service Now tickets on system issues. * Process daily IBX and OBI reports. * Process monthly ... EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the ...
Client Services Specialist
Cleveland, OH · On-site
$16.50 - $21.75/hr
Log Service Now tickets on system issues. * Process daily IBX and OBI reports. * Process monthly ... EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the ...
... between customers and support personnel. Responsibilities : • Day to day monitoring of the ... Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services ...
... between customers and support personnel. Responsibilities : • Day to day monitoring of the ... Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services ...
Mobile Support Technician
Washington, DC · On-site
$42K - $53K/yr
Strong customer service orientation with the ability to support end users effectively * Experience ... Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of ...
Mobile Support Technician
Washington, DC · On-site
$42K - $53K/yr
Strong customer service orientation with the ability to support end users effectively * Experience ... Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of ...
Eligibility Associate Representative
Nashville, TN · On-site
$15.50 - $21/hr
... or AK Customer Service Senior Representative POSITION SUMMARY Customer Service Senior ... EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the ...
Eligibility Associate Representative
Nashville, TN · On-site
$15.50 - $21/hr
... or AK Customer Service Senior Representative POSITION SUMMARY Customer Service Senior ... EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the ...
Eligibility Associate Representative
$16.50 - $22.25/hr
Customer Service Senior Representative Licensed Agents Customer Service Senior Representative ... EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the ...
Eligibility Associate Representative
$16.50 - $22.25/hr
Customer Service Senior Representative Licensed Agents Customer Service Senior Representative ... EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the ...
Customer Service Rep - II (USD)
Livingston, NJ · On-site
$17.50 - $23.75/hr
This is a phone-based customer service position requiring excellent communication skills, strong ... Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of ...
Customer Service Rep - II (USD)
Livingston, NJ · On-site
$17.50 - $23.75/hr
This is a phone-based customer service position requiring excellent communication skills, strong ... Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of ...
Senior Project Manager
New Haven, CT · On-site
... Customer service orientation with ability to manage relationships with internal and external ... Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services ...
Senior Project Manager
New Haven, CT · On-site
... Customer service orientation with ability to manage relationships with internal and external ... Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services ...
Technician
Washington, DC · On-site
Excellent customer service skills * Advanced skills in supporting Windows computers and Apple ... Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of ...
Technician
Washington, DC · On-site
Excellent customer service skills * Advanced skills in supporting Windows computers and Apple ... Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of ...
Customer Service Representative I
Dewitt, NY · On-site
$15 - $20.50/hr
Customer Service Representative Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits ...
Customer Service Representative I
Dewitt, NY · On-site
$15 - $20.50/hr
Customer Service Representative Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits ...
Desktop Support
Washington, DC · On-site
Excellent customer service skills * Advanced skills in supporting Windows computers and Apple ... MS Teams and Zoom. "Mindlance is an Equal Opportunity Employer and does not discriminate in ...
Desktop Support
Washington, DC · On-site
Excellent customer service skills * Advanced skills in supporting Windows computers and Apple ... MS Teams and Zoom. "Mindlance is an Equal Opportunity Employer and does not discriminate in ...
Customer Service Advocate I
Columbia, SC · On-site
Associate Degree Preferred Work Experience: 2 years-of customer service or call center experience.
Customer Service Advocate I
Columbia, SC · On-site
Associate Degree Preferred Work Experience: 2 years-of customer service or call center experience.
Eligibility Representative
Berkeley, MO · On-site
Skills: Intermediate Excel skills, One Note, Outlook, customer service background preferred ... communication EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in ...
Eligibility Representative
Berkeley, MO · On-site
Skills: Intermediate Excel skills, One Note, Outlook, customer service background preferred ... communication EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in ...
Serve as a primary contact for customers onboarding to AFG Voice Services and act as an escalation ... EEO- "Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on ...
Serve as a primary contact for customers onboarding to AFG Voice Services and act as an escalation ... EEO- "Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on ...
Customer Service Advocate II
Columbia, SC · On-site
Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience. null
Customer Service Advocate II
Columbia, SC · On-site
Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience. null
Skills: - Intermediate Excel skills, One Note, Outlook, customer service background preferred ... communication EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in ...
Skills: - Intermediate Excel skills, One Note, Outlook, customer service background preferred ... communication EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in ...
Acts with customers in mind. Establishes and maintains effective relationships with business and ... Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services ...
Acts with customers in mind. Establishes and maintains effective relationships with business and ... Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services ...
Business Development Manager
Union, NJ · On-site
Business Development Manager - Quintrix (A Mindlance Company) - Union NJ About Quintrix Quintrix is ... Maintain accurate pipeline and forecasting information within CRM systems. * Travel as needed to ...
Business Development Manager
Union, NJ · On-site
Business Development Manager - Quintrix (A Mindlance Company) - Union NJ About Quintrix Quintrix is ... Maintain accurate pipeline and forecasting information within CRM systems. * Travel as needed to ...
IT Desktop Support - Associate // Kansas City MO 64111
Kansas City, MO · On-site
$21.50 - $25/hr
Required : • High level customer services skills • An empathetic and approachable manner • A ... Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services ...
IT Desktop Support - Associate // Kansas City MO 64111
Kansas City, MO · On-site
$21.50 - $25/hr
Required : • High level customer services skills • An empathetic and approachable manner • A ... Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services ...
Access Coordinator
Philadelphia, PA · On-site
Strong customer service experience. * Possesses strong verbal communication skills including good ... EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the ...
New
Access Coordinator
Philadelphia, PA · On-site
Strong customer service experience. * Possesses strong verbal communication skills including good ... EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the ...
New
Mindlance Jobs Information
What is it like to work at Mindlance?
Mindlance is a global IT consulting firm that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment.
The company's team structure is designed to encourage knowledge sharing and skill development, with a flat organizational hierarchy and opportunities for professional growth. Mindlance's mission is to deliver cutting-edge technology solutions that drive business success for its clients.
Working at Mindlance may appeal to candidates who are passionate about technology and eager to work on diverse projects, with opportunities to collaborate with a global team of experts and develop a wide range of skills in a fast-paced and dynamic industry.
The company's team structure is designed to encourage knowledge sharing and skill development, with a flat organizational hierarchy and opportunities for professional growth. Mindlance's mission is to deliver cutting-edge technology solutions that drive business success for its clients.
Working at Mindlance may appeal to candidates who are passionate about technology and eager to work on diverse projects, with opportunities to collaborate with a global team of experts and develop a wide range of skills in a fast-paced and dynamic industry.
What makes Mindlance an attractive place to work?
Mindlance is a global IT staffing and consulting company that has established itself as a reputable player in the industry, providing innovative solutions to clients across various sectors. The company's work environment is characterized by a culture of collaboration, innovation, and flexibility, offering employees opportunities to work on diverse projects and develop their skills in a dynamic setting. By joining Mindlance, professionals can expect to be part of a global network, with access to training programs, mentorship, and opportunities to work on high-profile projects, ultimately contributing to the company's mission of delivering exceptional results to clients.
What are the most popular job types at Mindlance?
What are the most popular jobs at Mindlance?
What are the most popular categories at Mindlance?
Eligibility Lead Representative
Remote
Mindlance •
Recruiting and Staffing Services • 1 - 5K employees1,001 - 5,000 employees
Other
This job post has expired today. Applications are no longer accepted.
Job description
Eligibility Lead Representative
Pay rate is ***/hour remote in any state except NY, CA, HI or AK
Role Purpose: The Eligibility Lead Representative is a licensed individual who is responsible for providing real-time operations support to licensed agents who are responsible for assisting existing members with explaining their plan benefits and or changing their existing plan. This role focuses on workflow support, system navigation assistance, issue escalation, & operational efficiencies during the Annual Enrollment Period.
Key Responsibilities:
- Managing attendance and ensure agents are adhering to work schedules.
- Ensuring the team is meeting service levels as mandated by CMS.
- Listening to calls to ensure agents are following the CMS approved script and adhering to work/process flows.
- Track and trend missing compliance metrics to determine training needs and report to manager.
- Provide real-time agent support.
- Serve as a first point of contact for agent questions.
- System navigation.
- Assist agents with understanding products, eligibility and the enrollment process.
- Identify real-time operational issues and escalate to manager.
- Ensure proper documentation within CRM tool.
- Act as a communication liaison between agents & leadership.
- Sharing best practices.
- Reinforce training.
- Take calls as needed.
Must be available to work evenings, weekends and holidays and commit to and adhere to a phone schedule and shift. Standard shifts are anywhere between 8:00am and 8:00pm all time zones and are subject to change based on staffing and business needs.
Qualifications:
- Active Health Insurance License
- Bachelor's degree, preferred
- Experience in Medicare Advantage and Medicare Supplement plans
- Call center environment experience.
- Clear, concise communicator with strong problem-solving skills
- Demonstrated reliability during peak call volume periods
- Previous Supervisor or Lead experience.
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
About Mindlance
Sourced by ZipRecruiter
Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.
Industry
Recruiting and staffing services
Company size
1,001 - 5,000 Employees
Headquarters location
Union, NJ, US
Year founded
1999